I decided to give this place chance because of good reviews but unfortunately my experience with…read morethis place wasn't what I expected. Had my eye exam and when I got my glasses, it felt like I was wearing someone else's glasses. When I told them my concerns, I was told to wear them for a while until my eyes get used to a new prescription. After a week, it felt so wrong, I came back. After the optometrist re-checked my eyes, he said," oh, I expected it to be so much better" . I didn't say anything , but deep in my mind I was like "expected"? I had an eye exam and it should show what it is. They had redo my lenses and it still felt strange. Wouldn't be coming back. But the stuff is really nice.

I've been going to Site for Sore Eyes for over 10 years, and have always been happy with their…read moreservice and my glasses! The manager, Felix, is very professional, friendly, and knows exactly what he's doing! He understands all the different styles of frames in the shop and can give you a great recommendation for your needs. I was hesitant to go outside of my normal style with my recent pair, but I absolutely love them and they fit my face perfectly. The turnaround time for glasses is quick and I can go in for adjustments or fittings whenever it's needed. Highly recommend!

The optometrist I worked with was very pleasant & thoroughly explained the issues going on with my…read moreeyesight. I felt that she was able to figure out what to do to improve my vision.

Love the light, bright, spacious new office on N Dutton Ave! Parking is easier than it was downtown…read moretoo. I've seen both Dr Moore and Dr Wood, and appreciate their warm, calm, friendly approach...and the cutting edge technology they use. For a small fee ($10, I think) you can have your retina digitally scanned instead of dilated. A friend recommended this office to me for that reason. It's so worth it! I'm new to wearing glasses. I went into my eye exam this year convinced that I would not commit to a pair of glasses at the end of the appointment. Last time I didn't do enough research and felt overwhelmed and ended up with glasses that I didn't love. But this time I did some research, trying on glasses in advance to know what styles I liked/didn't. So, when I found a pair of Tom Ford frames this year that I liked on the display and on my face, I changed my mind and ordered them. Glad I did! All of the staff were friendly and helpful. My glasses were ready within 2 weeks. Positive experience all around. Thanks Empire Team!

Great practice. Scheduling was easy and the optometrist explained everything during the exam nice…read moreOffice and Great location lots of parking.

Avoid this place at all costs!…read more NOT competent, can't even keep the correct TIME for an appointment, and after spending half an hour setting UP the appointment weeks back, getting them to find me in their system, confirming I have coverage via my wife, getting me updated, they LOST MY INFO and asked me IF I HAD INSURANCE! DUH! There are MANY competent optometrist and ophthalmologist offices in the VSP and it really behooves you to find one that has a competent office staff that does NOT ACCUSE YOU OF LYING, intimating YOU are the one the made a mistake about the "time" of an appointment. The agent who JUST called me to confirm my appointment had NO interest in the REAL INFO, and was rude and dismissive when I repeatedly tried to tell her "no, I have a different time for the appointment, sent by your office, I have a text", and she said I was "in error". Or "no, that could not have happened". Really. I have texts from you, stating a time, and you call me, with a different time, and lose my records? And I am the one "wrong"? Nope, I will go elsewhere, and I encourage you to also. This may at one time have been a good office, but management changes, Doctor changes, personnel changes, and what might have been competent once is no longer. No one is perfect, but to screw up the two BASIC things they are supposed to do, the time and the Insurance story, makes me go elsewhere. "your appt is at 2:00 PM on Monday, November 25, 2024. Remember to add it to your calendar. Family Optometry Center 7075712020 TextSTOPoptout" "Reply YES to confirm your appt at 2:00 PM on Monday, November 25, 2024 with Dr Poon. Thanks! Family Optometry Center 7075712020 TextSTOPoptout"

They always get my prescription right and have a great selection of frames. They are a little…read morepricey but I've always had a good experience with both the optometrists and the oculists.

Incredible! My son caught pink eye at camp and this place got us in 20 minutes after calling and…read moreright before they were closing! Their Incredibly efficient and friendly staff guided us through a jiffy check in, collected our info and insurance and my son received immediate attention, diagnosis and eyedrops to cure his infection. Very professional, friendly and responsive. They saved the day as my son would have needed to miss summer plans if he couldn't get medication immediately. We were in and out within an hour of calling them. Amazing!!

