At the time I had booked my first time consultation with them, I had very clearly (so did my insurance) convey to them that this was for a second opinion that I was coming for. After checking the eyes and making prescription they "insisted" that I also did the "contact lens power" tests. I told them I did not need it for now. But I had to do that too as they were relentless, the tests trial took another 3 visits and one over the call discussion before it was finalised and the doctor got highly impatient by the time we finalised that what was comfortable to me to wear and not what she was insisting me to agree with. Also at the outset I had informed them that I would be getting my glasses done at another place as I could not home on to the frames that they had on the display. Fast forward... the glasses' prescription were not right and I was sent to the her being my OD to get the prescription corrected. Dr Michael was cold (rather rude) & said it will be so when they don't use nice quality of glasses that can make a transition quick enough.. really ? These are the best in the class High Index glasses of a reputed brand .. plus the frame I chose is a Mont Blanc, yet she kept mocking at the glasses overall and was very curt. Is that how a professional behaves with their patient??? only coz a better brand of frame and glass quality were chosen over what they have in house and it was informed at the time of the first consultation, that i only needed my eyes to be examined. yesterday with how she behaved, I was left with a feeling of ... "what just happened" for her to be so rude, for looking through and for being extremely sarcastic, repeatedly. Will not recommend the place. read more

I have been a patient here for 9 yrs. Dr Hayes correctly diagnosed a difficult problem and made sure that I was seen quickly by an ophthalmologist. Her exams have been thorough and I've bought all my glasses there and been quite satisfied. read more

If there was a zero rating, I would use that. Michele Hayes is rude, sharp and totally unprofessional. My husband had cataract surgery. The opthomologist found a small fragment from the cataract and a second surgery was performed. We received a second prescription from Uptown Optometry and ordered a new set of glasses from Warby Parker ($500+). When the glasses arrived, he had double vision out of that eye. We took the glasses to his opthomologist to make sure the prescription had been filled correctly. It had. The doctor stated that there needed to have a prism to address the double vision. We went back to Uptown Optometry to obtain a proper presciption. Michele Hayes was rude and sharp and impatient and sarcastic. I was hoping they would provide the lenses at no cost seeing that her presciption did not correct his vision. Not only was that not offerer she behaved in a totally unprofessional, confrontational manner. read more

Such an awesome Dr & her assistant . I could have stayed there all day ! Best eye Dr I've ever gone to.. thank you Michele & Jess! They know their business . So accommodating and really make your experience a great one during these unpleasant times. Thank you so much ! Janice read more

I bought a special on groupon. It turns out I had eye issues. Dr. Hayes was quick at referring me to my Dr. at Kaiser. I highly recommend her! read more

Getting glasses took over 6 weeks(pre-covid) and they are still wrong. She remade my prescription because she sent the wrong RX out..then after waiting 2 more weeks the glasses came back and they were very OFF! She said to live with it a few days, which I did and they were not getting better. When I called to talk about the issues she never return my many calls, texts or emails: ever!!!!! A month later and I'm Still sitting here looking at the $600 blunder. I suggest avoiding this place! read more

Dr. Hayes is fabulous and her office is well run . So happy to have found her . Great selection of glasses and help picking out the right frames . read more

Do not go here! One the front desk lady is very rude and unprofessional. I saw the way she treated a customer while I was waiting for the doctor and she was so rude to the man. I came here for the groupon deal and once when I told the doctor I didn't want to get glasses there she literally got up and left out of no where and acted if I didn't exists. I've never encountered such behavior from any medical professional in my life. Also, theres a hidden $35 fee if you want to get your prescription filled through the office. Go somewhere else where they don't have rude service and expensive frames/lenses. read more

Love Dr. Hayes and she has a new assistant so those who were treated rudely before, will no longer have that problem...Nicole is great. I am a big fan! read more

Omg! Stay away. I went for an eye exam and had asks if I was obligated to get my glasses there. They said no and once I was finished with the exam I told the doctor, oh I just need the prescription I will be getting my frames somewhere else. All of a sudden she decided to be completely rude to me. It made me feel so uncomfortable.They should be happy I choose to get my exam there out of all of the places I could go to. I was disgusted in the way I was treated after politely letting them know I wasn't going to get my frames there. Also if they had a bigger selection of frames maybe I wouldn't want to take my business elsewhere. Just a thought. Would not recommend. read more

I really love this place. I live in Rohnert Park and it's worth it to me to drive down to this office. I'm not very good with eye drops since when most doctors put them in, I have to look straight up which makes me very uncomfortable. I discussed this with Dr. Hayes and she was very understanding. She even got me in on an emergency basis when I had a contact lens split in half while in my eye and half of it got stuck under my eyelid (it's as painful as it sounds). Highly recommended! read more

