On January 7th at approximately 6:45 am I took a shower on the third floor of my home in the ensuite and my kitchen sink in the basement flooded. No one was using the sink and it overflowed my floors damaging my cabinets and floors. I spoke to Steve at Tap 2 Drain at 6:58 am and it was my understanding that someone was coming out within the hour to see my son's girlfriend in the basement who was awoken by the water overflowing onto the floor. At approximately 4 pm I spoke to Steve at Tap 2 Drain who had written down my phone number incorrectly and wasn't able to send anyone out at this late notice even though their website says 24 emergency care. As I could not use my kitchen sink or ensuite I contacted another local plumber. He spent over three and a half hours at my home snaking over 25 feet of the kitchen drain. Apparently, it is not the drain that is plugged but the 3 inch line is plugged and the plumber stated it is definitely back grading. My basement cabinets are damaged, I cannot use half of the plumbing in my home and I need to have this fixed ASAP. The plumber and I left a message with Steve's wife at Tap 2 Drain this evening. The next morning I had to call back to talk to Steve, apparently he is sending someone out this morning within the hour. I now have a bill from yesterday, had to take a day off today, and Tap2 Drain says I will need to pay the call out fee. I will keep you posted. read more

Shane came in and did the job the way it should be done! We needed a specialized subfloor built on top of a new layer of concrete poured over top of the existing concrete floor to make it level. He came in and inspected the newly laid layer, which was done by another company, with his laser. Shane found the imperfections and put the cement guys to task to fix it. Then he went to work on the subfloor and did a fantastic job! He listened to and accommodated our needs. He sent pictures and dialogued on the phone both verbally and via text message all throughout the process. Everything was completed on time and on budget. The place was so clean when he left that it appeared as though a professional cleaning service had been hired to clean up. Highly recommend. read more

Daniel was incredible, he was very careful and cautious with me as I am a senior. He arrived very promptly, wore his mask and gloves the entire time, and he took the time to explain each step and the reasons why. Kept the area clean, the job ended up being far bigger than either of us expected , so he was here over two days. He left me feeling confident and relieved. He was very kind and polite and I would certainly recommend this company to anyone needing this kind of service. I was in the service industry for many years and this company should be proud to have staff like this! Thank you Tap2 plumbing... and to Daniel Hooge! read more

I called a few plumbers to get an estimate and to see who could come today. From the person answering the phone to the person who showed up at the door, I was very impressed with the customer service. I liked the call out fee and quote per job rather than having an hourly amount charged. I was given a time frame and Jeff (the technician) even made it to my house early rather than me having to wait all day. He was friendly and did a great job, communicated the issues and how to fix them really well. I hope to not have to call again but if I need to, this is where I'll be calling. read more

Hired Tap2Draib to do some renovations to my en-suite bathroom. The initial estimator was thorough and went over the potential options we had with regards to the reno. when the work began, the work crew and project manager were always in communication if any issues arose (which they did, because...renos). The work was completed with no complaints from me. They workers were always friendly and took great care to prevent any mess from escaping the work area. Would highly recommend. read more

I wasn't sure which plumbing company I should call , I just bought a new home and needed a fair amount of plumbing work done. Am I ever glad I chose right! The plumber they sent, Steve, was was very professional and had many years of plumbing experience. He worked very hard and I felt very informed of all costs and what he was doing. I am so pleased with the work they did and I am definetly a repeat customer! I highly recommend!!!! Harriet. read more

I would highly recommend Tap 2 Drain. My ensuite bathroom faucet wasn't working properly with the cold side of the tap there with little water flowing out. Josh when he saw what was wrong explained that it might not be able to fix but would attempt to get the cold water flowing. After a little while he made my day by saying that it was fixed. I went up with Josh and turned on the tap and everything was working. Thank you read more

Had a clog in the kitchen sink. Contacted Tap 2 Drain over Facebook and they responded really quick with 'How can we help?'. Appointment was booked on a schedule that works for me. Jeff and Nathan showed up promptly that morning and fixed the problem with with ease and professionalism. Great friendly guys. Highly recommended. Great service. Keep up the good work. Thanks again! Brent read more

The tech was on time and he fixed the issue quickly. The peace of mind it gave us, knowing we weren't going to end up with a flood in the basement, was amazing! This is the second time I have used Tap to Drain and we couldn't be more pleased with their service and professionalism. I highly recommend them for any of your plumbing issues. read more

I was needing a plumber to fix my hot water tank quite early in the morning, called Tap 2 Drain I had a plumber at the door quickly, the hot water tank taken care of and my house back to normal thank God.. Professional service I did not fall over when I got the bill and no more leaking hot water tank.. Thank you Tap 2 Drain.. read more

Had Tap 2 Drain out to replace plumbing (poly B) in our mobile home in Aldergrove, work was done and completed within a 48 hour time frame minimizing the inconvenience. Steve gave an detailed quote, explained the work and executed the job with professionalism. I would definitely recommend the crew at Tap 2 Drain plumbing. read more

We had our sewer main plugged in our 7 month old home. The guys showed up at the time promised with all the required tools. They were quick and efficient to trouble shoot the issue. Along with being informative thru the whole process in fixing the problem. I would highly recommended there services to anyone. read more

Just to let people know. They don't make their prices clear. First, they charge $99 to show up. Then they quote a price between $163-460 to clear a kitchen drain. Then they tell me it's taking longer to fix,so it,s $180 per hour to continue. After $800, the kitchen sink was still slow draining. read more

These guys are great. I had them come out and they are clean, friendly and did a wonderful job. I am very happy and felt like I finally got value for the money I had to spend. Call them you won't be disappointed. I joined their club T2D and got 25% too. Sweet read more

I needed 2 toilets removed and replaced. The plumber was personable, knowledgeable, and did a great job! Efficient, complete, and very clean. I would definitely call these folks again. Highly recommend! read more

Excellent plumbers at an excellent price with quality products. Highly recommend this company. We have used them on several occasions (no fault of there) we don't even call anyone else anymore read more

This company was professional and efficient the fellow they sent to do my repair was awesome. His name was Josh and we will be requesting him if we need anything done again! Very happy. read more

Great service by Steve and his staff. Our hot water tank quit on a Saturday morning and was efficiently and affordably replaced that afternoon! read more

Steve came out to fix a leaking toilet. Super friendly and efficient! Felt so good to have a professional - they really know their stuff!