great pho. nice outdoor area to eat. love going there. shrimp roll good. i go a lot for the phoread more

Though my husband was only at Aegis for a short amount of time, all of my experiences there were…read morevery positive, from the office staff, to the medical staff, to the aids and caregivers on the floor. I'm particularly grateful for, and impressed by, Oliver's sincere compassion and care for the memory residents in the unit he directs. That's really what sold me on the place immediately, the first day I went, and he toured me through the memory care ward. I was scared to go because I had never been in a locked memory care unit before, and I imagined it would be some awful, dark, creepy, depressing, prison-like place full of anguish and suffering. It was anything but. Light, airy, clean, welcoming, with friendly staff being very attentive to everything that was happening. Every time I visited after my husband moved there, I had this same positive impression of the place. That very first day, I saw how Oliver interacted with some residents--one who was very frightened, and another who seemed very angry--and he just took the time to comfort them, listen to them, joke with them, and acknowledge them. He gave them so much dignity. It was very moving. Thank you Oliver, for doing this important work. Thank you Aegis for providing such a quiet and peaceful place for my husband to rest during his final days.

Most of the nurses are wonderful, however not every nurse (RN) is a match for everyone's family…read more They have wonderful CNAs too, except for Tery, her energy is negative and agitated everyone especially my dying mother! She cannot make a bed correctly and placed the pad the wrong way. She stated she has ample experience, however her touch is COLD, RUSHED, RUDE, and I do not recommend her to clean up after your dying loved one (disturbs the peace)! The RNs for the most part do their job, but all of them come in with different advice and different recommendations which makes it confusing! Having a loved one on hospice is already stressful enough, and they just add to it with all of there different recommendations and instructions! RIP mama

Ice cold nurses, worse staff ever. Horrible experience ......I would seriously shop elsewhere for…read morecare, my experience was deplorable; absolutely heartless and soulless, bordering on cruel

Rosie, John, Adrian, and so many others, work tirelessly to provide such a high level of care to…read moretheir residents at Alexandria Victoria. My mom lived here for her last 3.5 years, and I never once worried about her safety in this beautiful home. Her room was spacious and light, the food always smelled amazing, and all her needs were met. The outside areas are beautiful and full of plants and flowers. Every person working here is kind and gentle, well trained, and looking like they truly love their work. My mom had dementia and was non-ambulatory, needing almost everything done for her. Moving her into this home was the best thing I could have done for her. It greatly lowered my stress level. The paperwork was easy, and they took care of getting the insurance connected, so I had no trouble getting reimbursed. All medications, and changes to the medications, were handled expertly. Feedback on how they affected her was always given, and discussed with me to find the best solution for her. I wholeheartedly recommend Alexandria victoria for your loved one's care!

I highly recommend Alexandria Victoria for the care of your loved ones. Rosie, John, Adrian and…read morestaff took excellent care of my mother for three years until she passed away. They provide excellent care and service, with home made food, holiday celebrations, and the place has lovely gardens and surroundings. Highly recommend.

My mother-in-law lived at Paradise until she passed away about three months ago, and we're really…read moregrateful for the care she received there. The staff were always so kind and helpful with her, and it meant a lot to us to know she was being looked after with compassion and respect. The owners, Saaj and Lusanta, were great. They were consistently present, easy to talk to, and always honest and responsive whenever we had questions or concerns. The facility was always clean and well-kept. It's a simple facility but truly felt like a warm, safe place for our family member to be. On top of all that, the cost was reasonable. Comparable care would've cost a lot more at other facilities. We know this from experience. We really appreciate everything they did for her and wouldn't hesitate to recommend Paradise to other families.

My parents have been married 70 years and do everything together, including needing memory care…read more Home care worked for a bit but 24/7 care was starting to be needed. Paradise Assisted living has large rooms that easily accommodate them both. They have what they need when they need it. Laundry, bathing assistance, wonderful community meals with residents, activities, and and more. My folks have gone from homebodies in isolation to having friends and looking forward to bingo. The owners and staff were incredibly helpful when my parents needed care after a fall and illness. They see this as their new home and their caregivers as their new friends.

Great people and a great program! They've helped friends of mine and do so much to help people in…read moreour community!

A truly caring staff and excellent twelve step management!read more

Our family was thrilled when Pacific Coast Manor had a bed open to receive my father when he was…read moredischarged from the hospital. The administrative staff was friendly, informative and helpful. Their staff is very busy, but they always managed to assist my Dad when he needed it- all the nurses and caregivers are friendly and competent. Thank you Pacific Coast Manor for holding a high standard in skilled nursing! 5 Stars to you!

my Grammy is here getting excellent care! she's been treated like family, always clean, nurses and…read moreCNAs go above and beyond. staff are always smiling, very supportive and always ready to help. thank you for helping to take care of my family.

