The gal in the office does not return calls and actually is borderline rude if you reach her. Find…read moreanother company with normal and appropriate customer service.

I am a local business owner and have used Hammel & McCrady services since 2013 at both my business…read moreand rental properties I own. I called on Christmas for emergency service at a rental. The furnace was out and the couple and their small child were at home. The woman who answered informed me she was not in front of her computer and that is was Christmas. I said Merry Christmas and asked if she was able to help. I was told no and scolded for incorrectly assuming I was raising my voice and promptly hung up on. I thought at the time we were disconnected and called back leaving a voicemail to please call back as soon as possible with my phone number. The call never came. It is very disappointing and disheartening to see this kind of customer service in Circleville. I called Stephen Hurst Pack and they were at the house within 15 minutes. They now will be getting all of my business.

Roody was amazing he took time to explain what was needed for my repair and the cost. He reassured…read moreme throughout the process and quickly had my plumbing issue resolved. I had a broken pipe and he knew exactly how to fix it. Thanks for the great experience.

I am writing this review to warn potential customers about Five Star Home Services severe lack of…read morequality control, proper technician training, and poor management dispatch practices. A technician from Five Star was called by my neighbor to address a drainage backup on shared piping in our building. Before starting, the technician explicitly acknowledged that using a stiff cable could break the pipe and that a flexible cable should be used instead. Despite this, he ran the drain snake in the wrong direction--into my adjacent unit, where there was nothing more than a slow drain--and proceeded to break my pipe under my sink. Rather than escalating the mistake to a senior supervisor, the technician attempted a temporary fix using parts purchased from Home Depot. He installed the replacement improperly and left my unit with an active leak that did not exist before he arrived. To make matters worse, the original drainage issue on my neighbor's side remained completely unresolved. When the company was notified that their technician had caused property damage, leaks on both sides of the shared wall and failed to solve the initial problem, Five Star's dispatch made the baffling decision to send the exact same technician back to the job site a second time. Sending a technician who clearly lacked the expertise for this type of repair--not once, but twice--demonstrates a concerning disregard for workmanship, customer safety, and property protection. Leaving a homeowner with an active plumbing leak caused by your own staff is unacceptable. I strongly advise against hiring Five Star Home Services for any complex or shared plumbing issues.

Initially, I was impressed that Chris came so quickly and explained things clearly. He was easy to…read morework with and I had a written estimate before he left! I had gotten two other companies to come for estimates. So with those in hand I was able to make a quick, good decision on the spot. I highly recommend Legacy Heating and Cooling.

Our first experience with Legacy was great. They got our furnace working. We set up a spring check…read moreup for the AC. But when summer came around they hadn't checked and then our AC stopped working. They came out realized the thermostats we purchased was one that cannot run both AC and Furnace. We were told that we would have to buy one from them. We went ahead and put an order in. That was in May, it's now September and we've not heard from them in 5 months. So my husband emailed checking to see if they had our thermostat. He said he'd drop it off...still waiting 3 weeks later.

Do not use this company!!! They might be cheap but they cause u problems that in turn cause u more…read moreproblems that u have to get fixed by another company!!! They place units too close together, they don't replace new lines on new units and flush units with nitrogen instead of standard R11 flush which causes contaminants in lines and house to have condensation in lines and duct work with molds starting!!!!! Do not use this company!!! They will not stand by warranty after hours they charge a fee even with warranty!!!!! RIDICULOUS And yes we r in Chillicothe Ohio and will be calling better business bureau on this company to file a complaint

Tommy Toughknuckles out of New York recommended them because of their project manager Johnny…read moreHamcheck. Ever since Steve Balboni took over it's been a great operation they run. I strongly recommend

We've been service members plan since the middle of September and noticed our heating and cooling…read morewas inefficient. Electric bills were sky high and KWH usage was outrageous for our 1188 square foot home. We had Accurate out to service our unit as soon as we bought our home. Everything 'checked out.' We called them back out this past February because throughout the winter our shampoo bottles were freezing up in the shower and our thermostat was set to 66 but the heat gun we had purchased read a few rooms in the home to be as low as 54 degrees. Accurate came back out (same technician) and said all he could find was a dirty furnace filter. I found this hard to believe since it had been changed in the last 30 days. We called Eco out for a second opinion. He found our refrigerant to be under 2.5 lbs remaining, a failed TX valve and a coil that needed replaced. Being service members of Accurate's, we decided to call them back to our home to repair. The manager denied this being overlooked by his tech and still charged us $1258. The unit is only 3 years old so parts were under warranty but he still charged us for the refrigerant and the labor. This is absolute fraud and I'm ashamed that businesses continue operating when they display this much disregard for their customers. Not only has Accurate caused discomfort for my family for the longevity we have lived in this home, but they've also allowed us to pay electric bills as high as $600 per month, wasted our time, betrayed our trust in HVAC companies, and probably shaved years of life off our unit. The only true amenity we had when purchasing our home in Frankfort was this HVAC unit because it was so new. Now that our unit is repaired, my husband and I will be doing our due diligence in finding a company we can TRUST and we will be doing business elsewhere

I had to get a new furnace installed. The whole procedure was Excellent. Mike Paul the Sales Rep…read moreand Chris and Tony the technicians were all courteous, professional, honest and very knowledgeable. I have also had Accurate install a Generac Generator and a Split Duct system. All 3 experiences were Great. The only reason I'm leaving a 4 rating is because this project I decide to finance using their finance option. Everything associated with the financing claimed 5.99% interest and 5 year terms. This was just not true. I have a credit score in the excellent range and after I applied and took a hard inquiry hit on my credit report the % rate was 11.7 and the term was 84 months, so a bit of deceptive lending going on, on the bank's part. I would assume Accurate doesn't control the bank but needs to inquire from the bank why these deceptive practices are going on. Again back to Accurate's team I mentioned, top notch operators. Skill set of the technicians absolutely spoke for itself. Journeyman quality work. Good job!!