I've been going to Site for Sore Eyes for over 10 years, and have always been happy with their…read moreservice and my glasses! The manager, Felix, is very professional, friendly, and knows exactly what he's doing! He understands all the different styles of frames in the shop and can give you a great recommendation for your needs. I was hesitant to go outside of my normal style with my recent pair, but I absolutely love them and they fit my face perfectly. The turnaround time for glasses is quick and I can go in for adjustments or fittings whenever it's needed. Highly recommend!

I decided to give this place chance because of good reviews but unfortunately my experience with…read morethis place wasn't what I expected. Had my eye exam and when I got my glasses, it felt like I was wearing someone else's glasses. When I told them my concerns, I was told to wear them for a while until my eyes get used to a new prescription. After a week, it felt so wrong, I came back. After the optometrist re-checked my eyes, he said," oh, I expected it to be so much better" . I didn't say anything , but deep in my mind I was like "expected"? I had an eye exam and it should show what it is. They had redo my lenses and it still felt strange. Wouldn't be coming back. But the stuff is really nice.

The optometrist I worked with was very pleasant & thoroughly explained the issues going on with my…read moreeyesight. I felt that she was able to figure out what to do to improve my vision.

Love the light, bright, spacious new office on N Dutton Ave! Parking is easier than it was downtown…read moretoo. I've seen both Dr Moore and Dr Wood, and appreciate their warm, calm, friendly approach...and the cutting edge technology they use. For a small fee ($10, I think) you can have your retina digitally scanned instead of dilated. A friend recommended this office to me for that reason. It's so worth it! I'm new to wearing glasses. I went into my eye exam this year convinced that I would not commit to a pair of glasses at the end of the appointment. Last time I didn't do enough research and felt overwhelmed and ended up with glasses that I didn't love. But this time I did some research, trying on glasses in advance to know what styles I liked/didn't. So, when I found a pair of Tom Ford frames this year that I liked on the display and on my face, I changed my mind and ordered them. Glad I did! All of the staff were friendly and helpful. My glasses were ready within 2 weeks. Positive experience all around. Thanks Empire Team!

This is a top notch optometry office- do not believe the misguided and incorrect bad reviews!…read more I went to see Dr. Shulkin in March of 2020, at the start of the pandemic when he was operating alone in the office. He was kind and friendly and did a very thorough eye exam, then helped me pick out glasses that were just right for me. I always felt that I was safe in his office with the care he took to limit patients inside and clean things after each patient. Just today, I called to see if I could come in on short notice because I had accidentally broken my frames. The office staff has returned, so Melanie took my call and arranged an appointment for the end of the week, but said I could come in today to see what they could do with my broken frames. Shortly after we said goodbye, she called me back to say that there had been a cancellation and I could come in today. Yay! When I came in a bit early for the appointment, she took my glasses right away to see what could be done and said they were still under warranty and ordered a new pair of frames. Sweet!! I had another very thorough exam with Dr. Shulkin, who noted that my eyes had changed a bit in the nearly 2 years since my first visit and I will get a new prescription with the same type of frames, and still have my old lenses and new frames as a back up. Altogether, I want to say that I love this office and the entire staff! They are all extremely kind, helpful and professional. Thank you Santa Rosa Optometry!

I've never worn prescription glasses before or had to purchase any ever. This place recommended by…read moremy doc. It took 3 weeks for glasses to arrive, the lady at the counter said I would get a discount if I bought a certain pair but when I checked out they told me no discount. Also I paid $160 for my glasses and it came with not box or case or sleeve to put the glasses in. They didn't ask for me to try on the glasses or check the lenses. They just handed me the glasses and said here you go. I had to beg for a sleeve for them to put the glasses in. Horrible place. Definitely not going back or recommending this place to anyone.

My $1,200 a month Kaiser plan didn't cover an optometry exam. They wanted to charge me $177 for a…read morebasic eye exam, plus any additional testing on top of that. I went on Yelp and decided to make an appointment at this Target location. Dr. Lee was very energetic and thorough. He explained every step of the process. The basic exam included testing my existing glasses, vision test, visual examination of the cornea, peripheral vision test, and a glaucoma test. I opted to go for the retinal scan which was an extra amount but at my age, it's worth it. Dr. Lee has a state of the art machine that doesn't require dilating the eyes. It takes a digital picture of the retina and the optic nerve. He took the time to explain the health of my eyes. The basic eye exam here was $104 less than Kaiser and even with the extra charge for the retinal scan, it was still $65 less than Kaiser's basic exam. I highly recommend Dr. Lee!

