This review is long overdue, but what I experienced with Mueller's Furniture--the owner,…read moremanagement, and sales associates--was unacceptable, unprofessional, and manipulative in their effort to make a sale. My experience began while working with Kimberly. We met in person at least three times over several weeks while I was shopping for a dining table. During each visit I clearly explained that I needed a table that could seat 10 people. I planned to purchase 8 matching chairs and use 2 additional chairs I already owned when we had larger family gatherings. When we finalized the purchase, I spent $9,584.07 on the table and chairs. When the table was delivered, we had not yet hosted a large gathering, so we had not used the butterfly leaf extension. During our first large family gathering, we installed the butterfly leaf to expand the table and quickly discovered the table could not even fit the 8 chairs purchased with it, let alone the additional two chairs we intended to use. In fact, the table they sold me realistically only fits 6 chairs, which means it never could have met the requirement I clearly communicated multiple times that I needed seating for 10 people. After the event, I went back to Mueller's and spoke with a manager. They sent a technician to my home to see if the table legs could be widened to allow the chairs to fit. When the technician arrived, he did not even know why he had been sent. After I explained the situation, he immediately said it would not be possible to widen the table legs and did not even need to inspect the table to confirm that. At that point, it felt like management was simply trying to dismiss the issue rather than address the problem they created. After waiting several weeks without any follow-up from the company, I returned to Mueller's again and spoke with Viviana Mueller. She contacted the table manufacturer, Hermes, and told me the only option would be to replace the tabletop for an additional $2,000, while reusing the original legs. She also said we could keep the old tabletop. When I asked what I should do with it, she casually said I could "just throw it away." Considering how expensive the table was, that response was both shocking and wasteful. As we reviewed the dimensions of the replacement tabletop, I quickly realized it still would not seat 10 people. At that point it became clear that they were trying to sell me yet another product that would not meet the needs I clearly communicated from the beginning. Instead of acknowledging the mistake, they were attempting to make another sale. I later wrote a letter to CEO Mark Mueller explaining my experience. He called me and stated that their company policy says returns or refunds after delivery are "at the discretion of management." He then told me that his decision was not to work with me, provide a refund, or offer any credit. Throughout this entire process I felt dismissed and ignored after the sale was completed, despite the fact that the issue resulted from their salesperson selling me a table that did not meet the requirements I repeatedly communicated. Based on my experience, this felt very similar to a bait-and-switch style sales tactic. Mueller's often highlights their history and their roots with "Honest John" Mueller and their commitment to community values. Unfortunately, my experience reflected the opposite. Once the sale was made, there was no accountability or effort to correct the situation. Based on my experience, I would strongly encourage others to carefully consider shopping elsewhere when purchasing furniture.

This is the place to purchase exceptional furniture made from real hardwood & excellent craftsman…read morein Amish Country areas around the Midwest. We just purchased a TV stand last year with cabinets & now a walnut top kitchen table & sideboard or hutch too.

Bought a very expensive mattress from here and got it home, a week later pulled on the mattress…read morelining it up and as I was pulling the mattress the whole side ripped. They never replaced it!!! This means that they sold me a old mattress. I will never ever shop here again.

We love this place! Great customer service and the selection worked for us. We purchased a…read moresectional and a mattress on easy 90 day same as cash. Everything went like clock work, easy peasy. You should check them out. We will be buying more soon!

I had never been here before and it's a great store! I was looking for a desk and I just wasn't…read morecrazy about their office selection but the salesperson was friendly and helpful. The desks were a little too minimal for me. I'll be back for some of the leather upholstery!

They responded to my prior review here and ordered a new chair which looks great and I really…read moreappreciate the help to resolve. I wh given 5 stars if the chair had no issues at first. The current manager is great- I'm sorry I didn't get her name. Thank You very much!

I'm not going to go crazy ranting I'm just going to say that if you wish to purchase furniture do…read morenot buy from Slumberland unless A) you are cool with paying the prices listed on their website that they will use in the store but claim as a sale price and B) are going to pay full outright for the furniture. The quality of my furniture is great, delivery was awesome. But I paid online price for my sectional and my financing through Slumberland is being handled by Tower Loan a completely unprofessional loan company I wouldn't trust a dime to. Assuming any of the information I did find was accurate the loan company is not BBB accredited, and does have some complaints filed against it depending on which office you have to work with. The loan company does not do monthly statements, all you will ever get from them is 1 phone call and 1 piece of paper they refer to as a "welcome packet" that just looks like a barebones invoice. So here's hoping in the 30 odd months you have to pay off the furniture you never lose that paper or misplace the phone number you got from that 1 call cause you'll never hear from them again. Update: I was contacted by the store owner and offered another financing option after voicing my disapproval of Tower Loan here. Had I not already made other arrangements I would have taken this offer which would have cleared up my issues with Tower Loan. Thus I would suggest if you buy furniture on credit with Slumberland make sure they aren't using this company to finance your purchase. I was also contacted by the branch manager of Tower Loan and while some of my concerns stemmed from an initial miscommunication (the piece of paper I received was not the "welcome packet" I was told about, apparently that's sent out later from another location so it arrives after the invoice I received) the rest of them are just business as usual for the company. There's no way to receive any monthly information about your account without requesting it either via phone call or via the memo note on your check (if you pay by check). There's no direct access to your account online or through an automated system (that I've been made aware of) so that you can check on your balance or if a payment posted. There is an online system for making a payment, but that appears to be all that it is for, the last time I tried to use it they still didn't have my account information. If you are a wonderfully organized person who can stay on top of all your monthly bills then I'm sure all of this won't be an issue for you. It is definitely an issue for me. In the future I would happily purchase from Slumberland again, if I can afford to pay the full cost up front as my big issues are all with the loan company that was used and not any of my interactions with Slumberland directly. Final Update: This has been a long time coming, but this is the wrap up of my situation with Slumberland. I was contacted by the owner of Slumberland who explained to me the issues they had during the sale and that my experience was not the norm. It is their policy and practice to explain the various types of financing and allow you to choose the one you want, not just sign you up for one as I experienced. He was very attentive to my feedback, called his managerial contact with Tower Loan to express my issues with how I was engaged by my local branch. Also offered to help me switch my loan over to their other financing company but I had already made other arrangements. What I really wanted was for someone to hear my complaint to avoid others having the same experience I did in the future. Given the circumstances I feel Slumberland did everything they could to handle my initial dissatisfaction and would happily shop with them again.

