Hired for a "construction/pre move in cleanup" Please note, our "construction" did not include…read moredrywall or any actual construction, just paint. We have not done any "work" post move in and did not move in any large items or appliances. My expectations were for them to mop floors, dust, wipe out cabinets, clean toilets and showers... etc. We moved in less than 2 weeks later and started noticing places that were obviously untouched. Not the result of the house "not being lived in". The cabinets were obviously not wiped out, as I found rusty nails along with dust, dirt, crumbs and other debris. Our dishwasher has nasty stuff in it while we have not had a meal in this house. I found that our guest shower/bathtub had not been touched- our master bathroom shower has soap scum that could not have accumulated over the house being vacant / our less than a week of living here. I wish I would have taken more photos of how truly ridiculous it was. Honestly I could have let it go and not used the service again, but the dismissive nature of the text we received when voicing our concerns inspired me to write this review. I did stop by while they were cleaning, and I did ask the girl who was putting elbow grease into cleaning our laundry room sink to please not worry about scrubbing it too hard because we are getting rid of it in a few months, but to please clean it. I don't really understand how that got turned into- "please don't clean my whole house to the best of your ability".

absolutely terrible. ZERO STARS. do not recommend. save your…read moremoney. hire someone else. Without a doubt, the biggest scammers. We have repeatedly been less than thrilled with the effort they've put into our scheduled, monthly cleanings- often times they leave rags in the sink, bathrooms half done and equipment lying around amidst the job not done. they have admitted on more than one occasion, only after us asking, to not completing the job due to one thing or another. frankly, it's hard to find someone reputable to come out to us so we've been making do. To clean 3000+ square feet to a less than mediocre level, usually takes two people two hours or less, Today they had the audacity to charge over $500 to clean 2100sq ft of an empty house. This is a home that was already cleaned before but my family wanted it to be fresh after sitting vacant for a couple weeks. All they were asked to do was wipe down surfaces and clean the floors, cabinets, and counters. Not only did they leave marks all over cabinets and appliances (dropped cleaner, shoe prints, wipe marks), LIED about what they did clean, but it also took them FIVE HOURS. There isn't a single thing in this house. What an absolute joke! Five hours to wipe down counters and vacuum. I think not. $500+ to wipe down counters and vacuum. I think not. Disgusting, rip off, liars and cheats. Updated AFTER owner response 7/31/24: Looks like you put much more time and effort into crafting this response than you did cleaning the home you were paid to clean. Nothing about the review I posted was incorrect-you did charge over $500-but removed a % for not completing the blinds-if you can not complete something, then I don't expect to be charged for, yet you still tried to charge for it so the fact that you attempted to charge for that single item before it was "brought to your attention" shows the dishonesty, scamming nature in a miniscule form. To be clear, we were happy to pay for the cleaning had we received it-at no point were were complaining about the price, but definitely complaining about paying for it having NOT received the items/services you so clearly outlined in your response. Directly from your response: "Full cleaning of the kitchen, including the inside and outside of all cabinets, drawers and appliances. Cleaning of ceiling fans and light fixtures. Wiping of all baseboards, trim, doors, and shelving in closets. Dusting and cleaning blinds, spot cleaning the inside of windows, and vacuuming and mopping floors." -The kitchen counters still had dust and dried stains from liquid on the counter tops and cleaner dripped into the kitchen sink. The stove and range were covered in smudges and black spots. There was still grease splashes and streak marks all over the backsplash. -inside of several cabinets there are very clearly still crumbs and dust and outside the cabinets there is cleaner dripped along the cabinets and sides of the island that demonstrates it's not been wiped clean. -Wiping of all baseboards, trim, doors and shelving in closets? False. Cobwebbs found numberous places including behind doors AND underneath cabinets that would have been picked up via a broom or vaccum or mop-also ALL closet shelves and bars still had a nice coating of dust It's VERY clear from the home we saw after your team left that 5 hours of cleaning, nor the services you claimed to provide were executed to any type of standard that one would operate a successful business under. Again, no one said you didn't show and no one had a problem with the price quoted-it was 100% the lack of service provided and not only has it been brought to your attention, but we cleaned it ourselves this morning so there is nothing for you to fix except refunding the money your crew STOLE by wasting our time and not providing the services you claimed to have provided. As a family, we are very pround to small businesses and love to leave RAVE reviews for exceptional service- but I think it's fair that when you try to charge for things you did not provide, people should know that as well. Numerous reviews on Facebook and Google state the same-people do not feel like they receive what they are paying for. Whether it's 5 hrs or 10 hours of cleaning, it's clear that there is a gap between what is paid for and expected versus what's provided and while I am sure no adequate resolution awaits our family, I want people to be aware before they book that they should have significantly lower expectations than the price tag they're paying.

