I find it fitting that this store has such high reviews, and others are lower. I have gone to a few…read moreArhaus locations, but ultimately purchased my furniture here. Where the others failed, the crew from the Freehold store picked up the slack and made sure we were taken care of throughout our process and ensured we will be customers for a long time. We furnished a beach house almost entirely from Arhaus. What we bought elsewhere was still inspired by their style. We mainly worked with Jeffrey, and to a lesser extent the manager David. They were both so helpful and easy to work with. No pressure, just professional assistance. They were pleasant in providing their advice but not condescending when our ideas clashed. They locked us in the best prices as sales came up and bundled our orders to keep delivery costs and inconveniences to a minimum. I should also say they kept in contact via email and phone even after hours if we had questions. Deliveries and post sales service were both amazing. The delivery crews took their shoes off each time they crossed the threshold of the house, even after I told them that was not necessary. One of our items was damaged. We did not notice it right away. Weeks later I sent a few picture to the store and 2 days later the concierge people called me with apologies to set up a replacement. No hassle, no questions, just customer service the way it should be. Just one family's experience but I enjoyed spending money here. I felt the quality of the furniture and the quality of the customer service were on a level relative to the cost.

Review is on customer service not on the furniture. furniture is great and have many options to mix…read moreand match. Service in the freehold is lacking , manager and staff are unhelpful and act disinterested. Never once offer Options on different styles on pieces. Perhaps my wife and I are young and don't fit their demographic. We Left the store with a $18k bill under 20 mins . 4 weeks no word / phone call or email from freehold on delivery date or update. We decided to go to the Hackensack location ... excellent ! , would recommend 1000% over the freehold location! We went in to ask a question and ended up with tons of options and information that we made an additional purchase of 16k. And changed my original purchase with different fabric , color etc

Mattress are no longer recommended. Ours failed within 1 year . Company is doing an exchange but…read morestill . After reviewing Yelp site see at least 1/3 of Customers disappointed in purchase from your company . You saying blah blah blah does not bode well For your furniture company . It does not resolve any issues . Your company closed many stores And it can't seem to find qualified staff. Employee I purchase bed thru Robert outright lied to me about TD bank process which is a crime itself (Robert ). Also Lied about length of Time For delivery . I recommend you get in writing what your told or better yet record transaction on phone secretly . Salesman lied about everything. Shame shame shame on you Robert and EA.

Although we didn't care for our customer decorator representative. She was very opinionated and…read morepushy. At times she was even insulting, like recommending that we repaint our rooms (that we just had painted) to match what she wanted us to buy. We found the experience at the store very informative and were able to put together what we wanted (while ignoring her). **But the true purpose of the review is to acknowledge the two wonderful men that delivered our furniture. I want to Thank THEM very much for the wonderful delivery service. We appreciated their hard work which they did with a smile as well as all the help they provide in ensure we were satisfied. They were two of the most polite and courteous individuals that I have met. The 5 Star Rating is due to the two of you. I apologize for not getting your names. I would of like to include them. Kudos to Ethan Allen for have fine people like you. Because of you, we would purchase there again. **

We are soooo pleased with our recent purchase of a couch,loveseat, and chair!!!…read more The quality of the furniture, the excellent customer service and the professional delivery team all made doing business with Rider Furniture the BEST experience!!! I would positively purchase furniture there again, thank you!

Delivery was seamless,Jonathan and Sebastian were terrific! Very respectful of my home and took…read moretime to make sure the sectional was placed exactly where we wanted it. We have purchased multiple pieces of furniture from Rider over the years and the quality can't be beat.

Value City Furniture Has very bad a quality. Inside the store (show room ) the furnitures looks ok…read morebut the quality is horrible and the one that they will ship to you it looks very bad . The delivery it takes for ever plus the delivery company ( DISPATCHTRACK ) is horrible company .

Friendly staff. Great selection. Great setup. Still pricey like bobs or ashleys furniture. With how…read moreexpensive things are nowadays, you see the name value city and expect more budget friendly pricing. Mostly every value city in Nj is this way. Their pit area is good too.

We are enjoying our new bedroom furniture, high quality, well made. We have used GMI for many years…read morenow, living room, tv room, dining room, & bedrooms. Sofas, end tables, lamps, desk, pictures, glass tables & rugs. Never a problem, entire staff very helpful & knowledgeable, it is a pleasure doing business there. Delivery of everything, perfect too, on time & never an issue. All furniture high end, & we are very satisfied, both with the staff & the products, we will never go elsewhere. Gary, the owner & Cheryl, the interior decorator, make everything so easy & enjoyable.

Contemporary furnishings and high quality furniture. Not cheap but quality with high style and…read morewell crafted. Friendly staff that know their stuff.

Purchased "Cube Modern Bedroom" Set. Modern and sleek looking. After about a month of owning side…read moreof mirror dressed started bubbling and getting warped and deformed. Reached out the seller twice - received no response.

Bought very expensive bedroom furniture-VERONA Collection-solid wood - shiny white. It only comes…read morein one color. After a few months one of the paint on one of the dressers we bought (about $1,000 each) turned a different shade of white that obviously doesn't match the rest of the set (chest, nightstands, other dresser). We contacted J&M about it since they are the suppliers of their furniture to various dealers. They told us to go to the company we bought it from. But we had already tried that and were told by AFA Furniture to contact J& M directly since they said AFA only sells J&M Furniture and are not responsible for manufacturing defects. WHAT A JOKE -neither company would stand behind a $1,000 dresser-now everybody that sees the furniture in our bedroom comment that the two dresser colors don't match.

Keyur was amazing. The amount of time he spent explaining what possible went wrong and how to get…read morethe best outcome was above and beyond what I expected. I recently ordered a Pillowsac Jr online and never got my cover. I was really confused with how online support was handling it AND they were telling me there was no way I could get. Not knowing where else to turn I went into the Menlo Park store. Even though he couldn't change my order I left the store with many options on how to get the cover I wanted without spending any extra money. Lesson learned, go to the store and don't order online.

Ask for Cristina! I've been working with her for a few months now as we were waiting for our new…read moreconstruction to complete. Cristina's product knowledge is everything you would hope for. She has consistently followed up to make me aware of upcoming sales and opportune times to purchase, but never once in a pushy salesmen kind of way, always more just for my benefit. I'm excited to say we finally made our purchase and are very excited for our new lovesac. Thank you for all your help!

SCAMMERS WORK HERE! My wife and I ordered a bedroom set on 01/09/22 and we're promised 2 to 3 weeks…read moredelivery because "everything is in stock". 3 weeks go by and we get a phone call from Stella letting us know there's a delay and we would receive our furniture on 02/10/22 and will get a calling with a time. No one ever called, its 02/25/22 we are still without furniture in the proccess of trying to get a full refund. They tried to rip us off for $110 but got away with 10. My total was 2798.91 they charged 2808.91 "accidentally" they were trying to be slick and did 2 different transactions. 1. They give you their terms and conditions after you sign(invoice says 35% restocking fee, website 25%) 2. Manager is only there 2 days a week, Saturday and Sunday and he's the only one that has control to "help". So no one ever returns your calls 3. Do NOT pay cash no matter how much discounts they offer! If you do not take this review seriously 4. Do NOT buy their insurance 5. Read their reviews on Google.

We bought furniture from this business . Not even 2 days after delivery under the bed broke…read more Reached out, was told to send pictures and never heard back. Called multiple times no response.Horrible experience, don't waste your time going here