Anna W is an amazing manager. She helped me so much and was always quick to respond and assist. Her…read moreprofessionalism, kindness, and dedication really stood out. Thank you, Anna, for making everything so much easier!

Is there anyone else that has felt retaliated against by Crest Management Staff…read more I filed a complaint on Jan 6, 2026 regarding my HOA representative, and i received a fix it notice from Crest Mgmt. that was created on 2/9/2026. I have lived here for about 18 months with no issues or notices. I looked at the area in question and do not see the issue. There's nothing on my external property that wasn't here when we bought the house Sept 2024. I spoke to the previous owners and they are puzzled as to this. I left voicemails for Mr Higgins and Emily, with the following request: 1. Come show me what the issue is 2. Show me what i violated in the CCR's 3. Clarify how this is not retaliation for my complaint. Thank you Emily for calling me back and answering my first 2 questions. Hopefully your ceo or president will answer my last question.Thank you again for your kindness

Zina & Tara are an awesome Management company & helped our homeowners board go from on the verge of…read morebankruptcy to having $70,000.00 in a year! Our homeowners that were behind in their dues were personally contacted in a gracious way & worked out payment plans that caught a lot of the homeowners up without having to go through a lawyer to collect funds. We got our properties getting new roofs & helping repair things that had been neglected for quite while! I haven't ever worked with a group who were as dedicated in making sure EVERYTHING & EVERYONE being taking care of! Thank you Zina & Tara for your passion you show with each & every homeowner! KJ

I usually do not write reviews however this company has been awful to work with. Our neighborhood…read morechanged HOA management companies and I was doing recurring monthly payments through my bank to Houston HOA Management. I was not aware of the change in HOA companies (the new HOA was given the wrong email address for me). I had 2 months of payments that went through until I was notified by a letter in the mail from the new HOA company stating that I was behind on payments. I reached out to Houston HOA Management and have been trying to get this resolved but they are either not available when I call or do not respond to emails. On one occasion, I called to talk to Florence since I had been emailing back and forth with her and never heard back. While I was on hold waiting to speak with her, she sent me an email instead and would not talk to me on the phone. I was sent my statements which showed that I had a late fee since the HOA monthly dues increased. I had forgotten about this after the holidays since they sent the letter in December and dues increased in February. It would have been nice to send a letter or email reminding me instead of giving me a late fee without letting me know. I have called each day to get everything resolved so that I can get caught up on my outstanding balance with the new HOA management and no one will talk to me. I wanted to verify that the check was sent to the new HOA management company since they said they still haven't received it and to also discuss the late fee. It doesn't seem like a hard request but now I received another EMAIL saying that they are no longer my HOA company and that I need to discuss this with the new management company. My issues/ questions are with Houston HOA Management- not the new HOA company. I tried calling Houston HOA Management after I received that email and once again, no one was available to talk to me. I do not recommend this company and will be reporting them to the BBB.

I work here at LOEN as the admin on-site assistant manager, love this neighborhood and the people…read morein it. Homes are amazing and the HOA does their best to maintain the neighborhood and work closely with the board of directors

After living and owning rental properties in this neighborhood for years, I would highly recommend…read morethis neighborhood!

Loved working with John!…read more Very professional and efficient in managing my properties. Fast and good service as well! I look forward to working more with the Oak Loop team in the future!

Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

They manage Lakes of Parkway and since they came on board, crime is though the roof, at least once…read morea month emails from them about the crime and what do they do nothing? Beware if you see they are the HOA, do extra DD on them, they are rude, call their office and no one can speak english.

RealManage has NO US based customer support (all overseas), poor and often rude customer service by…read moreproperty managers (PM), no PM credentials since no license required, lack of vendor oversight, failure to use RealManage Cira portal to communicate and track outstanding work-orders, lack of internal controls when back-office people can delete cash deposits and record manual entries to control accounts (AR, AP).... yes - they delete deposits from accounts - who knows where those funds go. Was our board asleep when they interviewed property management companies? They should have done background and reference checks!

I initially reached to this company on September 14th I spoke with Mike. He presented as…read moreknowledgeable and experienced. We scheduled a meeting the following Saturday... this guy forgot the meeting He scheduled and gave me the old "I was in a meeting" excuse. When he arrived he looked over my property and said he was looking forward to working with me. We discussed some of my concerns with what I've seen in other property management companies and he outlined the differences with his company. However, when he sent the contract many red flags were raised. I called and spoke with him regarding 1 particular issue and didn't hear from him again until I mentioned his lack of integrity and follow through in response to another Allsource employee attempting to contact me through yelp. Now he's even offered to reduce his monthly fee to regain my business. No thanks- I can see the signs this would have been a nightmare.