The three other experiences I had were good, that's why I returned. Should have cancelled the order…read morewhen immediately after paying was told my items would take twice as long as what was mentioned on the sales floor. Then 2 weeks after that date they text to set up delivery....a month out, but okay because I need it delivered....to finding out the day before delivery its a 'porch' delivery and they drop it at the door......uh okay, no one told me that when delivery was offered. Now I have 3 heavy items sitting outside with no way to move them in...

We had a great experience with Dustin! After months of looking online, we finally wanted to go…read morein-person to furniture stores and we liked what we saw here! We were needing a pull-out sofa for one of the rooms and didnt want anything too large. He showed us a feel options, and we settled on a leather sofa. They are certainly busy and he had to step away a few times to finish paperwork with his other customers but we weren't in a rush and didn't mind. Our sofa was delivered a few days later, delivery was seamless. The doorframe to the room it was being placed in was causing it to not fit, but they removed it and quickly put it back in. Pretty good service - if they had more stock options for sofa beds to look at, I would have preferred it BUT I am happy with our choice!

Just moved to the area needed a few fresh items. Large parking lot and a BIG sign so you could not…read moremiss this store. No steps getting in, and the store was well lit. Lots of signage outing pickup or delivery options. We went to the love seat, and chair area where we met Rick. He was working with another couple and spoke to us briefly. My husband I trailed off and looked at a few options. After a while Rick found us. He thought we left but we were just checking out options. We ended up on a bedroom set, chair and work station. He wore up the paperwork on the tablet and we opted to get their credit card. We did have to pay a portion because it exceeded the credit line but we were fine with that. We also opted for the warranty coverage in case of damages. Delivery was schedule for the following Saturday a week away. Overall a great experience. Did not feel pressured to buy at all. Everything cost under $3K.

DO NOT BUY FURNITURE FROM THIS PLACE! They sent me an exchange that had already been damaged and…read morethey covered it up!!!!! Now I am stuck with it!!! I'm so angry!!!! Check out pictures below after a year. Glue is popping out of the side. You can tell from the back it had been damaged and glued! RUN AS FAST AS YOU CAN!

We found chairs we liked when we stopped in to look around. When we called back To order our chairs…read moreit took several days for the salesman to place the order. We agreed to pick up the chairs rather than pay $100 to have them delivered. What a surprise to find out we had to assemble the chairs with the worst instructions I have ever seen. He had neglected to tell us the $100 included putting the chairs together. I would have paid. After a frustrating we figured it out. On our last chair we found we had two of the same legs. Now we have to wait three more weeks to get the right leg. Horrible experience. I would not recommend Havertys.

This is the cutest little second-hand store with an amazing mission! All proceeds benefit Mary…read moreQueen of Angels, a nonprofit pregnancy care center offering assistance to pregnant Mom's, Dad's and their children up to 2 or 2 1/2 years old. I was dropping off some donations and couldn't help myself and left with a beautiful wooden stove cover that can also be used as a giant charcuterie board in my opinion, a cast-iron cross, an outdoor candle lantern and a fruit bowl. Great finds! I was really impressed with the high quality of the furniture that has been donated & for sale at really reasonable prices. I'm afraid if I had a truck I would've left with much more! Haha! The shop accepts donations of light furniture, decorative household items and collectibles. A much better option to donate your gently used home decor, collectibles and light furniture because you know EXACTLY where the funds are going from the sale of your donated and purchased items. The store is super clean & the volunteers working the store are the sweetest! Tax receipts are given for donations and purchases upon request.

Awesome used goods and all to a good cause! I purchased a floor lamp for $30. They have items…read moreincluding clothing, housewares, home decor, furniture, etc. Nice ladies that volunteer here are helpful as well Check it out!!

This place does not know the meaning of customer service. They are rude and totally unfit to be in…read morebusiness

I love this store! So many quality items to shop. The lady running the store is also very kind. She…read moremade it a point to talk to my mom and me. Super friendly. Highly recommend!

It's a pretty good antique mall! It's not huge for an antique mall. I like that because the…read moreexperience wasn't overwhelming. The prices and selection was good. Perhaps the booths are stocked by different vendors than those who stock much of St. Louis County. I did not make any purchases, but I thought about a few things, and I plan to stop by again.

Amazing antique mall with so many new and old items! I was…read moreon the hunt for some older records and this place had 6 different booths with some options! I was really impressed with how many booths they had and all the different types of things that people were selling! There was furniture, kitchen items, clothes, collectors items, movies, books, tons of home decor, you name it - it was there!