I don't know why I keep giving this place second chances. Is it something about the optical employee and their snobby attitude, or the incompetent doctor who only wants to sell me disposable contacts when I want yearly wear? But I digress. Today, I decided to give it another try, but before I spend my hard-earned money, I want to ask a simple question: Do they do dry eye tests? The doctor asked me to do one to see if I have Sjögren's syndrome, and that's one of the tests I need to take. Well, the snobby optical employee said they are not going to take either of my insurances, my eye or medical, and it's going to cost me out of pocket. I asked, "Okay, so how much?" She said, "Sit down and wait for the doctor to come out so you can ask her." So I decided to wait. Finally, she came out; they decided to have a Sunday brunch chat instead of answering my simple question. Then the doctor walked away. Mind you, other people came in for their appointments, and the same snobby employee was super friendly with them, but to me, she wanted to have an attitude. I followed my instincts and left. I know when I am not welcome, and every time I come to this place, I feel burned. This is my last chance with this place. I can't spend over $1,000 and be treated like I'm getting my yearly exam and glasses for free. read more

This is the second exam I've had here at this location and I have nothing but good things to say about the doctor and the employees here. Today, I had an appointment with the independent optometrist Dr.Linda John-Finn. She is absolutely amazing and very personable! She's the best eye doctor I've ever had! She's extremely knowledgeable and professional. Making the appointment was so easy, I made it online and then shortly after I received a confirmation email with the time and date. For some reason it didn't make my husbands appointment but I called to see if I could get him in as well and unfortunately there were no appointments but she did call me the following day saying she could get us both in at 12p! So the fact the front receptionist remembered me was so thoughtful! After the eye exam you can look around the VisionWorks area and get your contacts and look for glasses if you are interested. I can't wait to come back for my next exam! Definitely recommended! read more

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Warning!! Scammers..They tried to tell me it was Florida state law to have my eyes dilated or use their new equipment (not covered by insurance) to do an eye exam. I called and reported them to the state as this is a lie. read more

I couldn't recommend Linda John-Finn more. She was a delight from the start. Very welcoming and made the visit very comfortable. She was incredibly knowledgeable and answered questions without making me feel dumb. After getting my eyes checked, I was sent out to pick frames. There are a lot of options with frames and it was a pretty quick turnaround to get my completed frames in hand. The only issue I had with this location - after I picked my frames and had my pupil distance measured (PD) I asked the sales associate if she could write the PD in my prescription, but she told me that if I wanted my PD I would need to speak with the doctor because it was against company policy to provide the PD. The sales associate told me the doctor only had access to my PD (which confused me because the sales associate told me she was measuring my PD to add to my prescription before collecting insurance information). She made me feel very stupid for asking if I could have this information and it made it an extremely uncomfortable situation. So with that - loved the doctor. Best eye doctor I've visited in Orlando, however, I wasn't a fan of the sales associate who helped me with my glasses. read more

I always get a little nervous for an eye exam and I wasn't sure who to go to after relocating to Florida. Dr. Linda John-Finn was amazing and really put me at ease right away. She was patient and kind, and knowledgeable. She was eager to discuss all aspects of my eye health and my needs for an updated prescription. She is very service oriented too, and just genuinely seems to care that you are happy. The rest of the staff was great too, I can't remember the name of the person who assisted me with my glasses, but he was fantastic too. Not pushy, but there for me and very helpful. I do wish they had a bit of a larger selection of frames, perhaps I should have shopped around online a bit before going in, but the experience itself was fantastic and I'm very pleased to have a new eye doctor that I feel comfortable with. read more

Reception and staff were fabulous, and Dr John-Finn was fantastic. She made it very easy to understand what was going on with my eyes and things to look out for in the future. I accidentally went on the wrong day, thinking it was my appointment date, and she and her staff fit me in immediately. Truly exceptional people! read more

We came in 2 weeks ago for an eye exam. Had an appointment and they were a little slow but not bad. Optometrist was nice and efficient. Was told glasses would be ready in about 2 weeks. After 2 weeks and not hearing from them called and was told that the glasses were in. Would have been nice to hear from them.... Went in to pick up glasses at about 1:15. One guy working. On the phone on hold with a customer's insurance. So I wait. Decided to walk out to my car to tell my husband what was taking so long and the guy on hold days " my associate should be back from his break soon". Walk out, walk back in, wait and finally the other guy gets back from his break. 25 minutes to pick up a pair of glasses is a little too long. Should be a 10 minute process. Visionworks needs to hire at least 1 more person to help out and I don't want to hear the pandemic excuse. read more

Go see Dr. Linda for your exam, then have Kristen fit the glasses when they come in. You will not be disappointed!

