To be honest this Target location has really gone downhill over the past two years. I think COVID has been hard on the retail industry and I'm sure folks at this location are underpaid and overworked, which translates into the consumer experience. The store itself is fairly clean and well stocked, but I've had a few really negative experiences lately when I've chosen to not use the self checkout. I usually use the self checkout and in those instances this is for sure a 4 star location, but when I have to interact with someone it gets weird. One time recently the cashier was checked out to the point of choosing to just not interact with me at all. I was being my usual chatty self but she just stared at me - okay, whatever. I then tried to redeem a manufacturer coupon for a defective cereal I purchased at this same store a few weeks prior and they told me it won't work because the system won't take it. I was pretty peeved since I'd waited about 20 minutes in line so I could use the coupon, so I explained calmly that it was given to me because of a bad item I had purchased here and the manager gave me some sass before comping the cereal. For around $4 I felt like the whole experience was just insanely complicated and dumb. Yes, dumb on my end for even caring, but also really dumb on their end for not just comping the $4 and making an already weird experience weirder. Will I return? Ultimately yes since it's the closest Target to me, but there are other options and this spot is becoming less and less fun to shop at. read more

This location is severely understaffed or they don't have workers checking people out. I waited in line for over 17 minutes with 3 items in my hands. Also could use a good cleaning. read more

This is actually the worse Target in regards to pickup. There is no customer service booth. It's actually in the express line. Poor workers have to scramble looking for your products and thats after 4 people cut in line because nobody knows what line is what. Poor management /system. I hope someone from target sees this because it really would be an easy fix if they had someone competent managing this store. read more

Absolutely nothing there and most employees rude and not helpful. Employee with blue hair was rude not only to me but other customers. Talk about an entitlement complex. You chose to work there, help people and have some classy customer service. I have provided a picture from part of the freezer section as an example of them not having things. Shut this place down now. You don't find this at Walmart. read more

Target - Freezer section - Department Stores Near Me - Overland Park, Kansas

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I've been using the pick up service at target for about three years now not once have I gotten the wrong order. The app is very reliable and the service is very good. read more

This was a smaller Target store compared to others but the store was very clean, well organized, and well stocked. A few employees actually greeted me with a smile and asked how I was doing. Ended up getting some men hair products. Their men's hygiene section is well stocked with a good variety of different manufacturers, more so than other Targets in Nebraska. I was impressed with the additional choices I could make on several products, sizes, and price point. read more

Target - Department Stores Near Me - Overland Park, Kansas

So this person named Diane was very rude to my friends and threatened to kick us out. She was also talking bad about us to all of her friends on the walkie-talkie. While we were just walking around the store, it was very random and very disrespectful. read more

Ordered a desk off line they sent me half and no one could tell me where the other half was or when I was going to get it called customer service 4 times got different information each time and told that it was sold thur a 3rd party vendor that doesn't want to be contacted but to return the half they sent wait for a refund then re- purchase the items to trust they can send it properly the second time when my order was over 300$ I will never again order from target.com read more

Very friendly and nice people (: Best drinks I've ever had 10/10 have come back everyday they are the best ! the drinks are always Perfect . Love my baristas so much read more

Target - Department Stores Near Me - Overland Park, Kansas

Ran into a little "jam" two weeks ago... company coming to town, needed some matching curtains to finish my living-room painting-project and the target.com website I ordered the curtains from wasn't giving me any hope I'd have them in time... yikes! Target on 97th Street pulled through for me! The online pre-order / pre-pay is A-M-A-Z-I-N-G! So simple and convenient. I walked into the store just hours later and the order was accurate and waiting for me to pick it up... so-super-simple. Great store. Friendly staff. Quite clean. Well organized. If a more convenient location, I'd go again. Oh yeah... the curtains I ordered, were delivered 2 hours before our company arrived! Thank goodness for a GREAT and SIMPLE return policy! read more

This wonderful worker from fulfillment named Layla was just so sweet and helpful she was great help! Knew exactly where everything, and even offered me better alternative items for my daily use. Best part is I was past my spending budget and she just offered to pay for everything and gave me $1,000 on top!!! She is Mrs.Beast!! read more

Awful! Came in on a Friday afternoon and was highly disappointed. I went to the clothing section and it was so disorganized. Got a few things to try on and when I went into the dressing room, it was PILED full of clothes, each room!!! It looked like more clothes in the rooms than on the shopping floor. There was no attendant at the counter during my visit and can't imagine there had ever been one. The shoe section was a little messy and unorganized. I would think being in a nice area of town, near the mall and other high end department stores that you'd want to take care of your store and ensure that it is easy to navigate and not become overwhelmed as a customer. read more

If masks work, why have special hours 2 days in a row where you already open an hour late? Hypocrites.

Patric! The young man went far and beyond to make things right. Very nice , respectful and genuine. Thank you for the great service.

