As someone who has worked in Customer Service for most of my life, I have
a special appreciation for good service both on the phone, and in a store. The
employees of any company are ambassadors for the company they work for.
A store, can be one of the most attractive, best stocked, have great merchandize but,
if the people behind the counter or, on the phone are not pleasant, helpful
and Customer Care conscious, in my opinion that store or business is lacking
a very special component. I treated every customer I ever took care of, with
every ounce of care and respect they deserved. A good shopping experience
can make or ruin one's day. I also wanted to be a good and efficient employee
for the Company I worked for and cared enough to want to give the customers
a good impression and a sense of gratitude for the service they were receiving.
I gave your company only two stars and that is all due to continued bad Customer Service from your clerks in the stores and your employees on the
phone. If only they knew how their behavior matters (or maybe they do and don't care) at any rate, it has saddened me to have to write such a negative
review - in fact, I kept putting it off but after just talking to one of your phone
representatives a few minutes ago (did not want to be bothered) I am doing
so now. Life is so hard right now for everyone and to even want to shop or
do anything is harder than ever. We need kindness and concern from each
other and I don't think that is asking too much of any of us.
Rose Flanagan
PS I am 85 years old and have experience and some wisdom behind me. read more