I can not overstate how significant it was that we found Westwind to care for my mother the last 8…read moremonths of her life. Our experience with Westwind was fantastic, and I HIGHLY recommend the facility. Many organizations reflect the leader, and the leadership team at Westwind is first-rate. Steven, the Executive Director, is the even hand that keeps it all together. Parv, the Wellness Director, is an experienced registered nurse whose advice and loving care for my mother were invaluable to us. Erik, the Program Manager, was so reliable -- diligent about precisely coordinating my mother's pharmaceutical and care needs with the med techs and care workers who daily watched over her. Raina, the Business Manager, was professional and unwaveringly loving towards my difficult-to-handle mother. My family owes these blessed people a debt, for caring for my mother in ways that our own family could not. Westwind has 2 floors, with approximately 25 residents per floor. I visited almost every other day, and I don't recall one time where I saw less than 5 care workers plus a med tech on the floor. Not to mention the several janitorial and facility techs, the activities team, receptionist, food service workers and leadership team that are also on site, should the need for extra hands arise. Having adequate, experienced staff available is not an issue at Westwind. And what can I say about the staff? Exemplary, every last one. My mother was difficult from Day 1: banging on the door to leave, yelling / demanding that the staff pay constant attention to her, rejecting the food offered to her, becoming incontinent yet taking off her adult diaper at night, disrobing herself in front of others, having tantrums when she didn't get her way, etc. etc. My mom had all the bad behaviors of someone with dementia. I, as her son, was lost to understand how she was behaving, and frustrated by it. And let me be very clear about what I am about to say: NOT ONE TIME did I hear a frustrated negative comment from the staff about my mother. Ever. Not one. What I saw instead was Prima and Joan, undaunted, coming into my mother's room time and again, asking if she wanted to join that hour's activity. I saw Fritzi and Stephanie and Anais so carefully trying various strategies to get my mother to take her medicine, and not spit it out of her mouth. I saw Maria and Marie and Andrea cleaning my mother and dressing her and fixing her hair every morning to make sure she looked good. I saw Connie hug my mother and hold her tight, as long as needed, to calm my mother down when she was trying to repeatedly punch Connie. I am thankful for all the times Josh and Kadafi and Matteo encouraged me, telling me how much they liked my mother. And it is just countless the number of people that sat with my mother, and lovingly held her hand, and tried to ease her anxiety and agitation. This place did more than we asked, and more than was required. It was worth every penny we spent for my mother to stay here. As a final word, let me just say: thank God for Westwind Memory Care, and God bless the people that work there.

Since my last review there is an open dialogue with management towards improving my father's care…read moreand experience resulting in weekly status reports and weekly meetings with management. My hope is actual care improvement. Because Westwind services do not include basic medical care. I have included Sutter Health Home Care and a third party physical therapist to his care regiment. I have also added alternating air pressure equipment to his recliner, bed, and wheelchair to improve healing to skin degradation wounds (bed sores). Recently, Westwind has opted away from denture care for my father resulting in pureed meals. Not optimal on either point. Nutrition and hydration are a consistent conversation, to improve upon this concern I am providing nectar consistency fruit juice, protein shakes, and Ensure meal supplement. These meal supplements are supplied by me. The conversation is ongoing. I see some movement towards an improved experience for my father, but remain concerned.

its the place to be-did a year there----the dinners spoiled me…read more... they have a walkway.....lush backyard....

It was a very tough decision for my family to move my mom out of her home. We shopped around many…read morefacilities and when we told the lady at Aegis Living in Aptos what we were looking for, she said, "Oh, you don't want an active senior community like this, you want a Board and Care home. You should try Wesley House, they're the best in the county." I'll be forever grateful for that referral. The caring and professional staff at Wesley House cared for our mom through all her trials up until last year when she passed peacefully at age 100. I don't know what we as a family would have done without them. As we dealt with our own problems, we never once doubted that our mom was safe, fed and cared for. We knew she was. She was extremely vocal about it. While she would have preferred to stay at home, she knew we couldn't manage her care and she often said that if she had to be anywhere, she was happy in her pretty room at Wesley and grateful for the care she received. She grew quite fond of the staff, who were ceaselessly patient and loving despite our mom's sometimes challenging behavior. Owner, Janet Leon, is a seasoned professional who was able to make on the spot decisions or recommendations that saved my mom and our family untold grief and problems. She helped us navigate the difficult terrain through end of life and we will be forever grateful to her, as well as the Wesley House staff including our beloved Hilda, Horte, Rosa, et al, and Janet's family who all pitched in on the operation. I don't know how to give a better reference except maybe to say the grounds are pretty and the sun room provided my mom with endless hours of quiet warmth, which she craved. The meals are varied and home-cooked. The tone of the facility is upbeat with familiar routines and festive décor for holidays. The fact that it's an open facility inspired our confidence, we could show up anytime and our mom was always presentable and secure. As far as I'm concerned, these people are saints and I hope they're blessed in turn for their good works.