The service was good, the people are professional, the credit process was simple and the delivery…read morepeople were okay. The problem I have is with the quality of the furniture after it's in my home. Instead of purchasing two simple recliners for my man cave, I purchased the two seat electric recliners pictured here. Poor decision on my part. The electronics in the chair work sometimes. The massage on one chair never works. One charging station works, the other does not. But the biggest problem is after an hour of sitting the chairs are hard and uncomfortable. Like I said it's partly my fault,but that doesn't negate the fact that the ensemble is just bad. It doesn't work and it's uncomfortable. After 3 months of ownership I feel my $3600 purchase is a flop. The value is bas bad as the quality.

Ashley products are junk! We bought a recliner and 32 days after purchasing, the recliner it no…read morelonger worked. We contacted customer service numerous times and spoke with representatives in the Philippines. Their scripted lip service is just that. I was promised call backs numerous times and was never called back. I finaly got a repair service time if 5:30-8:30 PM. Was the repair person able to fix it? Nope. Now we have to wait for the part to come in and my husband was instructed on how to repair it himself. I would never buy anything from them again.

This review is long overdue, but what I experienced with Mueller's Furniture--the owner,…read moremanagement, and sales associates--was unacceptable, unprofessional, and manipulative in their effort to make a sale. My experience began while working with Kimberly. We met in person at least three times over several weeks while I was shopping for a dining table. During each visit I clearly explained that I needed a table that could seat 10 people. I planned to purchase 8 matching chairs and use 2 additional chairs I already owned when we had larger family gatherings. When we finalized the purchase, I spent $9,584.07 on the table and chairs. When the table was delivered, we had not yet hosted a large gathering, so we had not used the butterfly leaf extension. During our first large family gathering, we installed the butterfly leaf to expand the table and quickly discovered the table could not even fit the 8 chairs purchased with it, let alone the additional two chairs we intended to use. In fact, the table they sold me realistically only fits 6 chairs, which means it never could have met the requirement I clearly communicated multiple times that I needed seating for 10 people. After the event, I went back to Mueller's and spoke with a manager. They sent a technician to my home to see if the table legs could be widened to allow the chairs to fit. When the technician arrived, he did not even know why he had been sent. After I explained the situation, he immediately said it would not be possible to widen the table legs and did not even need to inspect the table to confirm that. At that point, it felt like management was simply trying to dismiss the issue rather than address the problem they created. After waiting several weeks without any follow-up from the company, I returned to Mueller's again and spoke with Viviana Mueller. She contacted the table manufacturer, Hermes, and told me the only option would be to replace the tabletop for an additional $2,000, while reusing the original legs. She also said we could keep the old tabletop. When I asked what I should do with it, she casually said I could "just throw it away." Considering how expensive the table was, that response was both shocking and wasteful. As we reviewed the dimensions of the replacement tabletop, I quickly realized it still would not seat 10 people. At that point it became clear that they were trying to sell me yet another product that would not meet the needs I clearly communicated from the beginning. Instead of acknowledging the mistake, they were attempting to make another sale. I later wrote a letter to CEO Mark Mueller explaining my experience. He called me and stated that their company policy says returns or refunds after delivery are "at the discretion of management." He then told me that his decision was not to work with me, provide a refund, or offer any credit. Throughout this entire process I felt dismissed and ignored after the sale was completed, despite the fact that the issue resulted from their salesperson selling me a table that did not meet the requirements I repeatedly communicated. Based on my experience, this felt very similar to a bait-and-switch style sales tactic. Mueller's often highlights their history and their roots with "Honest John" Mueller and their commitment to community values. Unfortunately, my experience reflected the opposite. Once the sale was made, there was no accountability or effort to correct the situation. Based on my experience, I would strongly encourage others to carefully consider shopping elsewhere when purchasing furniture.

This is the place to purchase exceptional furniture made from real hardwood & excellent craftsman…read morein Amish Country areas around the Midwest. We just purchased a TV stand last year with cabinets & now a walnut top kitchen table & sideboard or hutch too.

Overstock says that I received a dark blue and beige rug and will take no accountability for the…read morepoor description. They expect me to pay the $66 to return it. I filed a BBB complaint and even there they say that I got the dark blue and beige rug. Dishonest company in my opinion.

I've had three great experiences with Overstock! We've purchased two sets of couches and a rocking…read morechair and love it all. Customer Service was great - helpful but not pushy and movers were available to help us load the car immediately. You really can't beat the pricing at this business and we plan on heading back soon to upgrade our bedroom furniture. Check them out!

Bought a very expensive mattress from here and got it home, a week later pulled on the mattress…read morelining it up and as I was pulling the mattress the whole side ripped. They never replaced it!!! This means that they sold me a old mattress. I will never ever shop here again.

We love this place! Great customer service and the selection worked for us. We purchased a…read moresectional and a mattress on easy 90 day same as cash. Everything went like clock work, easy peasy. You should check them out. We will be buying more soon!

Take your business and $$ elsewhere! We Purchased two sofas…read moreand a recliner in December 2023, and was told our furniture would deliver in 4-6 weeks later. It is May 12, 2024 and no furniture. Called the store manager (who is also our sales rep), and she blamed everything on production. Doesn't have a clue when our furniture will deliver. She had the audacity to tell us her production team doesn't tell the stores anything. They just deliver when they deliver. I asked for their phone number and she doesn't have one. She can only email them. This same store manager didn't have a hard time following up with us every 10 min for three hours when we were in their store. This store manager didn't have a problem taking our $2700 cash down. But, now...she has no answers. We started calling after not hearing from the store in 7 weeks. It took 6 phone calls and 2.5 weeks to get a call return. And, we were promised we would get our furniture the end of April. We are two weeks into May 2024 and no phone calls, no follow-up, no furniture. Covid can no longer be blamed for these delays. This is customer service at its worst. I would love to take a class action law suit against Lazy Boy. If I cancel my order I am out $2700. It would be better to buy your furniture from a yard sale, at least you would have it in your possession! Buyer BEWARE!

