This is a tough one ... Been going there for 3.5 years & never had an issue with anything & I've bought 6 pair of eye wear there. The eye exam is very thorough my issue is not with exam or frames but with the anti glare coating that in my option is flat out defective . I give Jenny the local manager on how she handled my complaint to Corporate 5 stars but my last lenses a 1
I bought my last 2 pair almost a year ago with a warranty . No problem with the rx shades bought at the same time but I'm on my 3 rd set of lenses in one year & procrastinated on the last trip in for months until a stranger said " take those off ..how can you see ? " They looked like a cat mauled them .When I brought them in both times I was met with complete indifference by both store employees I dealt with . They didn't seem to care whether they were defective or not both citing my obvious neglect as the primary cause ....hmm I've never had an issue before or the sunglasses I bought at the same time & suffer a lot more abuse . Was not happy at all. So I followed up on their store survey with a 1 rating.
Jenny called me the same day & I do believe she did everything in her power to help me .She credited my last co pay, extended the warranty another yr & couldn't have been nicer. I was leaving for a 10 day trip the following day & the new lenses didn't quite fit right so she gave me a new pair of frames as well no questions. So ...
I think who ever TG optical was absorbed by is using an inferior glare coating . Thats the bottom line IMO it is what it is . Lucky I bought the insurance .I saw a really nice pair of frames when I was there I wanted to get but ... I'm still reluctant to buy lenses there again Let's see how these fare
I'm rough on everything but you shouldn't need 3 sets on lenses in a year .My dollar store readers fair a lot better . So exam frames & working with me again 5 stars The Lenses with anti glare ? Still a 1 until proven wrong. So ... I'll give them a 3 /4, ? ?
Like I said tough one read more