I walked in and immediately was greeted by a very nice lady (sorry didn't get her name) that asked me how I was doing & if she could help me find something. I told her what I was looking for bar ware for my upcoming speakeasy. she walked me right to what they had & showed me the different sections/rooms that they had and what they had in each one etc. she said that if you had any questions or needed any help at all to just let her know. And then she gave me the time to walk-through and look. she checked on me a few minutes later and asked me if I was finding everything OK and I said absolutely! I was just trying to decide. very pleasant & great customer service! Will definitely go back. read more

Customer service was not satisfactory at all. They didn't care about helping much at all or even giving alternate solutions. The kitchen pieces and furniture are all wonderful looking but customer service was one of the worst. They gave me plates and bowls that I took home and checked the quality after, which half were defective with nicks and bad finish to where you can see the base material. Their policy was that once the sticker is taken off, they can't do anything about it. But instead of being sorry or offering an alternative solution, they just laughed it off and left. Trash. Other than that, the only reason I saved it at 2 stars was the curbside pick up. The gentlemen was really kind and helpful, much better than the rude manager of the store. Price wise, the dinnerware are pretty affordable and decent. read more

Crate & Barrel is a great place to shop because of their quality products and reasonable pricing (excluding furniture). Every piece they have is quite unique and fits your everyday needs. All the designs are simple, sleek, and in neutral shades, and that's something I truly adore!!! The staff is not very welcoming sometimes..at least that's how I felt but they are usually friendly and polite. Tip - If you're looking to buy a coffee machine, they do offer coffee samples for some machines like Jura or Nespresso. The ground floor has kitchen pots and pans, appliances, cutlery, and dinnerware, while the upstairs floor is more focused on furniture shopping. I have visited this store numerous times and gotten gifts for a lot of friends as well - each one of my friends said that they are of good quality and are long lasting. I'm sure you will enjoy visiting this beautiful, elegant store. 5/5 rating! read more

My daughter's wedding registry was at crate and barrel in 2024. She never opened or even touched the big box of current inventory champagne glasses. I brought them to return for store credit and the sales associate, maybe Lynn, was so condescending and rude and had no interest in helping. The manager, who was LOVELY, stepped in and no questions asked, made the return for us for store credit. The sales associate had no idea how to do the return and the LOVELY store manager was so sweet and patient with her while winking at me. I will certainly avoid this sales associate in the future and would hope she doesnt have a long career at this beautiful store. read more

My husband and I found these amazing Drinking Glasses while we were there. Regina was so kind to wrap each one up carefully and then carefully place them in a box and secure box tightly. She was very kind, friendly, and efficient.. read more

My daughter had a designer at crate and barrel select furniture for her home. When the furniture arrived, there were problems with the scale of the pieces, in particular two side tables that were too tall for the two new sofas. When we took them back to the store with the intention of returning them and replacing them with different selections from the same store, the store refused to accept the return because it was not in its original shipping box. We were told that the in box requirement was in the signed contract. I asked to see a copy of that policy and that contract and they could not provide either one because they doesn't exist. So first the designer chose pieces that did not actually work together, and when we tried to exchange them, they wouldn't accept the return of the pieces, even though we'd only had them for a week. And to add insult to injury all of the pieces, several thousand dollars worth, immediately went on sale a week after they were purchased and they would not make a price adjustment and they certainly never mentioned that in a few days all of these pieces were going to be significantly reduced. This store makes returns and exchanges of furniture so difficult that I will absolutely not buy furniture there and I certainly wouldn't use their designers. read more

I've shopped here before for wedding gifts and had no issue. I went in today to show my sisters about how nice the store was as one of them is getting a new apartment soon and this man with white long hair and big glasses accused us for walking around for 2 hours and not buying anything but 3 spoons. We had only been in the store 30 mins. We continued to look around everyone else spoke said hello and was nice but that left a sour taste in my mouth. read more

