I booked an online photo session for a head shot. I didn't expect much being JCPenney. Yet, JCPenney's managed to make it a horrible experience. I already have anxiety getting my pics taken. I got less than expected and overcharged. The person running the counter at the photo desk was not rude but looks like she hated her job. I understand. However, JCPenney's chooses to keep someone in the photo department who obviously doesn't care about her job or the product she produces.
Again, I get it it's not the most glamorous job. Yet, people still come to work they are being paid for and at least try. I contacted someone at JCPenney and they offered a reshoot. All I really wanted was for the pics to be retouched without any further costs. Why? Because when booked the appointment I was told they would prompt me so they could get the best photo. She told me to turn my head twice so she could get two pics done quickly. When I looked at the finished product in a dark area of the shop they looked ok. However when I was able to see them on my phone I noticed somethings that could have been fixed if she just took a minute or two to do her job. I spent money to get makeup done and didn't have anymore time to spare for better pics (I needed them for a specific reason...time constraints.)
I will also mention that outfit changes are advertised however the only privacy I was offered was blocking an open door with an advertising sign. No actual door to provide privacy. She helped me get the "door" in place once. I had to move the door each time I dressed.
I contacted JCPenney about getting a refund for the pics or at least to fix them. They offered a photo reshoot. Why? I doubt the only employee on duty found a will to care in less than a week. I would have had to pay for someone to do my makeup again. This is why JCPenney's looks like a ghost town. You won't even fix your mistakes or offer a refund for bad customer service. I didn't expect to lose money and be embarrassed. Thanks for nothing. read more