What an excellent experience I had at this practice!…read more I booked an appointment 4 weeks out to see the optometrist at the Santa Rosa Costco because my Costco in Ukiah does not have an optometrist on-site, so I was referred to Santa Rosa. When I arrived at my appointment 4 weeks later, I was informed that SR Costco does not take my insurance which is VSP, pretty common insurance! I figured would give Target optical in SR shot to see if they would be able to see me. I knew it would be a long shot but as I said I am from Ukiah and did want to waste the drive and really needed to renew my contact prescription which had expired right at the beginning of the pandemic. My other option and the least favorite option was to drive to the Bay Area to see my old optometrist. When I arrived at SR Target I explained my situation to the Optical office Manager and she went to check with Dr. Lee to see if he would be able to give me an exam. Looong story short, he did! Dr.Lee is amazing I had a great conversation with him in the exam room. Not only is he professional, knowledgeable, but he's also personable, energetic, and has a great sense of humor! And his staff has the same energy! I am a super fan of stellar customer service and because of that I will definitely return and make the 1-hour drive for my next appointment!

Based on reading reviews here, I scheduled and appointment with Dr. Lee. On 12/28/22 I had the best…read moreexperience ever with an ophthalmologist. She explained each step of the exam and the function of each piece of equipment, answered all my questions, never talked down to me. I would describe her as professional, experienced, thorough, articulate and cheerful. After seeing her, I went over to Target Optical to check out and order frames and lenses. I was pleased with the selection of children's frames, the only place I looked because my face is so small. However her name is spelled, I can't rave enough about the professional and friendly service from Sagan (Sehgen). I returned on 12/30 to leave some old frames for new lenses. She greeted me like an old friend. That's what I call great customer service.

We didn't get our eye exams here (just because we already have an optometrist we like) but my…read moredaughter and I both got glasses here and the experience was great! Gabby was super helpful, kind, thorough, friendly, and wanted to make sure we got something we were happy with. The glasses were done faster than we expected, and I received a text to come pick them up. Gabby made any necessary adjustments to help the fit and we were done--fast, easy, and great!

Great practice. Scheduling was easy and the optometrist explained everything during the exam nice…read moreOffice and Great location lots of parking.

Avoid this place at all costs!…read more NOT competent, can't even keep the correct TIME for an appointment, and after spending half an hour setting UP the appointment weeks back, getting them to find me in their system, confirming I have coverage via my wife, getting me updated, they LOST MY INFO and asked me IF I HAD INSURANCE! DUH! There are MANY competent optometrist and ophthalmologist offices in the VSP and it really behooves you to find one that has a competent office staff that does NOT ACCUSE YOU OF LYING, intimating YOU are the one the made a mistake about the "time" of an appointment. The agent who JUST called me to confirm my appointment had NO interest in the REAL INFO, and was rude and dismissive when I repeatedly tried to tell her "no, I have a different time for the appointment, sent by your office, I have a text", and she said I was "in error". Or "no, that could not have happened". Really. I have texts from you, stating a time, and you call me, with a different time, and lose my records? And I am the one "wrong"? Nope, I will go elsewhere, and I encourage you to also. This may at one time have been a good office, but management changes, Doctor changes, personnel changes, and what might have been competent once is no longer. No one is perfect, but to screw up the two BASIC things they are supposed to do, the time and the Insurance story, makes me go elsewhere. "your appt is at 2:00 PM on Monday, November 25, 2024. Remember to add it to your calendar. Family Optometry Center 7075712020 TextSTOPoptout" "Reply YES to confirm your appt at 2:00 PM on Monday, November 25, 2024 with Dr Poon. Thanks! Family Optometry Center 7075712020 TextSTOPoptout"

I love going for my yearly exam, the staff at Dr. Shipley's make me feel at home and they always…read moreanswer any questions I have. They also are very helpful when selecting a frame to purchase for new glasses. Both Dr. Les Shipley and Dr. Margot Shipley are extremely kind and they explain everything in detail.

Great Dr's, been going there for 15+ . I unfortunately cannot say the same thing for the front…read moreoffice staff. One or two in particular. Will probably not return, I've given them plenty of chances.

Love it here! It's very fancy, all new high tech equipment. No air in the eye or dilations here…read more Love all the staff everyone is super friendly and helpful. If you like high end glasses this is your place! All named brand and super cute! I always go for the extra chunky Aubry Hepburn look and they have plenty here! My new ones are Yves St. Laurent

I've been seeing this eye doctor for years! I get my checkups here every year. Dr. Wu is the best!…read moreShe is always so sweet and very thorough. The front staff is amazing and so helpful. I've never had any issues here. I would recommend them to everyone. They also make it super easy to order contacts online. 10/10!!

Very professional staff Has a large selection & is a…read moredistributor for Meta glasses. Pricing is very competitive.

This was my first eye exam at this location. The tech was very nice and helpful..I saw the doctor…read morevia video visit at the end. I was handed my RX and nobody offered to assist me with purchasing frame. There was one employee "Bob" who was at the desk. I stood there at the counter and he was on the computer. He did not acknowledge me until I turned to leave. I asked if there were frames in sale because I saw a sale online. He said "you can't use your insurance online!" I left without new glasses! I had a pair picked out even! Now I get the 3 stars. This is nothing like my experience with LensCrafters in San Diego where I moved from! I'm done.