Can't say enough positive things about my experience. Chad was tremendous when he came out and…read moreMisty, who I spoke with on the phone, was very knowledgeable and kind. I would highly recommend and I will call again.

We are very disappointed in the lack of service and responsiveness. We had multiple arrival notices…read morewhen no one showed up. After talking with the office they contributed it to "mistakes". We requested a call to discuss the quote and ongoing struggles to schedule and after two attempts, we still have not received a return call. We finally called and told them we would not consider them. After asking us why we wouldn't consider them we explained the multiple issues.

Needed toilet repair. I didn't like the flush valve setup that I had, and always had problems. They…read morelooked it over and said they could fix it. I talked to them, and I suggested that I go with new toilet. The gave me prices both ways. No pushy sales and they listened to me. Everything done in 1 hour. Cleaned up everything and removed old toilet. I would give 10 stars if I could.

Buyer beware. The office quoted $1,150.00 to replace a 40 gallon water heater over the phone…read more When technicians arrived, they identified the water heater as a 50 gallon model instead of a 40 gallon. One of the technicians stated that it would be in our favor because the 50 gallon tanks were less expensive than the 40 gallon. Price would be around $1,300.00. After they completed the installation, it was denied the conversation took place, thus resulting in a charge of $1,647.59. Will not be requiring their services in the future.

Our air conditioning stopped during 90 degree temperatures. We cannot express our appreciation to…read moreMike for his honesty and quality of service. Please do not hesitate to contact him for assistance.

We have lived in our new built home for almost 12 years. We have never had any issues with the…read moreheat/ac system in our home. When I got home from work yesterday the AC didn't seem to be working and when I went out side the fan on the unit was not turning. I put a request out and Pure Comfort Heating and Cooling called me with in 30 seconds of sending a request for a quote. They came out the next day and had the unit fixed in 15 minutes. THANK YOU THANK YOU THANK YOU! 5 Stars are not enough considering it's 95 degrees out today!

My furnace was starting and stopping. Not heating up my house. Called He came right over and had it…read morerunning with in 30 minutes. Very friendly and didn't try to sell me a new furnace. Would definitely recommend them. Donna

We had him come and check our furnace situation to see why our bills are so high. He was very…read moreprofessional and so helpful! He explained our system to my husband and didn't try to sell us on anything. He showed up fast and was so nice! But most of all he was honest. It's so hard to find people to trust. I would definitely trust in what he says! We absolutely recommend!

Furnace quit putting out heat on a Saturday when the temperature was -5 degrees and the roads were…read moretrash from a recent heavy snow. Go figure right. Called numerous HVAC companies who advertised 24/7 access and only 2 places even answered. The first place told me the roads were too bad to respond. RN Smith promptly called back after my voicemail and responded at 4pm on a Saturday. The gentleman who responded diagnosed the problem, got my furnace running which saved the weekend, and since it was a Saturday couldn't order the part until Monday, so showed me what to do to get the heat back if the problem re-surfaced prior to the new part coming in. Low and behold, the following day I had to play with the check valve to get heat again which worked until the part came in and the furnace was fixed correctly on Tuesday. This company has earned my loyal business.

Love this local business!! They are always so responsive and stand behind their work. We have had…read moreto call during non business hours and they are still so responsive.

I called them at 5:00pm on a Friday when I had a hot water pipe spring a leak in my basement…read more Within an hour if that, the guy showed up and looked at my pipe and had the parts to fix it right away. He charged me $99 for the service call and it was $189 for the pipe repair which I felt was a good deal especially considering it was at the end of the day on a Friday evening. I was impressed at how quickly he responded and how courteous he was. He wore a mask to be safe with covid concerns. Hesson Plumbing responded quickly to my message I left and then responded to our house within the hour of returning my call. He repaired the water pipe quickly, so we could have hot water again ASAP in order for us to take showers that night. He was courteous and did great work for a reasonable price. Overall, I was very pleased with their service. We will be calling again the next tine we need a plumber. Give them a call, you won't be disappointed. Thanks Hesson Plumbing!

After bringing the extra charges to the attention of the company, they issued a refund for the…read moreamount above their original quote.

The plumber did not show for the first appointment I scheduled for an estimate. After complaining,…read moreDave the owner, apologized and assured me that he would be there personally if I rescheduled. I rescheduled the appointment and he did not show. This company has demonstrated poor customer service and unreliability. I would not use them.

We went into our basement one evening only to discover sewage backup in our bathroom and basement…read moredrains. The next morning, we called RD1-PRO and they arrived at our home within a few hours. Our house is old and unfortunately "rigged" by the previous owners. Dave with RD1-PRO got to work immediately, completely resolved the issue without any damage to our house or pipes and charged us an incredibly competitive price. We are so thankful for your help, we'll never call any other plumbers again!

Capital City Mechanical helped fix a troublesome situation involving the installation of my…read moredishwasher. Something was done poorly with the line from the washer to my sink when it was initially installed, and Home Depot - the originally installer, refused to fix their mistake. CCM came to my rescue - why is this noteworthy? Because a lot of plumbers don't want to mess with appliances, and a lot of appliance places refuse to work with plumbing. Seriously. I wouldn't wish this specific situation on my worst enemy. This company threaded the needle of being able to assist me with both for a reasonable price. Cannot wait to use them for future needs as required.

Highly recommend- I contacted them for a city issue that needed immediate attention. Not only did…read morethey come out quickly but fixed at a reasonable rate and did a great job! Would definitely be using them again for any needs. Thank you!