Dr. DiSalvo is very thorough, soft spoken, gentle. Its nice to have the consultation with him, he…read morelikes to provide genuine, practical advise, doesn over sell the products or services. This is very important to feel comfortable to keep coming back to any professional including health practitioners. Both my husband and I moved to him this year and are happy with our choice. Site for Sore Eyes is conveniently located in Montgomery Village, it's close to home and we have never had problems finding the car park right outside.

Incomplete eye exam - they didn't do anything on nearsightedness and didn't include it in the…read morescript.

Dr is nice but the staff wasn't great. They do not tell you about your dilation options ($) prior…read moreto arriving. Really hard to change your day after all the changes that had to be made just to make the appointment.

Love the light, bright, spacious new office on N Dutton Ave! Parking is easier than it was downtown…read moretoo. I've seen both Dr Moore and Dr Wood, and appreciate their warm, calm, friendly approach...and the cutting edge technology they use. For a small fee ($10, I think) you can have your retina digitally scanned instead of dilated. A friend recommended this office to me for that reason. It's so worth it! I'm new to wearing glasses. I went into my eye exam this year convinced that I would not commit to a pair of glasses at the end of the appointment. Last time I didn't do enough research and felt overwhelmed and ended up with glasses that I didn't love. But this time I did some research, trying on glasses in advance to know what styles I liked/didn't. So, when I found a pair of Tom Ford frames this year that I liked on the display and on my face, I changed my mind and ordered them. Glad I did! All of the staff were friendly and helpful. My glasses were ready within 2 weeks. Positive experience all around. Thanks Empire Team!

Wonderful experience from start to finish! The reception staff were friendly, welcoming, and…read moreprofessional. The opticians were knowledgeable, patient, and incredibly helpful. And Dr. Josue was amazing--thorough, caring, and took the time to explain everything clearly. The entire team made me feel comfortable and well taken care of. Highly recommend this office for excellent care and outstanding customer service!

The doctors at Santa Rosa Optometry are wonderful, and I have no complaints about the care they…read moreprovide. Unfortunately, the experience with the front desk has been very different. Trying to reach the office by phone has been frustrating to the point that I had to drive downtown and find parking just to come in and get assistance. As the first point of contact for patients, I feel the receptionist should be welcoming, polite, and professional. When we arrived, we were not greeted or acknowledged while waiting. There were several other staff members at desks working on glasses or computers, yet no one checked in to see how we could be helped. When we finally asked a question, we were met with attitude because the receptionist was on the phone. I completely understand that staff can be busy and that phone calls need attention, but patients standing at the front desk should still be acknowledged. Even a simple "Hi, someone will be with you shortly" would make a huge difference. If one person is expected to manage both incoming calls and patients walking in, then additional front-desk support may be needed. It's disappointing because the doctors themselves are wonderful, but the front desk experience can really affect how patients feel about the office as a whole.

My $1,200 a month Kaiser plan didn't cover an optometry exam. They wanted to charge me $177 for a…read morebasic eye exam, plus any additional testing on top of that. I went on Yelp and decided to make an appointment at this Target location. Dr. Lee was very energetic and thorough. He explained every step of the process. The basic exam included testing my existing glasses, vision test, visual examination of the cornea, peripheral vision test, and a glaucoma test. I opted to go for the retinal scan which was an extra amount but at my age, it's worth it. Dr. Lee has a state of the art machine that doesn't require dilating the eyes. It takes a digital picture of the retina and the optic nerve. He took the time to explain the health of my eyes. The basic eye exam here was $104 less than Kaiser and even with the extra charge for the retinal scan, it was still $65 less than Kaiser's basic exam. I highly recommend Dr. Lee!