Ordered a custom couch and 2 recliners. We went in close to their closing time without realizing…read moreit. The employees were friendly, didn't try to rush us out, and helped me with the design and material choices. There was a wait to get the furniture because we chose leather, but the designer was up front about the timeline and what to expect. We received exactly what we requested. The furniture is great quality and beautiful.

Just about everything you need for your home or patio area and then some. Large selection of home…read moregoods available at a reasonable price

This was my first visit to this store and I thought it was a little bit chaotic. I was expecting…read moredeeper discounts as well. I was looking for two Christmas trees for the porch pots on my front porch and didn't find anything suitable in the price range that I needed. I was also looking for book ends and didn't find anything that that I liked. The book ends that I did find were very lightweight and would not hold up the books that I needed it to hold. I was able to snag a small fountain in the garden section at half price. I thought I might find a good deal on outdoor furniture too, but the prices were very high. All of their garland selections were very artificial, there are better quality selections at Hobby Lobby.

A local hidden gem. This location always has great items, it is not overwhelming. The people who…read morework here are very kind, generous and always willing to help carry in items. This store goes above and beyond for people!

I happened into this treasure of a thrift store. Sort of boutique ish!…read more I Loved looking at everything little thing. Nice stuff, no junk!

My husband and I have purchased several things from B's Home Gallery. It's such fun to explore the…read morewide-ranging selection of furniture styles and accent pieces. We especially enjoy the way the store is arranged and decorated. It feels big as well as cozy depending on which path we choose to walk through with the beautifully displayed vignettes and cubbyholes all decorated with pieces for purchase. One of the things that keeps us coming back is to see what fun pieces you've added. Your advice and creativity with mixing old with new; traditional, transitional, contemporary and eclectic pieces helps us add sophistication, fun and function in our home. We'll be back in soon! Carolyn & Mike (Real Customers)

From the owner: B's Home Gallery offers furniture, decor, gifts, and interior design consulting services to the…read moreLake Saint Louis, MO area.

I'm not going to go crazy ranting I'm just going to say that if you wish to purchase furniture do…read morenot buy from Slumberland unless A) you are cool with paying the prices listed on their website that they will use in the store but claim as a sale price and B) are going to pay full outright for the furniture. The quality of my furniture is great, delivery was awesome. But I paid online price for my sectional and my financing through Slumberland is being handled by Tower Loan a completely unprofessional loan company I wouldn't trust a dime to. Assuming any of the information I did find was accurate the loan company is not BBB accredited, and does have some complaints filed against it depending on which office you have to work with. The loan company does not do monthly statements, all you will ever get from them is 1 phone call and 1 piece of paper they refer to as a "welcome packet" that just looks like a barebones invoice. So here's hoping in the 30 odd months you have to pay off the furniture you never lose that paper or misplace the phone number you got from that 1 call cause you'll never hear from them again. Update: I was contacted by the store owner and offered another financing option after voicing my disapproval of Tower Loan here. Had I not already made other arrangements I would have taken this offer which would have cleared up my issues with Tower Loan. Thus I would suggest if you buy furniture on credit with Slumberland make sure they aren't using this company to finance your purchase. I was also contacted by the branch manager of Tower Loan and while some of my concerns stemmed from an initial miscommunication (the piece of paper I received was not the "welcome packet" I was told about, apparently that's sent out later from another location so it arrives after the invoice I received) the rest of them are just business as usual for the company. There's no way to receive any monthly information about your account without requesting it either via phone call or via the memo note on your check (if you pay by check). There's no direct access to your account online or through an automated system (that I've been made aware of) so that you can check on your balance or if a payment posted. There is an online system for making a payment, but that appears to be all that it is for, the last time I tried to use it they still didn't have my account information. If you are a wonderfully organized person who can stay on top of all your monthly bills then I'm sure all of this won't be an issue for you. It is definitely an issue for me. In the future I would happily purchase from Slumberland again, if I can afford to pay the full cost up front as my big issues are all with the loan company that was used and not any of my interactions with Slumberland directly. Final Update: This has been a long time coming, but this is the wrap up of my situation with Slumberland. I was contacted by the owner of Slumberland who explained to me the issues they had during the sale and that my experience was not the norm. It is their policy and practice to explain the various types of financing and allow you to choose the one you want, not just sign you up for one as I experienced. He was very attentive to my feedback, called his managerial contact with Tower Loan to express my issues with how I was engaged by my local branch. Also offered to help me switch my loan over to their other financing company but I had already made other arrangements. What I really wanted was for someone to hear my complaint to avoid others having the same experience I did in the future. Given the circumstances I feel Slumberland did everything they could to handle my initial dissatisfaction and would happily shop with them again.

The three other experiences I had were good, that's why I returned. Should have cancelled the order…read morewhen immediately after paying was told my items would take twice as long as what was mentioned on the sales floor. Then 2 weeks after that date they text to set up delivery....a month out, but okay because I need it delivered....to finding out the day before delivery its a 'porch' delivery and they drop it at the door......uh okay, no one told me that when delivery was offered. Now I have 3 heavy items sitting outside with no way to move them in...