Best in class optometry office!!! I really enjoyed the experience and stellar customer service they provided.

Came in on Monday morning after finding a last minute appointment that was open Sunday evening. Drove in and everyone was so nice and helpful. I have always used eye insurance and private eye doctors. The draw for me was that the eye exam was free if I purchase glasses. I needed a pair of prescription sunglasses so o went in. Everyone from the greeter to the doctor was super nice. Once I was done with the eye exam, there were two employees that helped me with choosing glasses. There was a young lady that initially helped me and then she turned it over to a guy. Both were helpful and steered me in the right direction as I was trying to get a set of glasses like I had. These people are friendly and helpful. I def recommend this place and will consider them in the future. read more

Dr. John-Finn was kind, professional, and a joy to be around. I really appreciate this whole office and their very nice, and knowledgeable staff. The woman at the counter helped me choose lenses for a great pair of frames I found at there. She explained everything in a way that left me with more knowledge without being salesy. I'm looking forward to receiving my glasses in a couple of weeks! I'm glad I found such a wonderful office and doctor so close to my home. I'm very grateful for all of you. Thank you! read more

Husband and I went to this Visionworks at Millenia yesterday and we were absolutely thrilled with the service we received, we did have to wait a bit longer than expected but we could see the circumstances and things happen at times, however the lady in taking patients for the doctor was super sweet (will edit later with name) and sociable and it was comfortable. We saw Dr Linda for our eye exam and she took both my husband and I back into the room and was very kind, efficient and thorough, we both felt comfortable and confident with her. She was very patient and explained prescription options with us, absolutely adore this doctor While our eyes were dilating the lady upfront (will also edit later with her name) welcomed us both to browse and also gave me options and her thoughts on frame style I should look at, I was delighted at all the styles and colors there was to choose from! I was actually a little overwhelmed with all the choices, but the lady helped a great deal! Then when getting down to the knitty gritty of costs she was extremely thoughtful and understanding and she went down line by line to give us choices without feeling any pressure at all, especially for me, because now I have progressive lenses and she truly explained to me what the experience may feel like and used my insurance 100% in our favor, also, Ive always wanted prescription sunglasses but never thought I'd be able to afford even with insurance, she let me know that my insurance would cover the majority, I had no idea! I am so very excited! Her knowledge was outstanding and she was able to help my husband and I together, she was multitasking with us but she did so with such ease. I've been wearing glasses since a child and this by far has been the best experience I've had! I want to thank this vision works team from the bottom of my heart for making this enjoyable and not just something I have to do. I'm super excited for my glasses to come :-) read more

Sup Yelpers, I visited this location specifically because of the reviews and one personal recommendation. Unfortunately my visit was no where near as good as described by others. Perhaps it's because it was a Sunday. Or maybe the moon, stars and planetary system were not in line. However I know a large part was because of the one and only non-customer service oriented individual holding the fort down. And she did not do her job with me. I should've known better than to have high expectations, but I did and I was let down. I went in to inquiry about getting new lenses on an existing pair of frames. She was quick to tell me the frames would be shipped to their lab and they wouldn't be held responsible for any damage. Apparently all work is down externally. She asked about insurance coverage and I advised her I had already used my yearly benefits and would be willing to pay. She then gave me two quotes for lenses and said the frames are extra, but they have a "BOGO" deal for $600.00. Given her tone I cut my visit short and walked out. She didn't give me a warm greeting. Meanwhile I literally was the only customer. She didn't take a moment to ask about my situation. She was very quick to take a 'hands off' indemnification approach that turned me off. At least try to work with me and sell me on your BOGO offer. My experience and perspective folks. And my perspective is my reality. Read through my posts and you'll see I try to stay positive and give props where are do. Not this place. Later... Update - I was contacted by the business owner and ask to provide additional information so the matter could be investigated. Visionworks, I'm glad you're attempting to follow up. Please include an email where I can submit my demographics. read more