Very responsive and helpful! Did an excellent job for a reasonable price. Very friendly and…read moreaccommodating. I highly recommend Ana and her crew. L . ‍

Ana was super responsive, and did the most amazing job with a deep clean! We are planning to use…read moreher services to do bi-weekly cleaning now! Their prices are very fair for the beautiful work they did!!! Thank you so much, ladies!!!

When I wrote this review I mistakenly thought the pricing was $700 for a regular service. In…read morereality this quote not correct on two levels first it was actually $620 not $700 . And secondly it was for, as the reply from the vendor states correctly, a deep clean not a recurring cleaning every month so the comment I made about purposely inflating the cost and not wanting the work was a mistake on my part. As it turned out their quote was only $140 higher than the company we went with. Their monthly quote was about $150 higher than the company we went with. These differences most likely have to do with their fixed costs of doing the job to their standards. I apologize to Cotton Brothers for my mistake. I am revising the review rating to four stars but as you can see it still shows 5 stars. And here's why: They still lose a star for their higher prices in a competitive business. That said I am also adding back that fifth star because they took the time and followed up, had kept their quote and if we weren't on a strict budget would most likely have accepted this offer just because they sincerely want to grow their business, have the confidence to push back and have the facts to back it up. This points to a company you can trust. Hard to come by in this wild north Texas market. JCG

I may not have gone with them for my services, but I have to say their communication skills were…read moretop notch and were very responsive to the questions I asked while trying to make my decision. I would recommend you give Cotton Brother's Cleaning the opportunity to quote and potentially take care of your home/business cleaning needs!

TL/DR: Celina did amazing work on my mom's hoarder house, and now we're back a few years later to…read morehave her clean my grandmother's house. She and her team are reliable, efficient, and effective. Most dependable contractor I've worked with. Back in 2021 we moved my mom out of her house of 20 years, and and it was an absolute wreck when we were done. Unfortunately my mom was a hoarder, and had a dog, so the condition of the floors, walls, windows, appliances, EVERYTHING was dire. Before Celina and her crew cleaned my mom's house, the real estate agent appraised the house at $125k. After, it was $175k and we sold it for even higher. Celina was also the highlight of the experience, as she was the easiest and most reliable contractor we worked with on the project. She was honest and thorough in her quote, did exactly what she said she would, and did it exactly when she said she would do it. Remarkable. That's why I'm back here 3 years later to have her clean my grandmother's house. 10/10, would recommend.

I cannot rave enough about how great of a job Immaculate Help did. I just needed help with my…read moremaster and guest bathroom, Celina got me a quote quickly and time estimate for getting the service done. She and her team arrived on time and were finished on the dot of when she stated. I wish I would've gotten a before picture but my bathroom hasn't been this clean since move in. They got all the hard water stains from the shower off and the faucets were literally shining. The cost estimate I received was also accurate and very fair in price. Can't say enough good things about Immaculate Help and will 100% be using them again.