From the owner: At Allsource Property Management we have over 20 plus successful years in the real estate services…read morebusiness. We are well versed in the art of Real Estate in the Texas market. As students of real estate trends and as an authority in our local Houston marketplace, we make it our business to not just follow alongside current trends but forge hush new and more exciting trends. This longevity and confidence come from our years of real estate services to many buyers and sellers, and landlords alike, their recommendations to others that result in repeat referral business, keep up far ahead of our contemporaries. We have tested consultants who understand meeting client's needs is job #1.

To anyone reading the other two reviews (as of 2/5/2015) these are townhomes/condos, not an…read moreapartment complex. Anyone who is renting a townhome in this complex is renting from an individual owner who has solicited their own management company to rent out their townhome. This page is for the HOA. I think the other reviewers must have mistaken this for another complex. That aside, if you are looking for a townhome in this complex, I can say the HOA (the entity this page represents) is very reasonable. The HOA manager is very nice to work with. The grounds are always kept very neat, and despite there being no fence, like virtually all other complexes in the area, crime is not a problem. The HOA fees are very reasonable, especially for this area and what is covered. When I was looking in 2013, the HOA fees were on the low end for the area. Of course, there are a few nuances that come along with any condominium HOA. Neighbors will always find something to complain about, whether it be grilling, dogs/cats, or parking. If you pick up after yourself and mind your own business, these issues will typically take care of themselves after people have had a chance to vent at the quarterly/annual meetings. The majority of the occupants are older but lately it seems younger people are moving in. Overall it's a quiet, clean place to live.

This is a gold find. To find apartments at this price level in this area of town is so rare…read more These are somewhat dated units, but for the price - is such a bargain. The leasing team is incredible and very prompt to respond to any issues. It is located in the Galleria area, so nothing is very far away. If you want more luxurious apartments, you are looking at 2-3 times the price of rent of Briarwest. They are managed by Greystar, and I will only look for apartments with this management company. But, like i said, great price, great location, and a great staff. If you are looking for a place to live without breaking the bank in this area, this is it. To the guy complaining about someone dying in an apartment. NEWS FLASH!! Happens all the time!! Only violent deaths are required to be disclosed by Texas law... This does not mean that you cannot ask... As clearly, that is a rare situation and it is awful, it does happen - even in new apartments. Factoring the rating for the property based on that single aspect is absurd, as I am sure they offered another unit if anything you said was even remotely true.

Once again I received superb service from the Deerbrook HOA. I submitted a approval request for new…read morefencing with TOP & BOTTOM boarders. I wanted to make sure I'm following protocol. Emailed Mr. Tyrone Pringle and he provided me the instructions to follow. He is very responsive to my emails. I appreciate the quick response and the response letter via email. Mr. Pringle you have great customer service skills and you ROCK! Keep doing YOU!

I pay Spectrum $500 a year to be bullied, ignored and treated like I don't matter. It feels like a…read morescam.I am a homeowner in a community managed by Spectrum Association Management. Over the past several weeks I have received two violation notices alleging that a vehicle on my property has a flat tire. The vehicle does not have a flat tire. The photographs that Spectrum itself submitted as evidence clearly show the vehicle sitting level with all tires fully inflated, and I have additional photographs of my own confirming the same. The vehicle is currently registered, operational, and parked on my own driveway. They do not take calls nor do they return calls. Their emails are perfunctory with little to no explanation or justification. Now I have to take time out of a busy work day to attend an appeal for a violation that never existed in the first place.

Terrible communication. They refuse to fix my account, despite them knowing the issue was on their…read moreend. They keep telling me I'll get communication in "2-3 days" and then never do. This should be counted as theft bc we are paying for a service but do not get help. Of you call them the customer service reps have no access to anything, can't transfer a call, can't tell you anything, and cant fix anything. All they do is take a useless message. They also randomly close tickets without any updates on the concerns.

I've been calling since March and nothing is getting through and no one is responding. The…read moreThird party company that handles their HOA documents and files isn't communicative nor helpful.

Very nice pool and house next to it ! It was raining had to stop under the roof to wait for rain to…read morego by ! Lady let me in to use the bathroom and was very polite and nice ! Very good location. Good neighborhood facility.

well I'll be the first at a review. I am a homeowner this is my Association. I've been to a…read moremeeting or two and they do a great job. I believe they really look out for the homeowners and wanna make sure that everybody is following the rules.