Ask anyone and they'll know I'm a Target enthusiast. I love visiting Target, even if I don't have anything to get. Somehow, it's like Costco where I walk in without the intention of buying anything to walking out with over $100 in products. I don't know how they do it! I'm always checking Cartwheel to see if there are any additional discounts and I'm on their website all the time. I want to say I really do love Target.
With that said, my experience today will not diminish my love for them, but I will say it's another one of those experiences where I'm left quite disappointed and am unsure about whether I'll be returning to this particular Target.
When I first walked in, a lady at Guest Services assisted with my return. She asked if I had opened my product and I told her no. She tried to open it but it was clearly difficult to open without breaking the packaging. She said a lot of people often tell her they didn't open it when they in fact do. I told her I truly did not open it. Yet, my word was not reassuring enough as she continuously tried to open the packaging. She completed my return and I said "Thank you, have a good day" and did not get a response back. Oh well.
Then I pull out my app to look for an item I needed. I love how they tell you exactly which aisle the item is in. But when I got there, I couldn't find the item for the life of me. I must have walked up and down that aisle, slowly but surely, scanning every single item on the racks and couldn't find it. What the heck? I flag down an associate and show her the item I'm looking for on my phone.
Bad idea. She stomps over and points to it. Apparently, it was in the last row and about 1/3 of the size I thought it would be. And obviously, my multiple scanning of the aisle didn't help whatsoever.
The associate looked at me annoyed, pointed at it, didn't say a word, and stomped away as I thanked her. Okay...
So I use my handy app to scan the item's barcode and on the Target website, it was advertised for $5.99 whereas the item was labeled $8.99. I went to the barcode scanner and it also said $8.99.
I proceeded to Guest Services to ask for a price match. It was the same associate who helped me earlier. I politely asked if she could possibly do a price match because the store price didn't match the online price. Annoyed, she said "Okay...did you already pay for this?" I told her no. She grabbed the item from my hands, didn't say anything, and asked if I wanted to check out the remainder of my items. I said yes please.
She scans all my stuff, still annoyed for some unknown reason, and asks if I'm going to use the empty bag I'm holding. I said yes and placed it on the counter. She doesn't touch it. All in the meantime, her attitude has been terrible with me. Someone approached from behind and she smiled and said "Awww." I didn't turn around because I was trying to pack my stuff as fast as I can. After she smiles at the person behind me, she continues glaring and looking bored as she's waiting for me to finish putting all my stuff in my bag.
I smile, thank the associate and wish her a wonderful day. Once again, she doesn't acknowledge me, says "Next!" and indicates for me to leave.
Not the greatest customer service from either associates. What made it worse was a woman and her young daughter started following me towards my car as I exited Target. Unfortunately there was no security guard there, which is unusual because most Targets I've been to typically have one. They followed me to my car and asked for a dollar. I declined. They stood right there by the passenger side and I was afraid of unlocking the car because they stood right there and both stared me down. Now if this were at night and not at 3pm, I would have been more scared. The mother saw another woman and continued panhandling.
This is considered one of the few Targets that have made me feel like such a nuisance for asking questions. I guess I'll take my business elsewhere. read more