I'm from SoCal... came here to visit my boyfriend and decided to stop by this Target to pick up a few things. Let me start off by saying that I'm a manager at a retail store, and if my store EVER looked like this, I would be fired in a heart beat! If there was a zero star rating I would give them that!
First impression when I walked in was: "are they going out of business?" Their dollar sections were so empty it was just pitiful to look at. Not very smart to have empty shelves/racks right at the front door since that's the thing customers see when we walk in. Their kids department was the 2nd thing I saw and the displays that were facing the front were pretty empty too. I walked to the women's department to get a t-shirt and the selections were alright.... but again, not well stocked at all.
Then I walked by this endcap of hair products that was having a promotion of "buy any shampoo/conditioner/hair styling product of herbal essence and get a travel size dry shampoo for free," i picked up a bottle of shampoo from there and I was immediately disgusted by how much dust it had on the items and the display boxes. I knew that this shampoo only came out in the 2nd week of January 2014, for something to get THAT dusty in just a few weeks was just beyond me. Those same hair products didn't have sale tags on their regular shelves like they did on the endcap, so it was confusing, not to mention there were lots of products in the wrong spots! Luckily I work retail and know how to read shelf labels and UPC's.
Then I went to the facial care section because I forgot to pack my face cream. The facing/straightening there was better than the hair care section. But they seriously need to carry a duster with them when they work on the sales floor. I opened a box of L'Oreal Youth Code and there were dust on the bottle itself... which was inside the box!
I finally made my way to the registers, they were busy and had 6 registers opened, but 2 of them didn't have the lights on, customers didn't even know that they were open. I went up to one of them and asked "are you open?" They cashier said "uh huh." I went on and said "oh I wasn't sure because your light is off. :)" I thought he would apologize and flip the light on since I gave him the hint, but he just simply shrugged his shoulders and started scanning. That just showed me how much he didn't give a crap. He did try to carry on a light conversation with me, but by that time I had already given up on them.
My overall experience of this shopping trip was extremely unpleasant. Poor management + less than engaged employees = failure of business. Next time i come to visit my boyfriend I will make sure to pack everything, so I don't have to come back to this store again! read more