I rarely leave reviews like this, but after the way my purchase was handled, I feel like other…read morecustomers need to know exactly what my experience was before spending their money here.
I purchased a vanity from this store for over $1,000, and with delivery my total was approximately $1,200-$1,300. I originally saw the vanity on their showroom floor and specifically asked the salesperson about purchasing one. I was assured that I would NOT be receiving the floor model and that my vanity would be BRAND NEW IN THE BOX.
That turned out not to be true.
When my vanity was delivered and assembled, I initially trusted that I had received what I paid for. After the delivery team left, I inspected it more closely and noticed scratches as well as debris inside the drawers. At that point, I became suspicious that I had been given a used/display item.
Since this store is close to my home, I went back to the showroom. Sure enough, the exact vanity I had originally seen on display was GONE.
They had delivered me the SHOWROOM MODEL after specifically assuring me that I was purchasing a brand-new vanity in the box.
For a purchase costing this much money, that alone was completely unacceptable to me.
I contacted the salesperson, sent photos, and was eventually told they would replace it with the brand-new vanity I should have received FROM THE BEGINNING.
Unfortunately, getting their mistake corrected turned into another ordeal.
My replacement delivery was repeatedly delayed and rescheduled. I rearranged my own schedule based on delivery dates and time windows THEY provided, only to have those plans change again. On one occasion, I was expecting my replacement that day between 1:00-2:30 PM and was then informed that it would not be available until the following Tuesday.
At that point, I sent a detailed message explaining how frustrated I was. I explained that this vanity was a major part of a room I had been working to complete and that these repeated delays were preventing me from using the space as intended. I also asked what they were willing to do to compensate me for the inconvenience.
My message was READ and not responded to.
I had to contact them AGAIN just to get an acknowledgment.
When they finally responded, they apologized for the delays but told me they were "unable to offer additional compensation."
That response honestly solidified my opinion of this business.
I wasn't asking for something because I simply changed my mind or didn't like the furniture. This situation began because I paid FULL PRICE for a brand-new product and was instead given their showroom model despite specifically being told that would not happen. Then I had to deal with multiple delays and rescheduled deliveries just to receive what I had already paid for.
And after all of that, their solution was essentially to eventually provide me with the brand-new vanity I should have received in the first place.
I was actually planning on returning here to purchase a couch. I also have a large social media following and had been excited to share my completed beauty room, feature the vanity, tag the business where I purchased it, and potentially send customers their way.
That will absolutely not be happening now.
Mistakes happen. What determines whether I continue supporting a business is HOW they handle the mistake. A sincere effort to make things right would have gone a long way with me. Instead, I spent my own time following up, rearranging my schedule, waiting through multiple delays, and even had to follow up after my complaint was read and ignored.
For nearly $1,300, this is not the purchasing experience I expected.
If you decide to shop here, I strongly recommend confirming IN WRITING whether the furniture you are purchasing is factory-new or a showroom/display model, inspecting everything carefully immediately after delivery, taking photos, keeping your receipt, and saving all communication regarding your order.
I know I certainly will not be making another purchase here.