Five Stars - Target Optical SODO / Downtown Orlando I rarely write reviews with this much emphasis, but my experience at Target Optical in SODO / Downtown Orlando was exceptional enough that I sincerely hope this reaches district leadership and the executive team at Target Optical. Camilla, the Manager of Target Optical, is the reason I am writing this review. Whatever Target is paying her, it is not enough. She stepped in with professionalism, confidence, and genuine care, answering my questions in a way that immediately made me feel comfortable purchasing through Target Optical. She explained the lenses and options clearly, shared her own experiences, and made the entire process feel honest, helpful, and personable. Camilla is exactly the type of leader every customer-facing company should want representing their brand from the moment a customer walks in until the moment they leave. She is the single-handed reason I will recommend Target Optical to my friends and family. If she has not already asked for a raise, she absolutely should. Alejandro was also excellent. He helped me order my Meta Gen 2 glasses and was incredibly helpful, personable, and easy to work with throughout the process. Dr. Amy Lauer was calm, kind, and efficient. She made the exam feel comfortable and welcoming, almost like being helped by family. As a business owner with a packed schedule and daily meetings, I truly appreciated how quick, smooth, and professional the entire visit was without ever feeling rushed. This team delivered the kind of experience that builds real trust in a brand. Camilla, Alejandro, and Dr. Lauer made Target Optical stand out in a major way, and I truly hope Target corporate recognizes the incredible talent they have at this location. read more

Target Optical - Meta Gen 2 glasses being fitted to my face. - Eyewear & Opticians Near Me - Orlando, Florida

I originally went to another Target Optical closer to my home for an eye exam. Had an AMAZING experience and was happy to visit any Target optical moving forward. I then moved to another area, away from my original store to get some trials and order new contact lenses. The "manager" Daniel said they couldn't because each doctor is independent. Which I thought was ridiculous because I've been wearing contacts for 15+ years and with any other major optical group, even if they don't share the same system, if you show your Rx, they take care of you - not try to force you to be seen again. This ruined my experience with Target Optical and I wouldn't go back. read more

Have gone to this office for years. Today had a piece of contact stuck in my eye and they told me to go to the ER and wouldn't see me. They've lost a loyal customer. read more

Target Optical inside of Super Target @ SODO is a great facility! Not only is the Super Target @ SODO nice (it is often more quiet than other Targets in Orlando), but this optical facility is very nice as well! Dr. Lili Lam, O.D. is the Optometrist at this location, and she is one of the kindest eye doctors I've seen. Dr. Lam works limited hours, so you do need to make an appointment, but you will be glad that you did. Target Optical is smaller than a lot of other eyeglass chains (Lenscrafters, Pearle, etc), but they have a very nice selection of quality frames at reasonable prices. I am happy that they do not make the glasses in house and rather they are made and will arrive at the store within 7-10 days. I have had nothing but bad experiences at 1-hour eyeglass stores. Every time I have had glasses made there, they always are made wrong the first time. I would recommend this eye doctor and store to anyone. read more

Target Optical - Eyewear & Opticians Near Me - Orlando, Florida

Go see Ron for your glasses! He helped me pick both a standard pair and a pair of prescription sunnies. He was very helpful, personable, and skillful. He knew the right shape of glasses for my face (I ended up with the first pair- they were perfect!) and he helped me understand the discounts and warranties. Dr Lam was lovely- quick, easy eye apt. And you can't beat the price! read more

Ron was an absolute pleasure to work with. He took his time and made sure I had the perfect pair of glasses and he also took care of my girlfriends eyeglass needs as well. He replaced her nose pads free of charge. Ron made us feel like we were the most important customers of the day, that type of customer service is very rare. read more

These people are awesome! Thorough and amazing. I was not looking forward to an eye exam, but Dr. Lim was so good. Pricing is fair. Again, the staff were wonderful! Go here! read more

This place was terrible. Dr. Lili Lam, O.D. had no idea at all what she was doing and didn't take much pride in her work. She tried to fit me with contacts that were obviously the wrong size for my eye. She checked my eyes through a scope, noticed there was a problem, but chose to ignore it so she could get me out of their faster. Only after I put my foot down and told her that these contacts don't work, did she pause to try to rectify this. The store has a shoddy supply of contacts. She didn't have the prescription size that I needed and I was forced to put my old contacts back into my eye and walk out without trying my new prescription. On my way out, she informs me that she doesn't cover my health insurance (even though I called and specifically asked if they take my health insurance when I set up the appointment). She claimed that the policy changed after I set up the appointment and I might have to pay the bill out of my own pocket. Conclusion:Go somewhere else. read more

Just go somewhere else. They overcharge you, then act like you're a jerk. Our insurance said they billed for a premium contact fitting and the doctor didnt even do the fitting. He used my husbands prescription from last year and that was that. F*ing ridiculous. Apparently if you have any sort of stigmatisim it becomes a premium fit and that fee is $86 above your copay. We have visited numerous other optical physicians over the years and NEVER HAVE WE EVER BEEN CHARGED EXTRA FOR HAVING A STIGMATISM. read more

So I have some Rachel Zoe shades that I LOVE, but lately they keep sliding off my face. I bought a little eye wear kit at the dollar store thinking I could tighten them myself. . . well, that was a waste of a dollar. So, while visiting Target I thought I would see if one of the techs would adjust them for me. The person I saw was more than wiling to tighten them for me and told me to drop by any time I needed them tightened again. . . :) read more