First of all let me say the doctor Dr Linda is a solid 10 I will continue to use her for my eye exams! She is caring professional and awesome!! After the exam I went back up front to purchase glasses and lenses. It was like high pressure car salesmanship. I told the young man that I wanted transitional lenses and did not need or want anti glare. He told me anti glare was incorporated in the lenses and he would quote me a price with it. The price he quoted was 979.95 for digital or 859.95 for premium. These prices included the cost for 250.00 for frames which meant the lenses were 759.99/609.95. Average cost for transitional is between 100.00 to 400.00: I called my last eye doctor office and they quoted me 350.00 for transitional lenses.I was being charged twice the amount. I told the young man way too much all he said was here is my card call me if you change your mind. Needless to say I will not be calling. You would think they would make affordable lenses available rather than high ball everyone I read more

Dr. Linda John-Finn and her team were wonderful, professional, and efficient. They made sure that their patients were at ease and explained each procedure clearly. read more

Excellent service, and Dr Linda is awesome. Very friendly staff and they took their time explaining the different options to me. read more

Visionworks - Frames I picked - Optometrists Near Me - Orlando, Florida

Linda John-Finn is the most educational, friendly and just all around great person and eye doctor. Staff is super nice and listens to the client to make sure everything is right for each patient. Love this place. 10/10 recommended!! read more

The doctor is absolutely fabulous and you should see her, however, the store is atrocious and you should walk out immediately after your appointment. The doctor saw me in a timely manner, was incredibly nice, and helped me face some of my fears I have when seeing an eye doctor. I will absolutely be back to see her. I will never interact with the staff in the store. When I left, they said they would have to contact me later to order my contacts, as they couldn't do it that day. This should have been my first red flag as I was the only person in the entire building and they had no other customers. They took my prescription and told me they would call. They called that afternoon but unfortunately I was busy and couldn't give my credit card information over the phone. I called them back maybe 2 weeks later as it was the most convenient time for me, and the service I received was laughable. I was put on hold for over 25 minutes total, 7 different times! The person helping me kept hiccuping into the phone, which I understand isn't controllable, but he could have said something other than "ooh, that one hurt!" after every hiccup. I thought I was on a prank show. They said they switched computers and lost my prescription. How do you lose a physical copy of my prescription that you took from me before I left after switching computers? They said they would call me back the next day as the doctors office was closed. Next day- no call. I called the day after around 10 or 11 am and the girl said she would take care of it and call me back. 6pm I called her and she said the doctors office was closed at 5pm and she would have to call me back the next day. Horrible service! I still haven't heard 3 days later. I called another Visionworks, explained my situation, and asked if THEY wanted my money. Their manager is handling my situation now. All I want is my contacts! read more

The staff at this location are always extremely friendly & helpful. Dr. John-Finn is really nice & does a fantastic job at explaining the photos of your eyes to help you understand your own health better. The office is very clean which is important with COVID. Overall, a great option to get yours checked! read more

Loved my experience with Dr. Linda John-Finn she was very kind and efficient made my vision exam very comfortable and easy. The staff was just as kind. read more

I like this Visionworks the stuff is very friendly and kind. I was glad that they were close to my home. The only thing they took away their walk-ins, and gone to appointment only. I think they should bring back walk-ins. My son and I love our new glasses . read more

I had the best experience here with the staff at Millenia Visionworks. Everyone smiled and made sure to greet me as soon as I walked in the door. The safety precautions they took also put me at ease as they were very thorough with taking temps, cleaning equipment etc.. Dr. John-Finn was so sweet and made sure that she was thorough and explained all test and exam results in detail so you leave fully understanding the health of your eyes. The receptionist and the gentleman who helped with eyeglass adjustments were also very friendly and accommodating. I honestly could not have asked for a better experience. I would highly recommend to anyone looking for an eye doctor and I will definitely be going back there for any eye care needs in the future. read more

This place is not affordable at all like they advertise by the time they are done with all the options and add on the price go from $78 to mor than $400 really false advertising read more

Theresa and the gentleman who manages are very polite and professional. Due to the storm in Texas my glasses took a little longer than anticipated but still came in before the two week promise date. Thank You! read more

Very helpful staff. Timely with appointment, no long waits. They didn't rush me when picking out my frames. Can't wait for my new glasses and sunglasses. read more

The doctor and her staff at this location are terrible. I waited for nearly an hour past my appointment time before being seen. Got only a cursory apology when I pressed the issue. It's a shame because the retail folks at this location seem great. read more

Lynda is extremely professional and goes above and beyond to provide the ultimate customer satisfaction. Lynda is very attentive, caring and patient. Lynda will spend as much time as she possibly can to make sure that I am happy with my eye glass frames and assist me in selecting the best lens for my eyes. I have dealt with Lynda every time I visit Visionworks and I make sure she is at the store prior to my visit. Lynda knows me by my first name and will do everything and anything she possibly can to be extremely courteous and friendly. Lynda is a pure pleasure to deal with and I recommend Lynda with the utmost confidence. I look forward to seeing and dealing with Lynda every time I visit Visionworks. read more

Feels so cheap in here. I have to buy here to get glasses through my insurance and I feel like I've stepped into romper room w the level of employee assistance and the selection. read more

Awesome selection and staff!! They were all very friendly and knowledgeable. I really appreciate the time they took to help me!