Disclaimer: I have never met an optometrist I didn't like. (I could name all of the dentists and…read moregeneral practitioners that I didn't like--that would be easy.) I went to Bennett Valley Optometry for an eye check-up and to order a new pair of glasses, and chose it because it offered the Optoscan (sp?) service, which is basically a machine that takes a scan of your entire eye at different depths using different colors. The front desk staff were friendly and warm, and Dr. Bowman was a very mellow, kind, and intelligent doctor who answered all of my questions thoroughly. I never felt rushed or dismissed, and he even used a very awesome eyeball model to explain to me what astigmatism was. He also showed me some very cool software that he used to analyze the optoscan images of my eyes and even told me where I could download the software so that I could try it out myself! (By the way, if you go with the Optoscan service, they send you wallpaper-sized images of your eye to your email.) He was also frank and candid about the advantages and disadvantages of laser eye surgery, since I was wondering whether it might work for me. For selecting glasses, I worked with Janine, who was very friendly and worked within the budget I gave her. She listened to my feedback, and based off of what I liked (thick wide frames) she found a selection of frames matching exactly just that. So, I had a hard time deciding. She brought out an iPad and took head on photos of me in different pairs of glasses for comparison. She then pulled up a library with different colors and styles for the frames I liked. In the end, I found exactly the type of frames I wanted. In terms of the length of time it took to receive the glasses (I ordered two pairs--one regular prescription, and the other prescription sunglasses with polarized lenses), it did take about two weeks (10 working days), so I would keep that in mind if you are in a rush and need glasses asap. Parking-wise, it's an open lot with plenty of spaces. Waiting room is quiet with plenty of neatly-organized magazines to appeal to any reader. In the actual eye examination room, they have Far Side comics...not that the wait was ever long enough for me to get very far into them.

the best eye exam that I have had in many years. Dr. Bowman was great and talked me through what he…read moreneeded to do and made me feel important and I am greatfull for his time. The office staff was very pleasant to talk to and helped me with my insurance plan, I am so happy to have reconnected with the Bennett Valley Optometry group ginger smith

The very best care I have ever had! The doctors are the…read morebest. Surgery facility the best care I have ever had! Dr.Ni listens carefully and did an amazing job of removing a lens that had been wrong for over a year and replaced it with a new lens! I recommend the Eye Care Institute to everybody! They are friendly and caring and very intelligent. The faculties are amazing and very up to date! I want to thank the staff and all the Doctors for their patience, excellent care and openness

I'm not going to wait a damn three months to get an answer to a couple of simple questions about…read morecataract replacement lenses. It's $6000!! I'm not going to let anyone slice me without being sure. I had a surgery date that I postponed wanting my questions answered that could be easily done over the phone. No they want me in person to do it. I'm beginning to think that the price they gave me is high and they assumed they would be making bank. I'm not even going to cancel my appointment. They can have an empty chair to see. I'm going elsewhere and probably have both eyes done before the appointment.

What an excellent experience I had at this practice!…read more I booked an appointment 4 weeks out to see the optometrist at the Santa Rosa Costco because my Costco in Ukiah does not have an optometrist on-site, so I was referred to Santa Rosa. When I arrived at my appointment 4 weeks later, I was informed that SR Costco does not take my insurance which is VSP, pretty common insurance! I figured would give Target optical in SR shot to see if they would be able to see me. I knew it would be a long shot but as I said I am from Ukiah and did want to waste the drive and really needed to renew my contact prescription which had expired right at the beginning of the pandemic. My other option and the least favorite option was to drive to the Bay Area to see my old optometrist. When I arrived at SR Target I explained my situation to the Optical office Manager and she went to check with Dr. Lee to see if he would be able to give me an exam. Looong story short, he did! Dr.Lee is amazing I had a great conversation with him in the exam room. Not only is he professional, knowledgeable, but he's also personable, energetic, and has a great sense of humor! And his staff has the same energy! I am a super fan of stellar customer service and because of that I will definitely return and make the 1-hour drive for my next appointment!

My $1,200 a month Kaiser plan didn't cover an optometry exam. They wanted to charge me $177 for a…read morebasic eye exam, plus any additional testing on top of that. I went on Yelp and decided to make an appointment at this Target location. Dr. Lee was very energetic and thorough. He explained every step of the process. The basic exam included testing my existing glasses, vision test, visual examination of the cornea, peripheral vision test, and a glaucoma test. I opted to go for the retinal scan which was an extra amount but at my age, it's worth it. Dr. Lee has a state of the art machine that doesn't require dilating the eyes. It takes a digital picture of the retina and the optic nerve. He took the time to explain the health of my eyes. The basic eye exam here was $104 less than Kaiser and even with the extra charge for the retinal scan, it was still $65 less than Kaiser's basic exam. I highly recommend Dr. Lee!

I highly recommend this optometry office. The doctors and support staff are very knowledgeable,…read moreprofessional and friendl.

Very nice experience -- efficient, pleasant staff, and professional optometrists. What more would…read moreyou want?

Had a contact lens emergency while visiting Sonoma over the holidays and the folks at Lyons…read moreoptometry were BEYOND kind, helpful, and accommodating - they went above and beyond and saved our vacation!! Cannot recommend Lyons optometry (especially their front desk staff) enough. It's also a lovely office- clean, bright, and well appointed. Was extremely happy with my experience here.

I recently I went in to have an eye exam and purchase glasses. Staff was very helpful with picking…read moreout frames and I was told I would get glasses in 2 to 2 and 1/2 Weeks. No problem. After 3 and 1/2 weeks I received a phone call to say the lab said they might be here middle of the week, making it 4 weeks. When I asked why I was told 'I don't know'. It seems Lyon's optometry could be more attentive following up on their glass orders with the laboratory. A 4 week wait is excessive, and I would expect them to follow up on late orders. I understand they are planning to roll out a concierge type service soon.