Extremely disappointing experience. I waited for over an hour expecting to receive care, only to be…read moretold that the doctors had already logged off and that they couldn't provide me with anything. What makes this even more frustrating is that I explained I am leaving the country tomorrow and needed assistance before my trip. The lack of communication and consideration for patients' time is unacceptable. If the doctors were unavailable, I should have been informed much sooner instead of being left waiting for over an hour. I wasted valuable time and still left without the help I needed. I would not recommend this place based on my experience.

My wife and I went to America's Best on Mallory over the past several years. Recently, I made an…read moreappointment online and was one of the earliest appointments. After doing some screening tests which took roughly 15-20 minutes, I sat and waited. Eventually, I was told that we were awaiting an online optometrist to become available. Apparently, I should have realized that I was scheduling a virtual appointment when I booked it online. I certainly didn't have that choice the last time I scheduled. I didn't want that choice either. Oh they have an optometrist there physically 2 days a week. I will say this, the front desk employees are wonderful! They are poorly backed up though by the company.

This place is absolutely terrible. I mean, the worst…read more First, they incorrectly diagnosed me with a hole in my retina. I went to a retina specialist and they said I 100% don't have a hole in my retina. Then when I went back to Cool Springs Eye care and told them they legitimately laughed at me as if it was obvious the specialist was wrong (who they recommended to me). Since then I've gotten it checked by multiple other Doctors and confirmed that there is no hole in my retina. Then they got my prescription wrong by nearly a whole point! When I told them that something felt off they acted bothered and told me there is nothing that they can do. Dr. Robin Brady in particular has the unique quality of being both incredibly arrogant and simultaneously laughably wrong about what he's talking about. I've never been to a worse eye doctor before, someone should seriously take his license away. Please steer clear and go to another doctor in town.

They cancelled my yearly check-up without notifying me. I drove 30 minutes to be told my…read moreappointment was cancelled and there was no way I could be seen. I would be more forgiving if the doctors or staff were pleasant, but alas they are not.

he staff was friendly and the office is beautiful, but the pricing experience was extremely…read moredisappointing. I felt the practice was predatory in how services and add ons were presented. Multiple items were recommended and added without clear, upfront disclosure of cost. I ended up spending more than five times what I normally spend for annual eye care. At no point was I clearly warned how expensive this visit was becoming or given a transparent comparison to standard pricing. If you go here, expect to pay significantly more than you ever have for routine eye care. The environment is polished, but you will pay a premium for it.

This place was amazing. The office is beautiful. They have state of the art equipment. Everyone…read morewas friendly from the beginning to the end. I felt very well taken care of, and I felt like everyone was eager to help. They were very thorough with the exam and even more helpful at the end picking out glasses.

Very professional. Detail-oriented. Great "chairside" manner. Exam pricing is very reasonable.read more

Great optometrist! Dr. McNeely is so nice. I have been going there for years. I never feel…read morepressured to buy anything after my exam.

Dr. Lisa Williams is a phenomenal eye doctor. She was able to see some residual tissue, or, a…read morecloudy capsule, in both my eyes. She referred me to my ophthalmologist and he was able to clear-up my eyes with a simple laser treatment. She will do a new eye exam after the treatment free-of-charge. The office is tiny, but the people are awesome.

As a retired healthcare provider myself, I was amazed at the incompetent scheduling procedure of…read moreSouthside Clinic. Primary and supplemental insurance information held with both Medicare and a large, independent company was provided. On the day prior to the appointment I was told that the Clinic was having difficulty assuring existence of the insurance, stating that I could pay out-of-pocket, or reschedule. Accuracy of my Information provided was validated along with the statement that 2026 deductibles had been met. This was obviously their error, but the coldness with which the associate interacted was quite offputting and led to my cancellation. Without knowing of the quality of the service, prospective consumers of it may be well served to consider the scheduling and financial focus.

We had a great experience! Carl D, He was very professional, efficient, and got us in and out in a…read moretimely manner. What really stood out was his attention to detail and customer service. We were dehydrated, and before we even had to ask, he kindly provided us with water. It's clear that he genuinely cares about his customers and goes above and beyond to make sure they are comfortable. I highly recommend his services and would definitely return in the future!

We have used this location twice and both experiences were incredible. I paid an extra $15.00 to…read moreget a photo of the back of my eyes to see if there are signs of diabetes or high blood pressure and I was clear. They looked normal. I also paid extra for anti glare protection on the lenses for my sunglasses and can say, it was well worth it! There was a huge selection of frames to choose from and it made me indecisive. After settling for three pairs of the cheaper frames I sat down to order. The total was going to be around 120 for all three pairs. The salesman was very patient. I ended up not getting the three I originally picked out and purchased two Coach frames instead. I used one frame for sunglasses and the other for regular glasses. They feel lovely on and came with coach eyeglass cases. I could not be happier with this purchase! I have never worn glasses so consistently. I absolutely love them. I paid 450.00 for everything and it was worth every penny. The glasses arrived in 6 days! The staff members and doctor were all very friendly and polite. We will go to this location for our optical needs in the future.

We love BEC. The eye doctors are very kind and super knowledgeable. Our family has gone here for…read moreseveral years. A few years back our daughter had a very serious situation with her eye and Dr. Boerman went out of her way to take care of her. So grateful for them! Highly recommend!

Sadly BEC just ain't the same anymore. No personal connections or conversations - just a quick eye…read moreexam and your out the door.

James is awesome! I have not met them in person because my husband picks up my contacts (lucky me…read more), but they are always is so kind and ensure that I have everything I need. Love this business. Been a patient for over 10 years. Always the best staff.

I recently started noticing my vision getting blurry when reading or looking at anything close, had…read moremy eyes checked out and was able to get into very stylish frames with progressive lenses that completely help sharpen up my near vision without hindering my distance vision. Thank you so much Dr. Sonsino and your entire office for such a great experience and outcome!