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    Lovesac

    4.6 (13 reviews)
    Closed 10:00 am - 8:00 pm

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    Ask the Community - Lovesac

    Review Highlights - Lovesac

    Jay and Sven followed up with me via email and let me know about new sales, as I requested.

    Mentioned in 4 reviews

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    Schwartz Design Showroom

    Schwartz Design Showroom

    (1 review)

    Purchased a Vanguard Furniture American Bungalow Collection sectional with hideaway mattress (not…read morecheap) about 5 years ago. Never really opened it to use mattress but 1 time in 5 years. However we sit on the sofa maybe 4 nites a week for an hour or 2. There is noise is coming from the canvas type material/webbing, whatever you call it, wrapped around the metal rail, not the mattress. The burlap, whatever you call it is the item making the noise, not the mattress. Video/audio link to describe: https://www.dropbox.com/s/p51stwqdic56os7/IMG_0811.MOV?dl=0 So wanting to get a direction of resolution from the "mother ship" (after all, other that just taking orders as a salesperson/showroom, one might think there might be someone with a level of technical experience to assist in a resolution). I was told that my concern would be handed to "Jill", and I have yet to hear from "Jill". Nothing, no call, no followup, zippo. I wound up contacting the manufacturer and they suggested using baby powder on the fabric. The point I'm making here is who would ever want to do business wit a company that does not have the professional courtesy to followup a clients concern? It' well over a week, no call, no nothing. Therefore, given their poor customer service and attitude of Jill, I'd give this business a big fat ZERO and suggestion that maybe you find a more caring, concerned and willing to assist the customer company. these people fail miserably, on the verge of plain suck. Highly advise to seek alternate suppliers. Summary----Jill Fail

    Worldwide Wholesale Floor Coverings

    Worldwide Wholesale Floor Coverings

    (99 reviews)

    $$

    Purchased laminate flooring for our basement in January for installation in two weeks…read more Unfortunately it took until March before product was in and they could install. The installers did a very careful and neat job, but our entire basement was covered in sawdust from their work. OK. cleaned up and noticed a small area of cracked flooring so WW scheduled a service visit promptly. I had an unopened box of extra flooring that I wanted to return, but the store convinced me to hold it until the installers determined if they needed it. Then COVID-19 struck and the visit was cancelled. It wasn't until May that the installers could return. They fixed the problem professionally and quickly and I was very happy with their work and attention to detail. The stores were closed and I couldn't return my extra box, but I was assured on the phone by the store that it would be returnable when the Fairfield, NJ warehouse reopened. Fast forward to today. Emailed with Alex, the Fairfield manager. He informed me, to my surprise, that the flooring we purchased was non-returnable because it was discontinued in FEBRUARY. BEFORE it was even installed. This is the first I found out about this. I'm happy with the floor, it's very nice. I'm happy with the sales process, it was very helpful and easy. I'm happy with the installation, very professional (except for the dust). I'm unhappy with their taking 2 months to locate the product while I waited patiently (which I was told was backordered). Now I discover it was actually discontinued before it was installed, and I WASN'T informed. Alex has offered a $50 store credit for the box he won't accept for return, and I appreciate that. But I'm very annoyed WW installed discontinued product without informing me.

    Purchased flooring for most of our home through Costco, who used Worldwide Flooring. At the time…read moreof sale, salesman seemed wonderful. However, he has lied and tried to cheat us out of more money ever since. When the job was done I spoke to both Tony, the salesman, and the off-site supervisor for Worldwide stating that I was not happy with white molding because it does not match. I had tried to tell the installer as soon as he started, but he did not understand or speak English. This had been a problem for the 2 days he and his partner were working. Tony said he would "see what he could do" to get the matching molding and have it replaced. The supervisor had just said it would take time to get it and then come back. The next thing I heard from Tony was that Worldwide Flooring wanted an extra $750 for the installation because there was more labor than anticipated. Well, they finished the job earlier than originally scheduled and we had done everything we were told we needed to do in preparation. Tony had done a thorough walk through and seen how much furniture was involved. We said we were not paying over and above what we had contracted for, and paid in full before the job was completed, as they required. I never heard back about the molding, so After a month I called Tony (I had given him time to get it since the supervisor said it could take time). He said if I wanted to molding, or the current one painted, I would have to pay for it since I "refused" to pay the extra $750. Tony told to me to go ahead and contact Costco, I could tell my side of the story and he would tell his. He had a real attitude about him. I called the liaison, and wrote a letter, giving very explicit details about the 2 days and everything that had transpired. In response, Tony told the liaison that there was extra labor, and later lied and said they sent extra help and that was why they got done early. Well, this extra help was invisible to both my husband and myself, who were both home the entire time. He also lied and said my cabinets are white, which you can clearly see in the photo that they are not. It has now been 10 days since my initial contact, and still nothing but sorry about that from anybody. I have done may projects through Costco, and never had an issue that was not quickly and easily resolved.

    Lovesac - furniture - Updated May 2026

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