The customer service at this location is fantastic. Jenny Gillham, the manager of this location, took time out of her day to help us track down a lost gift card and genuinely cared about helping us. She was kind, patient, and didn't rush us at all. It turned what could've been frustrating into a really positive experience. Huge thanks to her and the team at Crate & Barrel! read more

Rude staff and manager. We were told by corporate if we bring in our defective dishes they will return them. We do not have a crate and barrel in our state so we drove 3 hours to have a manager and staff member tell us they will not return them and offer little help. Susan stated all of their dishes will scratch from silverware so if we got different ones they will do the same thing. We told Susan we had proof corporate told us of the conversation with corporate via the online chat, but again she did nothing. We called corporate back about our encounter at the store and they said the store should have 100% accepted the return and was very helpful to us in the returning process. read more

I always find what I need at Crate & Barrel. Beautiful store, good quality products, and nice staff. Affordable value and just fun to shop here. read more

Got a baby shower gift from here and it was pretty seamless. The prices are a bit high but the furniture is definitely high quality. I love the surrounding area as well since it shares a parking lot with one of KCs best bbq spots! read more

The staff at Leawood Crate &Barrel were so wonderful when we exchanged a Christmas gift I bought in late October on Dec 26. Online it said the return window had closed, but the staff in store were so nice and helpful. They established that the item was defective and got us a replacement right away (all on a busy shopping day!). read more

They accidentally charged me for 8 items when I only purchased 6. Noticed about an hour later and 5 minutes before they closed. I call them and they had it corrected within 5 minutes. Awesome customer service! read more

(This review is not about this specific store location) My best piece of advice for wedding registry's.. DONT REGISTER WITH CRATE AND BARREL! I have had so many problems with them. It is the most frustrating thing ever especially in an already stressful time of wedding planning. Their website sucks to begin with and isn't user friendly. I registered for 12 dinner plates, normal right? I ended up receiving 40 PLATES. I thought I was going crazy opening so many. Their website allowed my friends and family to multiple items things over the limit that I set. This same thing happened with candle holders, appetizer plates and others after I was on the phone with customer service for hours at a time asking them and they assured me that it wouldn't happen again. read more

Crate & Barrel makes me want a new life. I want a Crate & Barrel life. HA. I love going to this store and it always makes me happy. There is no way you can be in bad mood in this store. Everything is sparkly and bright. The staff has arranged everything in a visually appealing way. The furniture arrangements make me want to live there! I love all the color coordination and careful attention to detail. What I love about the kitchen accessories department is they have items that I never knew existed before for use in the kitchen. Love, love this section. The furniture is so beautiful and well made. I could spend hours in this store, just looking and appreciating the furniture. They have rugs, drapes, wall coverings... you name it and it's here. I think the prices are reasonable for the quality. This is not cheaply made stuff. The products are well made and priced accordingly. These products are built to last, as well. I have always found staff to be super helpful and friendly. Service and attention have never been an issue for me here. They seem to genuinely care about customers and that is oh-so-rare. The store is spacious and beautiful. There is plenty of parking outside and accessibility is not an issue. Truly, if you can't find it at Crate & Barrel, it's not worth having. read more

I come here often, but I never check in. There are times when it seems like staff may not want to assist me, but that does not happen often. On this last occasion, Jennifer assisted me with finding a carafe. We used the computer and then searched the store for the product. She was so very friendly and helpful. I settled on the Lagos Carafe but then returned it immediately(like within 15 minutes) and decided to get the ONA pitcher, which is so beautiful. Thank You Jennifer! read more

Always exceptional service here. Santiago helped me in the bath department here, and he was so nice and knowledgeable and even directed me to another store when he said Crate + Barrel didn't carry what I was looking for. Love that level of customer service! This store is really fun to shop at- love the aesthetic and the staff is always really nice. Lower prices than you'd expect, too! read more