Very nice and helpful people. People upfront were dearly kind and helped me. Came in on a Sunday night even though the place was packed full there was always someone to help me. read more

This is my Go-To Target. I frequent this store more than I'd like to admit. But I bet most girls feel the same way. Their store is relatively always clean, I give them a break when it's the holiday season. This isn't a Target Super Store, but they do have grocery items. I do wish they offered more in the way of produce. Their bananas never look appealing, and again, I'm there all the time. For all other grocery items, I'd say I can generally find everything I'm looking for. Since I do find myself at Target so much, I've had their Target Red Card (the debit card, not the credit card) for many years now and love it! It connects right to your debit card so it's not another credit card. Perks include 5% absolutely everytime you shop online and in the store, extended return policy from 60 to 90 days, and it's basically my receipt holder. Instead of trying to keep track of my receipts in case I need to return something, as long as tags are still on or the barcode isn't messed up, they can just swipe my card and easily find it. Oh, and free shipping online. I'm also a HUGE fan of their Cartwheel app. If you frequent Target, you need to download their app. Ever notice signs that say, save 20% with the cartwheel? Well that's what they're talking about. A lot of times it's just 5% off, but hey, money off is money in your pocket! But other times, they will have amazing sales on top of sales already going on in the store. My best deal to date was 30% and 50% off on sweaters and other items in Womens. They had other good sales that day and I saved over $30 just from the app, not including the 5% from my target card. So, yeah, download it and get the red card. Even if you don't frequent the store, why not save money every time you do go there? Ok, to get back to this store specifically. They're pretty good about opening up lanes when the lines get long at checkout. Most of the cashiers are friendly although I've ran into a few that you could tell pretty much hated their life. :/ But I guess every retailer has a couple of those. Lastly, and this is my pet peeve of Target in general, everyone carries around those darn walkie-talkies and leave them on so loud. They talk on them as if they think they are the only ones listening when hello, we ALL can hear you. Sometimes it isn't a big deal, but sometimes I've heard them talk about customers or things completely inappropriate for customers to hear. I don't understand why they don't just wear headphones or something. Seriously, everyone, including managers, could use a lesson in how not to talk on devices where your customers are a part of the audience as well. read more

This is kinda like the red headed stepchild Target. Which, at its worst, will never be as nasty and obscene as the very best Walmart. This is an excellent Target to choose if you follow the designer releases (which I do) and you hope to find something left when you arrive. For some reason, the fashionistas always forget about this store, which makes it prime picking for fashion hunters like me. There isn't a grocery store attached, like a Super Target, but who needs milk when you are wearing a kick ass Jovovich-Hawk dress! I can't make it out of any Target in any city without dropping a $100. read more

I always feel like I'm shopping alone here. I have the place to myself, and I can always ask someone where something is (I feel like they change the layout every few months) and I get out pretty quick - and if I want a starbucks on the way out, this one sometimes has 2 for 1 drinks! read more

We had the WORST experience here today. There is a lady with "blonde" hair at the Customer Service counter today who had ZERO customer service. She was in the wrong department! She should have been outside with the trash! She was so nasty to us. I left in tears. She made buying a sweeper impossible! We tried 3 different ways and could not get the internet to connect inside their store to do a price match online. She would not give us the sale price because of that. Each time we stepped aside to try it and came back to the counter to see if it worked she asked us to go to the BACK OF THE LINE again! She was ridiculous!!! I wanted to do something to let someone know at that store that she needs to be fired immediately! But no one answered the phone when we called - because it was probably her!! Gah! read more

Target is where America shops. And this Target has Kenneth the Greeter welcoming the Crowd like No Other. A genuine smile and tone upon arrival from Him and I felt He's a keeper, a "hire character" example for All! Thank You again Kenneth!! 5 Stars indeed ...... read more

I am finally mustering up the courage to review this Target and giving it a 2 star rating. I love Target, or Tar-jay as I call it, but I am not a fan of this place. I use Target's Cartwheel app often and doing so requires at least some sort of internet connection, however, AT&T and Sprint (the only carriers I've experienced in here) literally has no service once you step inside the building. I know this isn't Target's fault, but hey, it's still something I experienced at this store. For some reason, items just don't seem to be in stock here compared to other my experience in other Target stores, namely, the one on Broadmoor, or the Super Target in Olathe. I specifically remember coming in here and finding no bananas, no Trident w/ Layer gum, and very low stock of Christmas ornaments. Maybe I just have bad luck, but it just feels like the items I need are never in stock. Finally, in my opinion, the employees aren't as friendly as other Target places. In any case, this Target is closest to my home and close to Oak Park Mall, which is convenient, but it's difficult shopping here when I can never find anything. read more

Still have a terrible selection of pants. Never have a normal size in stock. Pro-tip, if you constantly out of regular sized pants then order more the next time you order. read more

Ok so I'm just going to be truthful and state a obvious comment that may be precise in some aspects. I went to this location and to exchange and item to get the correct item at this location I was retold that their store limitation amount per return was $60. I find it hard to believe that this location is the only one with a $60 return limit when the company has a 90 day window regardless of where you purchased it. The returns supervisor and manager (acting) tried to inform my wife that they had a local policy only to that statement above. I then proceeded to have the item returned and exchanged by someone else. The point in all this is to show racism and segregation in a location that shouldn't reflect it. Lies and deception to not do their job. read more