While Dr. Lili Lam is a decent optometrist, the staff here is incredibly incompetent. The cashier, Nora, wouldn't allow me to exchange my unopened box of contacts that easily dried out, despite having a current Rx from my eye appointment 1 week ago. She stated I would need to see the optometrist again to get an updated Rx. I elected to return the defunct contacts and stated that I would gladly order from a competitor of she couldn't help me. Then, she proceeded to give me copy of someone else's prescription, which I unfortunately didn't realize until I left the store. She was unprofessional and giving up someone else's health information is a HIPPA violation. read more

I went to Target Optical as it was convenient for me as I live right down the street. I had to try a different brand of contacts, as they ones I had used for years were no longer available. I tried them out for a week, was experiencing eye strain, and contacted them. They examined me again, tried a different strength for the lens and sent me on my way. After several weeks, I still was not happy with the contacts. I contacted them, and said I would need to come back for another re evaluation. As my schedule was tight, I figured I would just return my contact lenses at that time, and return again in several weeks to look at other options. I used some old contact lenses in the mean time. After a little over a month, I went back in to check at options. They would only see me if I underwent and paid for another exam. I will instead take my business elsewhere. I usually love Target, frequent the store several times a week. I would caution everyone to look at other options. I have used several optometrists in the past, who got it right the first time and would stand by their examination. I work as a medical provider and frequently refer patients to other health professionals - Target Optical will never get my business, and I would never refer a patient to be seen there. There is much better out there... read more

I have used Target Optical in the SODO shopping center over the past couple of years and been very pleased. This time was very different. I went in to get a new pair of glasses. The individual, Target Optical employee, that assisted me was very abrupt with me and did not care if I was there or not. He did what he had to do but customer service was very, very poor. In fact, I felt very uncomfortable. To make matters worse, when I went to pick up my new glasses, the individual that assisted me was downright rude. She basically gave me the glasses and did not attempt to fit them to my face - here are you glasses and goodbye. I will never, repeat, never give Target Optical in SODO my business and I'll make sure everyone I know hears my story. If you want to be treated like dirt, visit Target Optical in SODO. read more

Dr. Lam and her staff are great! Specific shout out to Dawn, who was super helpful and very friendly. I arrived early for my first appointment with them and was able to be seen early. Dr. Lam was patient and kind, putting me at ease from the first moment I walked into her exam room. There was no pressure to buy anything I didn't need/want and everyone I spoke to was very courteous. The location is incredibly convenient and you can use your Target card for 5% off (not on the visit, I found out, but if you order contacts or glasses through them)! I had an excellent first experience here and will definitely be back! read more

Employees are very friendly and helpful. Did an excellent job of repairing my broken glasses purchased there earlier and at no charge!

I can't say enough good things about SoDo Target Optical... Dr. Lauer diagnosed me with a corneal ulcer ... I was scared to death! It is very serious and can cause blindness if not properly treated. Dr. Lauer and her team (Ron, Ben and Sara) went above and beyond to monitor my progress with correct medication and office visits. Today, my eye is perfect! Thanks SO much! I really appreciate it!!! read more

I have bought glasses in Europe, and here at See Winter Park, but I swear this store, has better choices at cheap prices! I bought both prescription sunglasses and normal ones and love love love both. They had a discount for the second pair which was great. David who works there is soo amazing, he helped me think out of the box, and just was so warm and helpful. Love him. So if you want hip glasses or not, this is a good place to start read more

Absolutely horrible experience here. I went in for a quick glasses adjustment. It quickly became apparent the lady working had NO clue how to do her job. After doing a strange adjustment to the front of my glasses, I informed her I couldn't see properly out of my glasses. She said she didn't know why and there was nothing she could do. There was no way I could see to drive so I asked if it was possible she put my lenses in the wrong sides. She shrugged her shoulders and said she would check. YES. That's what she did. There is no way that should have been possible with my frames. Another person at my usual glasses store confirmed that to me when I went to have my glasses fixed from what the rude, incompetent Target optical employee did. When I left target my glasses were extremely uncomfortable and had a weird fishbowl effect, but no way was I letting her touch them again. Turns out she hadn't popped a lens in all the way. Thankfully, I was able to fix this myself at home. Do yourself a favor and stay far away from this place. read more

It seems like negative reviews for Optometrist's are very common. I had an awful experience my first time ever getting an exam at a place in Altamonte (not Target). My glasses were wrong, the frames fit crooked on my face and were too small. So I made sure to do more research this second time. I decided to go with Target Optical and I am so glad I did. Dr. Lam was great, she took her time and explained everything so I understood what was going on. I picked up my glasses today (only a week after my exam) which was a great turn around. They feel so natural to look through, the prescription is definitely right this time. They adjusted the frames for me before I left to make sure they fit right since one of my ears is slightly higher than the other. It was such a great experience I set my boyfriend up with an appointment too and his experience was also great. The staff was patient, pleasant, attentive and professional. Nora answered any general questions I had without hesitation and she seemed very happy to assist. Fabrice adjusted my glasses for me at pick up and he was so great as well, he made sure they looked perfect before letting me leave, not in a hurry to get me out, but really wanted me to leave happy and looking/feeling great. I will always go to Target Optical at SoDo. read more