We recently bought a new home and have been working on furnishing it. Crate and Barrel has been hands down the best store to work with out of the five total we have been purchasing from. They have an amazing selection online that is great quality. They also have some hard to beat prices. We have made online purchases four times now and picked up at this location. The items have ranged from coasters to large area rugs and every time we are met with a smile and willingness to load everything into our car. The website is very user friendly and even gives you the ability to see products in your home by using your phone's camera on their website or app. Very helpful! read more

Claudia helped us with the repackaging of a bridal party gift we had previously purchased at crate and barrel. The items had been packaged incorrectly which we understood. When we went in to have them packaged with more care and consideration Claudia saved the day with her incredible customer service, zestful liveliness, and extreme ownership. We will definitively be back and love her! read more

Service, service, service. I could review the C&B merch, but I feel that's been done by the other reviewers. I want to tell you about the service. I came in looking for a specific type of floor lamp that I had in my mind's eye that C&B carried. As it turns out, they *did* carry it but it got discontinued 1 year ago. Not deterred, the man waiting on us went on a search rampage through variant models and nationwide stores. I left with two phone numbers of stores on the East Coast and SKU #s. Now that's service. And that will bring me back next time. Excellent and lovely store design for a city so committed to looking like everybody else. read more

Zombie Apocalypse Survival Guide, Chapter 2: Finding a Home Base If you've survived the first few days of the onslaught of zombies, congratulations! You did much better than all of those suckers who are now trying to eat your face. But now it's time to answer some important questions. One of those is "where should my gang ragtag gang bunker down?" It is the opinion of this author that you should find a nearby Crate & Barrel, because let's face it... you're probably not going to make it, so you may as well feel as swanky as possible during your final days on Earth. That's right, I love C&B so much that I fantasize about doomsday scenarios that would allow me to live amongst their glorious furniture, well crafted and at once modern and classic. I would wrap myself up in their soft, luxurious linens and drink from the hand crafted glass-wear, paradoxically both delicate and sturdy. I would host my remaining friends at a perfectly appointed table, mixing and matching their china patterns, and serving out of tasteful and functional platters. I want to live a C&B life, if only for a few days. The BF and I are getting hitched and decided to register here. The process was smooth as can be and so much fun. The salesfolks were quite helpful but in no ways overbearing and didn't pitch us really hard like some other chains that i've been warned of. Plus whenever anybody buys something from your registry, they automatically mark down who bought what, and where they live. This will make thank you cards a piece of cake! It's not often that I gush all over chains, but I wish that every shopping experience was as glorious as my visits to Crate and Barrel. read more

Furnature so sleek and awesome, I just want to straight up move into this store. The prices are a bit oppressive and extreme in some cases, however they aren't as bad as Nebraska Furnature's "top tier" furnature. Everything here has awesome lines and creative coloring. On the first floor, there's a huge variety of kitchen items. Everything from $1 martini glasses (Which are actually pretty awesome looking) to wine preservers and high quality wine glasses. read more

If Crate and Barrel doesn't sell it, you don't need it. The biggest knock about this store from those who have never been there is that it's overpriced and yuppified. In reality, Crate and Barrel often has better products and better pricing than most of the big box stores. Need a potato masher? Skip the local grocery or box store and come out to C&B. need to register for your upcoming nuptials? This is the place to shop. Whether you are looking for furniture (which can be a little pricey) or random kitchenwares needed to complete your collection, Crate and Barrel offers a little something for everyone. Staff here are always friendly, willing to help, and will bend over backwards to get you the product you are looking for. Crate and Barrel employees take a page out of the Nordstrom book of customer service - any time for any reason. They are some of the nicest employees you'll find around the metro Don't miss a stop here if you are in the area. It is nearly impossible to walk out of here without something in your hands. Avocado slicer to pinot noir stemware, Crate and Barrel has you covered. read more

