This is the WORST Target store ever. This store customer service is less than ZERO. I came into the store on 04/13/19 to purchase a few items including a $100 Kristin Ess blow dryer and when I got up the the cash register after waiting in line for 20 minutes. Target's card reader would not work even after multiple attempts. The cashier says, store policy says we can hold your items for up to 24 hours at returns/customer service desk and you can pick them up tomorrow before the store closes. I left the store at 8:50 pm. I came back the following evening at 8:50 pm evening and asked for my hold items thinking this should be quick. WRONG. At the returns/customer service, I told Yaresly my situation and she asked for my name and went to look for my hold items. She came back and said they had already been put back. When I asked, "Why, the store isn't closed yet?", she now claimed Target never holds customers items for 24 hours and I was misinformed by the Cashier (then why did she go look for them?). She then told me that the I had two minutes to get my stuff before the store closed.
As I rushed to get the items as Elisia walked by my son and said, "The store is closing you must leave" and he asked for a Manager. She told him she was a store Manager. I told her what happened last night and tonight and she wanted to know if I could point out the cashier. I said, "Yes, I am so pissed right now for being lied to last night I would gladly do that." She then called Crystal over and I explained why I was upset. Crystal a supposed Manager told my son and I that we needed to leave because this is a Family store and we were being too loud. Of course I am being loud, I was lied to last night and now I'm asked to leave because I am being inconvenient for them tonight. Elisia told me, "You walk in at 8:59 pm (not true) and expect to be helped but you came in when were closed. (If your closed how could I get in?) You need to leave because the store is closed. You cursed at me so you need to leave. We do not need to help you and I am calling someone from Lost Prevention to escort you out the store." I responded, "I asked repeatedly for the corporate contact information which Crystal after all her searching cannot give me. When you produce the corporate telephone number, the store manager name and telephone number I will leave. Not once has any of you "managers" apologized to me for being misinformed last night or allowed me to get the items I shopped for the night before. Your response is we do not have a 24 hold for customers so LEAVE OUR STORE. Just then, Yaresly picks up the store mic and announces "Customers please bring all your purchases to front of the store because the store is now closing." My son responds, "So this whole time my mom could have just gotten her items and went to the cash register but instead she got caught in this "Target Manager Nightmare"." Assistant Manager Barbie says to me, "I wished you had come to me sooner I would have helped you but now I can't. You have to leave the store." She then hands me the corporate number and names of the people I've dealt with tonight on the two pieces of paper. I ask her if her name is on the paper. She says "NO." I asked her to add it to the list and she says, "NO, but you can add it". It was their paper and their pen but she won't add her name to the list? I am a business major and this has been a "Comedy of Errors" from the beginning to end. Store manager Isabel Cortez just what are you training your managers in customer service relations? I have never been so badly treated at a Target store. I recorded my experience at this store so it is not just me making up a story I have proof that the "Managers" at this store need serious retraining in customer relationship management.
My advise is to avoid this store at all costs. There are better Target stores where the customer is not "always right" but valuable commodity to the health of a prosperous store. To name a few, Target in the Cerritos Promenade and Target in the Lakewood Mall where customer service is not a forgotten art. read more