This group of people are amazing! My son and I walked in at 1145 without an appointment. I expected to wait for several hours after they offered to call me when closer to the exam time. The time flew by as my son and I caught up on stuff, read and had some lunch at a local eatery. During this time we also received excellent recommendations from Jose Miguel and his team. Before we knew it we were being examined by Dr John-Finn. She took her time with listening to concerns, explaining options and giving advice. All thhis kNowing we were walk ins and they were busy. I'm a nurse and know what a good-hearted clinician does when working against the clock. I'm telling you Ii she is an amazing human n being with serious skill with people! Thank you Dr. John Fiinn and team for a truly delightful experience. I'm coming back and recommend ending your store to anyone I know. BTW AdventHealth peeps our VSP plan is accepted with great benefits at Visionworks! read more

Waited about an hour and a half to be seen by the doctor on staff. It was extremely frustrating to have scheduled an appointment to have almost two hours of my day wasted sitting in this establishment. read more

I went to this place due to its location, got my exam, and it was not the correct prescription, i was getting worse and worse, this so called doctor is very dangerous, save your eyes, this people are NOT worth you loosing your sight, even if you tell then that the prescription does not fit you well after 2 times she says get used to it, BS my eyes have to get better not worse, To make a long story short, save your money, your time, your insurance coverage and the headaches having to go back to this place, See a real doctor get a legit eye exam your eyes and your sight are more important than this place. read more

Spent too much for my glasses here, but thought I would get great service. Broke my glasses, went by to have them swap my lenses for my sunglasses and they where rude and immediately told me I would have to leave, make an appointment and come back. I need my glasses!!! Left and went across the parking lot to Americas Best and they no questions helped me and did not charge me. WOW, I now have a new place for glasses, in fact they are making new sunglasses for me now!!! Never again will I show my face at Vision works - guess all they care about is getting that innicial glasses order and don't care about service and more orders. read more

Staff was super helpful. I called to ask if they accepted my health insurance and they did and even booked me an appointment for the same day. It's located across the street from the Millenia mall area where the Super Target plaza is, between David's Bridal and BJ's Warehouse. read more

Very friendly staff. Great selection of glasses and they usually run a good promotion. I had an eye exam with Dr. Salazar and she is awesome!! Highly recommend this place. read more

Go somewhere else. I have been working with them on contacts and glasses for a month. They have very few trial pair and everytime they have to get a trial pair it is 5-10 business days. Was going to get computer bifocals. They priced me 400+ with insurance. Went to target and got them for 157.00. Receptionist in the dr. office is very rude and acts like you are really bothering her. When dealing with contacts it may take a little bit to get them right and she is not patient at all. She even went so far as to ask me, what kind did I want her to order! Save your time and money and go somewhere else. If I hadn't already used my insurance benefit here, I would certainly go somewhere else for the contacts. read more

Excellent care from the doctor and exceptional customer service from Lynda whose advice and expertise are invaluable. I dealt with her for two years now and always appreciate her friendliness and advice on how to choose what frames fit me best as well as the correct lens for a better vision. Excellent service. Five stars ! read more

Let me start by saying that this particular Vision Works (on Millennia Blvd.) I was completely exasperated, b/c I had visited other vision stores that day w/ no help and bad customer service. I was expecting more of the same when I walked in, however, I was first greeted by Joanna and she was very friendly and warm and showed me frames that would be in my price range while she looked up my insurance and helped customer's that were there first. I was then approached by Natalia and she really dug in and help me try on several pairs. Then Mary came (my God send) her and the other two ladies really helped, they help me find a frame shape and style and right when I thought I had chosen a pair, I changed my mind, and Mary continued to help me find a pair that I absolutely love. They have made a permanent customer out of me and I will continue to tell everyone to go to them when they need glasses or contacts. read more