I have been search for the right eye doctor for some time and I have found it. Dr. Hayes is as good as it gets for me! She is very knowledgeable, comforting, and funny. For anyone looking for a new eye doc, I highly recommend Uptown Optometry. read more

I have been going here for years and love Dr. Hayes. I have never seen any other optometrist because, face it, there was never any reason too. This is a Laid back office that is small and intimate. I love the laid back feel. I always have plenty of time with the doctor and the assistant is always extremely helpful in helping me pick out my frames. So is Dr. Hayes!! I'm making another appointment soon because I try to use my insurance as much as possible haha read more

I like Dr Hayes and haven't had any problems with her personally but I am disgruntled about their service. A couple of years ago I ordered a pair of prescription sunglasses there and within a couple of months the lenses started falling out of the frames for no apparent reason. I took them in to be repaired was told they'd be ready in a few weeks. Over six months later, after repeatedly hounding them I was told they were ready to pick up. Within days the right lense fell out of the frame as I was getting out of the car and fell into the pavement, and both sides have since fallen out several times. I'm reluctant to take them back as they'll likely be gone for at least six months again. Frustrating experience and a waste of the several hundred dollars as I'm afraid of breaking or losing the lenses if I wear them. read more

These guys are the best! I live in Ukiah where it takes usually up to3 mos. to get an apt. for an eye exam and no one offered to go out of their way to help me. I called every place I could find in Ukiah and told them my husband is on his last pair of contacts and we are leaving the country in two weeks, and they had zero advice and no appointments until late May. I called Uptown Optometry and she could get us in this Thursday if needed (though we picked a day next week) and she even figured out a way to rush order his contacts and help us out. This is why I just love Santa Rosa so much, and I love Uptown Optometry! read more

I've seen Dr Hayes several times since moving to Santa Rosa 4 years ago. She helped me to deal with my chronically dry eyes by recommending the correct kind of fish oil, and also prescribed Restasis if the fish oil wasn't enough. I needed both as neither worked well enough alone, but the condition is significantly improved. Most recently Dr Hayes correctly diagnosed my cloudy vision as a post cataract surgical complication. Her receptionist got me an appointment with the ophthalmologist who was her number 1 recommendation and was even able to get me in more quickly than usual as I was going to be traveling. The ophthalmologist saw me and corrected the problem quickly and completely, with laser. Her receptionist is very pleasant to deal with and Dr Hayes helped me to choose attractive and comfortable frames, and gave me a good discount on the price of my new glasses. read more

Having relocated to Santa Rosa, I was worried about finding a good spot but I did!! Staff is amazing, so helpful and knowledgeable! The doc really takes care of you and makes sure to fit you with the contacts best suited for your eyes. Oh, they Are always receiving new shipments of awesome frames!!! Love this place! read more

I just had a great 1st appointment here! The receptionist was super nice and helped me pick out some really stylish frames, the selection was awesome. The optometrist was incredibly friendly and professional and was very thorough with the exam. I will definitely be back and would reccomend Uptown Optometry to all my friends! read more

I was referred to Uptown Optometry by a co-worker about 6 years ago and the staff and service just keep getting better and better. They really care about my eye-health, making sure to discuss all my options; they take the time to fit my contacts correctly and keep looking for ways to improve my comfort level with my prescription. The office is clean, bright and they have very stylish products. read more

I am so grateful to have found Dr. Hayes. I have had issues with my sight since I was nine. Dr. Hayes is by far the very best eye doctor I have ever had. She's super patient and knowledgeable. She's not quick to call it good. If it's not perfect, she will keep at it until the best possible contact lenses are found. I have all sorts of crazy astigmatisms and a chronic health issue that would drive most doctors insane due to the fluctuation in my eyesight from week to week. Dr. Hayes has remained patient, determined and professional throughout the years I've been seeing her. So glad to have her on my team of doctors! read more

The absolute worst customer service I have ever experienced. After leaving several messages, nobody returned my calls. I have been simply trying to get a replacement pair of glasses for over two months now. I would not recommend this establishment to anyone. read more

Ever since they hired the new front desk girl the place has been horrible to do business with. She's lazy with an attitude. She also lied to the doctor to try to save face over failing to order my contacts which was really pathetic. As a result of the horrible customer service I asked them to give me my prescription so I could order my contacts online. I ordered my first few boxes through Uptown Optometry but decided I no longer wanted to give them my business. When I ordered my contacts through a major online retailer the prescription on the slip differed from the ones I had been ordering through their office, meaning they failed to update my records with my most recent brand of contacts - another example of their lack of attention to detail. Avoid this place. They clearly don't want your business. read more

This is a REAL LOCAL BUSINESS, not a large franchise. Using this organization is a perfect and easy way to BUY LOCAL. I had a thorough exam and my experience was nothing short of fantastic. The Doctor took time to provide me with both professional yet personalized service. This is not something easily found and really has tremendous value. I plan to recommend this establishment to my friends and use them again in future. read more