Walking into Crate & Barrel is like walking into the land of possibilities. All the dishes, glassware, kitchen gadgets, cookware, furniture...when I walk into this store, I start thinking of all the cool things I can do to my condo. Which is a problem since I'm not a wealthy princess who owns her own country. Clean store and unobtrusive staff. I hate browsing a store and having sales people come up to me every 2 minutes asking if they can help me find something. Just be there if I need to find you, ok? I manage to find something I desperately need (and didn't know it before I entered the store) every time I go here. That could be a bad thing, but the items I have purchased have endured and are all constant fixtures in my place. It's my go-to store for anything home related. The dishes and kitchen items are especially affordable. Parking is plentiful and it's surrounded by all the Leawood/SOJOCO shopping you could ever need so make a day of it! read more

BEST STAFF EVER FOR A FURNITURE/APPLIANCE STORE. Don't let the high prices detract you from an awesome store, the trade off of these high prices mean high quality purchases and AMAZING customer service. The cashier that was ringing me up for a Wedding registry present that I was purchasing went above and beyond to make sure that I had the best deal, best choice, and also showed me all that's available. I had needed for mason jars to be engraved and he went above and beyond his scope of practice of being a cashier and went online in their computer to find me a place that can do engravings while also showing me their array of mason jars that could be used. He also brought up special offers and made sure that the item that I was purchasing was eligible and rung up for the special offer so that I would get the most savings! I feel horrible for forgetting his name, but he was a tall younger fellow that was super friendly and nice! Everyone in the store, was I'm sure really nice, but he was the one that went to make sure that my shopping experience was fulfilled and great! Happy Shopping! read more

What a hardware store is or a nerdy "microcenter" store is to a man, is what this store is to ME!!! I can just hang out in this store and look through everything! A little pricey yes, but man I cant keep away! It gives me great ideas for decorating, and since im a kitchen gadget person, I spend way to much time and money on their kitchen gadgets. Service is always friendly, and helpful. read more

Clean and classy, this store is dangerously full of many, many ways to enter the poor house. Everything from place settings and cooking goodness to modern furniture and home decor. If you've ever wanted to imagine you were a sleek, clean-living loft-dweller, this is the place to shop. Their defaults seem to be clear glass with simple, elegant lines, or white and square. Either way is ok in my book and would look in, well, just about any household really. The floorplan is a bit cramped for my liking, and in a store full of fragile bits, that's not a good thing. A few too many moments of tight squeezes and timed approaches with on-coming customer traffic for my liking. That said, if I ever trip over large piles of disposable cash or I find myself living in an ultra-modern abode, I know exactly where I'm going first for all my furnishings. read more

This is for the online service i received. I was disappointed with the delivery as well. Delivery is by a 3rd party that knows nothing of the product. It didn't even come with any paperwork. You have to go to the website to print it off yourself. read more

This is one of my "Go-To Stores." I like the selection, the price and the decor. I guess I like contemporary decor. And I love setting a beautiful table. It makes the food so much more tasty to eat with my eyes as well as my tongue and stomach. Grin Today I bough my Aeropress coffee filters. I thought I'd have to order them from Amazon...but the Aeropress has gone mainstream. Yes, small purchase, but I did a lot of looking and walking around the store because it always intrigues me. That's why it's a "Go-To Store" for me. read more

This place is big, bright, and full of wonderful gifts for the kitchen, dining room and bathroom. I love the sales staff here everyone is very kind and will take time to show you around and if you are looking for something in particular they will do there best to get it to you. The location is easy to get to and the parking lot is wide and deep. Plenty of other shopping in the area but this place just makes you feel welcome. There isn't a negative I can come up with for this store or the chain. Their housewares that are made for them are all very affordable for the quality that you get and are well constructed. Great place to shop for a holiday gift for a loved one. read more

