I live on the north side so don't visit often and this is not my choice of LGS.
But over the holidays my family was visiting and Taps was close to other errands so we thought it would be good to check out.
They have a great selection of games: trading cards, board games, and paintables. And gaming accessories.
Building is not wheelchair accessible. The gaming area is upstairs and the sales floor is cramped.
I found the customer service to be just.. not helpful? They weren't rude but they certainly under explained every step of the process.
I have shopped here twice and and the same odd customer service experience both times.
On one visit, I traded one 1 Magic the Gathering card for in-store credit and was asked if I had done an online trade-in order. Their website does not mention that trade-ins should be done online prior to visiting the store so while at the store, I placed an online trade-in via their website and traded in the 1 card. The associate took the card to the back to the card appraiser. The appraiser came back out a few minutes later with another card for another customer and gave the associate at the till the thumbs up on my trade-in. I had requested an in-store credit, so was expecting a gift card or something physical to represent that.
So the associate and the till and I just stared at each other for the most awkward 20 seconds of my life until I asked how I get my in-store credit and he finally explained to me that the credit goes onto my email on file. Ah! Thank you for telling me!
A few days later I receive an email asking about my trade-in because my sell list didn't match their records. It was cleared up no problem with a few emails back and forth, but makes for another awkward customer service experience.
I have placed 2 online orders, both with errors. The first was a couple dollars difference and the second was less than one dollar difference. Not a huge deal but annoying since I didn't notice until I was home. I will double check any future orders while in store. read more