Target would get 5 stars if they'd standardize their layout... have you ever noticed they all seem to be different? Anyway, this is a clean place to shop that never seems to be too crowded. The prices are right and the checkout is easy. read more

This is not my normal Target. This is my Target on the side... I started coming here when my local Target ran out of the Missoni specials. Ever since then, if I cannot find something at my favorite target, I come here. The layout is similar to what you would find in other stores, so even if you are not familiar you can still find what you are looking for. You don't find a lot of trash like you do in similar large scale stores like this. I am a fan of the target prescription bottles and the text alerts when your prescription is ready for pick up. Overall, the store is clean and well stocked. The staff is friendly, and they always have plenty of check-outs staffed. read more

Once again I'm missing items from my pick up order. I call immediately once I realize it, and I'm placed on hold while someone looks for my items. Then the call drops. I call back and new associate says they will look. I ask if I can just have refund for items. He said I'd have to come Into the store. I can also come back later and pick up items if they find them. The second time this has happened this month. I am about done with this Target pick up - unfortunate because it's the closest one to me. It's just not worth the hassle. read more

I had an absolutely HORRIBLE experience here a few years ago so I've been nervous about coming back. It's definitely not my favorite Target or my closest, but when I'm in the area and really need something, I'll run in here quickly, and hope I don't get yelled at by a cashier for no reason like I did a few years ago. Seriously, I still have PTSD from that experience. I ended up calling Target corporate and the woman assured me that the clerk I'd dealt with would be disciplined. I hate to get anyone in trouble, but seriously this dude was just not right- he shouldn't be allowed in public. ANYWAY! I needed just one thing here the other day. I found it quickly and headed to the checkout area, only to find that at least a dozen people were waiting and they had only 3 lanes open. I decided to do self checkout which I hate because the little computer always yells at me that I'm doing something wrong, but I did it anyway since I didn't feel like standing in long lines behind people with full carts just to purchase one item. I used to run a retail store and I'd never allow so many people to wait in line without opening more registers- that's just bad customer service. This Target needs to take notes from the location at Ward Parkway- that place runs like a well oiled machine. read more

The reason I am giving only three stars is based on most of the employees working the merchandise aisles. They never made eye contact, yet alone, greet you or ask if there was anything they could help you find. HOWEVER, Jim (an employee), was a light that shined so bright! I couldn't help but make sure a manager was given a message of kudos for Jim's customer service! My hopes are that he is a team lead/trainer for Target - please, and thank you! read more

Really good store except that their is no sports cards packs and now its so hard to buy packs

Target suspended in-store sales of sports and hobby trading cards because they were "too popular" and "customers were creating a security risk". I now avoid Target because they treat their customers like trash. Target is a retailer who cannot figure out how to sell stuff. Lame. read more

the most frustrating target in the state. its awful. service is miserably slow- selection is weak. But, worst of all- they literally honor zero clearance. even if it is cheaper online- the lady working the other day told me.. "well, order it online then." I mean..from target.com. In addition, the poor lady behind me was trying to purchase some 90% Clorox wipes that had Christmas trees all over them...the worker told her- christmas products are on sale at all of the other targets but not theirs. the christmas stuff at their store was still full price (On January 7th!) save yourself the trip- drive for five more minutes and go to one of the other 4 targets in the area. read more

the store desperately needs to be remodeled, please get rid of the target cafe. the staff is horrible, it always feels dirty, lines are long, and they never have what i'm looking for. read more

Target has a new coupon . They will give you a $10 coupon if you spent $50. If I give target $50 they will give me $10 back. What a deal for target! Shame on you. That deal is beneath you. If you want to give me a coupon or discount don't make it contingent on squeezing an additional $50 from me during the last week before..Christmas read more

Close to home, friendly staff, good prices, and it's not based in Bentonville, Arkansas. 'Nuff said. Always a great option for food, clothing, pharmacy items, or around the house needs. read more

Stopped in this Target to get a last minute Christmas present and I was impressed with the workers there. Even though it was packed with people, the lines went quickly and the cashier seemed to be in a really fun and festive mood inspite of being swapped by the Christmas rush. read more

This has been my favorite Target since i moved here to Overland Park. everything is always stocked everything they have things to sell that i've never ever encountered in a Target like- rollerblades, thier exercise equipment area is amazing, the cashiers actually are friendly and i've never had to wait to check out. they may not be a Super but they have an excellent selection of snacks and foods with the Archer Farms market brand. read more

Be prepared to be yelled at if you don't want to use self-checkout and then again if you do and push a wrong button.

Thought it was a super target and was a little disappointed by their inventory. But overall neat and tidy. Cashier was nice!

horrible service! trying to buy a cell phone there. the mobile sales force doesn't come in until 12:30? Seriously I wish I could have shopped elsewhere but my relative is close by. They dont even answer the phone what a joke! read more