If you do not love Crate and Barrel you don't have a pulse. They recognized that modern clean design is desired not just by the elite, but by young and old, rich and poor...well, you know what I am trying to say. They filled a void in the market! This place is for everyone. I challenge you to walk in here and not find something you need. Office accessories, storage containers, french cookware, chaise lounges, wine glasses, vases, seasonal decor, candles and lamps all peacefully coexist. Stop in once a month and be inspired!! Dear Crate and Barrel, please open a CB2 in Kansas, so that I can stop purchasing all my Christmas decorations online! read more

Ya know, after registering for my wedding here...this place just gets better and better. Compared to a terrible experience at the Bed Bath & Beyond in Olathe (which is likely a corporate thing and not related to the people at that location itself), Crate & Barrel is so incredibly wonderful when it comes to taking care of bridal registrants. And you get a little gift after you sign up! So, the process is simple - approach an associate, get a "gun", get a quick 5-10 (at most) minute walk around, and you're let loose. Zap away to your hearts content! At the end, return to a station, "download" your items, set up a website (very quick and easy), return your gun, get your gift, out the door. I highly recommend doing a registry here. For one, a lot of the stuff is the same price as other places (despite the thoughts of many people who don't ever come here), and the quality is great. AND the customer service is great. read more

Love, love, love, love. I stopped in looking for a coffee table with specific dimensions and the lady who helped me was a breath of fresh air. She knew where everything that would meet my requirements was and walked me through the store without being pushy, she continued to be helpful and friendly even after I let her know that I was only browsing for options since my husband is out of town. It was an enjoyable experience and I found a few suitable options to consider. Even if I don't go back for the coffee tables, I will definitely go back for other pieces. read more

Let's start with this, if you are getting married and don't register at Crate & Barrel, you are an idiot. No caveats, no nothing. Plain stupid. Crate & Barrel has pretty much everything you need for your house as long as you are willing to pay a decent amount for what you need. It isn't expensive, in the grand scheme of things (It's not Design Within Reach expensive) but it's not Ikea either. You will pay more but you will get a really good quality product for the price you pay. I've never gotten something from Crate & Barrel home and been disappointed with how quickly it broke or anything like that. They make stylish things, they make them well, and they sell them for a fair price. The store is bright and the staff is always friendly. Put it all together, you have a really, really good store. And by the way, keep an eye online at their clearance deals. Some really good deals to be found there. If you are furnishing a new home, looking for a wedding gift, tricking out your kitchen or dining room... Crate & Barrel should pretty much be your first stop. read more

Registered here with my wife before our wedding. The staff was extremely helpful!! They were always willing to offer more information and helpful advice. The store items are nice and that is reflected in the price. I love to pay for great service and that is exactly what you get at this C&B. read more

I like Crate & Barrel but they have decide to not allow a debit card purchase without entering your PIN number. I won't be going back. I can get the same products elsewhere without risking my PIN. read more

Mmmm... I love me some C&B. Registered for my wedding there. Most of my kitchen is furnished in C&B. Have been to at least a dozen different locations and this one is pretty darn great. Lots of parking - great location - clean interior - really great staff. C&B are laid out in nearly the same way everywhere, and this one is no exception. Turns out, this is the only Crate and Barrel within several states - so this location would be the place to go for great kitchenware, bedding, home accents, and gourmet food. Also fun for holiday decor and furniture! Oh, Crate and Barrel. You make everything in life seem so orderly and stylish. :: heart:: read more

Someone had told me they had the best catfish and cheesy potatoes around, so I was driving by one night and decided I had to check it out. This place is A LOT nicer than I thought it would be; extremely modern. I went in and found a table, but I just sat there for over 20 minutes without anyone taking my order. What terrible service! But I did buy a very nice set of salt and pepper shakers. read more

My heaven. You are assured that the quality of the products that you get are high. They have a huge selection of kitchen and stemware which I love. read more

Perfect - every bride's dream. If my husband and I hadn't lived "in sin" before we got married I think we could have filled our entire house with crate and barrel gifts. Despite combining two househoulds into one and registering, I can still find must-have things. For now its glassware and bedding; someday it will most definitely be furniture. Love this store. read more