Maid Service was excellent. With my dad being ill. We just decided to hire out…read more They were timely, professional & did an excellent job. Yes, I will be using them again & I will definitely give referrals to our friends. Randy W

This service was paid for by my realtor as a gift after closing, knowing we had moved from out of…read morestate. Home was empty - two maids comes initially for a 3 hour move-in clean. They ask for a priority list. I check in with the two cleaners (Deara & Maria), both say they think they will finish and "the home is pretty clean." They reassure me they will get through my priority list and finish the clean. I offered to pay for more time if needed and they declined. When they left I come home hoping to begin unpacking.. and the house and my priority list was barely touched. It was as if they wanted to SEEM like they did the work. I contacted the manager (Nela?) and Maria also discussed the areas she cleaned versus her partner. Both apologized and said they probably had an off day, she'd send one of them back the following day. Maria returns and is there for a short time. Maybe 30 minutes. I am there during this time frame outside the house. I asked prior if I should talk with her or anything else for clarity, I was assured that I didn't need to. She leaves and I come in to my kitchen drawers being wet and presumably the same exact way. Dried food in and on the cabinets, mold, dust/hair, toothpaste or something, dead bugs and dirt, spilled drinks on baseboards, and unclean high traffic areas like light switches and doors. She had told her supervisor the prior day, the dirt was painted over so it didn't come off. She also told me she "touched everything." Her pictures only showed things from far view, and she only sent photos of the two windows open that were cleaned the day before by her partner already - weird right? None of the windows were cleaned still. Then, I'm told on the 3rd time and try by the supervisor rather than her long time and usually dutiful cleaners that they don't clean windows? And also that, she is SO sorry and insinuates my realtor said the house was only dusty and that she could come and see IF the food and dried stuff on the cabinets and appliances could be cleaned because they don't scrape things off or anything, they don't want to damage stuff. What are you hired for then? Even the dusting wasn't done?Wipe down was a wet rag that left my drawers sopping for the photo. Nothing that required a seconds thought was given any time or detail. I am not sure the price that was paid but it is too much. I ended up cleaning it all myself because I did not want to force the hand of an adult CLEANER, in mind, to do their job a third time. Neela the supervisor was initially super personable but was so insistent it wasn't like their company, the cleaners are good, they don't operate that way, she doesn't know what happened and looking to pass off owning the issue that it was a problem. I don't care to hear how good you usually are, address how bad you've been and offer a solution. We went in circles. I was waiting for this to be done to I could begin unpacking and moving into my home with my 3 kids. Waste of time and money. This is after the first and even the second clean from people who own a company based around CLEANING. They are PAID AND HIRED to care about these things. Also, before you reply just know I will post all our texts with numbers and the videos and photos, phone log, etc. if I have to! You are right, I did deny you to come back. You had 2 tries. At that point as grown adults we know we are being incompetent. I would not force anyone to do the work a third time. It's disrespectful to my time and my space. There are more videos and photos but it doesn't let me add anukor

Overall my experience with Marse Cleaning and would use them again. The crew of 3 arrived within…read morethe agreed upon window, which helped me tremendously with my schedule - as I was working from home. During the scheduling process, Jannet (sp?) was extremely responsive, which was impressive. She explained some of the negative reviews I'd come across and I was satisfied with her explanation. After the crew left, I noticed two issues - a soap dish was broken and in the kitchen, the rug runner that runs through the middle had been mangled in a vacuum cleaner (at least that is what it looked like to me!). I immediately brought both to the attention of Jannet, Jannet's response was immediate and appropriate, including a partial refund. This type of service recovery is RARE in the service marketplace. Personally, it made me increase my respect for Marse and resolve to give a positive review for them, recommend others use them, and openly say - I would use them again, definitely! My oven was sparkling like it was the day I moved in! The flat fee charged was fair and reasonable. THANK YOU!

Showed up with a team to deep clean my home and they did a beautiful job. They have such an…read moreattention to detail and throughly cleaned everything. I felt so much better after having my home reset.