What an excellent experience I had at this practice!…read more I booked an appointment 4 weeks out to see the optometrist at the Santa Rosa Costco because my Costco in Ukiah does not have an optometrist on-site, so I was referred to Santa Rosa. When I arrived at my appointment 4 weeks later, I was informed that SR Costco does not take my insurance which is VSP, pretty common insurance! I figured would give Target optical in SR shot to see if they would be able to see me. I knew it would be a long shot but as I said I am from Ukiah and did want to waste the drive and really needed to renew my contact prescription which had expired right at the beginning of the pandemic. My other option and the least favorite option was to drive to the Bay Area to see my old optometrist. When I arrived at SR Target I explained my situation to the Optical office Manager and she went to check with Dr. Lee to see if he would be able to give me an exam. Looong story short, he did! Dr.Lee is amazing I had a great conversation with him in the exam room. Not only is he professional, knowledgeable, but he's also personable, energetic, and has a great sense of humor! And his staff has the same energy! I am a super fan of stellar customer service and because of that I will definitely return and make the 1-hour drive for my next appointment!

Based on reading reviews here, I scheduled and appointment with Dr. Lee. On 12/28/22 I had the best…read moreexperience ever with an ophthalmologist. She explained each step of the exam and the function of each piece of equipment, answered all my questions, never talked down to me. I would describe her as professional, experienced, thorough, articulate and cheerful. After seeing her, I went over to Target Optical to check out and order frames and lenses. I was pleased with the selection of children's frames, the only place I looked because my face is so small. However her name is spelled, I can't rave enough about the professional and friendly service from Sagan (Sehgen). I returned on 12/30 to leave some old frames for new lenses. She greeted me like an old friend. That's what I call great customer service.

Had been coming here since 2022 and the Dr, technician, and staff has always been excellent and…read moretreated me well. This time around I went in for my first time Tele-Optometry session with the Dr remotely and it went smoothly just as if they were there. They still have in person doctors but on Tue / Thu other days it's Tele. The prices I get on a good quality pair of Oakley's and Progressives can't be beat. I love this location and shout out to the team over there at Coddington Target Optical.

We have been coming to Dr. Fitzpatrick for several years and find his services excellent. Quick…read moreeyeglass ordering and friendly staff.

I have been going to Dr. F for over 10 years. Now my children go there as well. I have no problems…read morereferring individuals here because I know they will be just as satisfied as I have been. Dr. Fitzpatrick and his staff are attentive, professional, and caring individuals. They take the time to fully explain billing and costs. I would never go anywhere else. We are loyal customers as long as we live and as long as he's around.

The ladies in the office are lovely. However, Dr. Poon could never get my husband's prescription…read moreright, and he doesn't communicate well. But the last straw for me was when he asked me if I go to church and started preaching about his beliefs. So inappropriate for a place of business!

Great practice. Scheduling was easy and the optometrist explained everything during the exam nice…read moreOffice and Great location lots of parking.

I love going for my yearly exam, the staff at Dr. Shipley's make me feel at home and they always…read moreanswer any questions I have. They also are very helpful when selecting a frame to purchase for new glasses. Both Dr. Les Shipley and Dr. Margot Shipley are extremely kind and they explain everything in detail.

Great Dr's, been going there for 15+ . I unfortunately cannot say the same thing for the front…read moreoffice staff. One or two in particular. Will probably not return, I've given them plenty of chances.

We've recently had eye exams and eyeglasses ordered at LensCrafters in Santa Rosa. The entire team…read morewas very helpful and kind. We had a wonderful experience and we'll certainly return to this store location in the future. I'd like to mention the Assistant Manager, Marjan, for her knowledge, patience, recommendations, and great customer service! Alina & Brian Penngrove, CA

Very difficult place. Employees, a employee., could have…read moremade the difference. However, past and now present. It's the same, bad business. Spoke with a manager, a few weeks back too. That Manager stated that they've heard from many individuals of the poor interaction and attitudes, service. Both on the phone and in person, from prior customers. However it was reiterated that there is new management, this was going to change. "It didn't. It's your time and money !!! One will find out, afterwards and during. That your time, as well money, is wasted.