I rarely leave negative reviews, but I feel it's important to share my experience so others can…read moremake an informed decision. This was my first visit to this salon, and I came because I researched reviews and was excited to get a few services, which I never do for myself. All services were booked through Polished Salon on Phorest. I specifically asked for callus removal before and during my pedicure on my first visit, the young girl who did my pedicure replied " oh yeah! definitely! we've got an hour an a half!" but it was not provided. Instead, I was told to come back the following week, and they ended up doing an entire keratin treatment to remove my calluses. When I asked the front desk staff why the callus removal treatment was not performed during my first visit, the front desk staff replied, "I don't know." I booked a brow lamination service expecting professional results and clear communication, but the service did not turn out as expected. After my appointment, I noticed issues with the lamination and returned to the salon several times in an effort to have it corrected. Throughout the follow-up process, communication was very frustrating. The technician was difficult to reach, and when I contacted the salon with my questions and concerns, I was told she operates as her own separate business and that they could not help with concerns related to her work or clients. Since I booked through the salon, it was disappointing to feel that no one was willing to take responsibility for helping resolve the issue. The experience quickly became overwhelming as this was my FIFTH time back within one week, I was given answers such as "I don't know," and I felt the front desk had essentially told me I was on my own. I specifically asked the front desk staff to help me and provide answers; I never demanded a refund. I also apologized to everyone in the waiting area as I began to have a panic attack. I was sobbing so hard I could barely catch my breath. Another customer at the salon kindly stayed with me outside for about 30 minutes until I calmed down. I also reached out to the salon owner to share my concerns, but instead of feeling heard, I was described as causing a "commotion" and "aggressive," which was hurtful given how respectfully I had tried to address the situation. The technician did eventually refund the cost of the eyebrow service, but only after offering to redo my lamination for the 3rd time in one week (not healthy or safe) multiple return visits and a significant amount of time and effort on my part. During my last visit, she said she had "done a lot of work" on me and explained that my brow lamination was more of a "straightening" of my brow hair. My brows are naturally straight, so this would not have been necessary. I wish that had been discussed before the service or at my first follow-up, not after five visits. If my brows were not a good candidate or the results were expected to be limited, I should have been told upfront. While I appreciate the refund, it did not make up for the repeated trips, poor communication, and emotional distress. Based on my experience, I cannot recommend this business, and I hope my review helps others make an informed decision before booking.

I am extremely disappointed with my experience. I paid for $700 Botox services and did not receive…read morethe promised results. After noticing the lack of effectiveness, I contacted the business multiple times to address the issue and seek a resolution.(called at 5, days at 10 days and then seen at 14 days) At 14 days I was given 5 units and paid for 4 more units. Despite making several good-faith attempts--including returning for follow-up visits--the customer service was poor and dismissive. My concerns were not taken seriously, and I was ultimately refused any corrective treatment, refund, or reasonable explanation. The response was " You are full of drama and do you want my lawyers phone number?" $700 for Botox is a good amount of money to not have satisfactory results. Botox is a medical aesthetic service that requires accountability and professionalism. Unfortunately, this business failed in both treatment results and customer care. I would not recommend their services to anyone expecting ethical practices, proper follow-up, or responsibility for outcomes.

Since moving to their new location a few years ago, the place looks and feels great. Updated and…read moremodern decor, much more room to move about and the same great service. Kathy has cut my hair for years and I am constantly getting compliments on it. I've had manicures and pedicures, eyebrow waxing, massages by Amy and my favorite is facials by Cheryl! So much more than just a facial it's like a mini massage with your hands, feet and head getting massaged/pampered too. I've been coming here for 15 years and have never been disappointed.

I've been going to Studio 7 on and off for the past 4-5 years. Serious drop in quality over the…read moreyears as hairdressers leave the studio and aren't replaced with more staff. I made an appointment ahead of time for a haircut and explained that I wanted thick, full side bangs. My hair was cut wet and I skipped the blow-dry. The next morning, I looked at my hair and was really appalled at the results. The bangs were both too short and skimpy and no amount of styling could fix them. I called back immediately and explained that I was not happy with how it turned out and whether or not I could get a refund, full or even partial at that point. One of the owners spoke to me and said a refund would be impossible. She offered a touch-up but the last thing I wanted to do is take more hair off at that point. I brought up the fact that throughout my haircut, the hairstylist would actually brush my eyelids and have her entire hand in my face. The co-owner gave me a litany of excuses, blaming my straight hair. I've had haircuts at other places and no one else found it necessary to get so close as to smudge my eyeliner. The hair stylist also dropped her scissors twice throughout the haircut. Finally, I skipped the blow-dry, like I mentioned. The entire process, talking to the hairstylist, wetting down my hair, and getting it cut took less than 30 minutes. The total cost was $30.

This salon won the Best of Carlisle and it was definitely deserved! The owner is fabulous and all…read moreof the stylists are fantastic. The service is wonderful and everyone is super talented. The salon offers a wide variety of hair and nail services. They use quality products and their customer service is the best!

Bridget is the best hairdresser in the world, period. Moving forward, I will never let anyone else…read moretouch my hair. I have been going to Bridget for over 10 years (almost 15!), and she is truly the elite of her profession. I started going to Bridget in high school and had to stop while I lived in New York and Boston, but I will always make the drive to Carlisle now to see her. She wins awards in her field and is always researching and learning new ways to perfect her craft. She is also the warmest person in the world, and I love talking to her and catching up. I cannot recommend her enough - from perfect highlights, beautiful haircuts, and stunning updos and blowouts, there is nothing she can't do. I love her and this place!

LOVE THIS PLACE! They all do an amazing job, very friendly. Highly recommended. Our hairdresser is…read moreLindy and she always manages to fit us in and the prices are very reasonable!

I won a gift card for a 1 hour massage at Sass at a charity event at the end of last year. This…read morepast week was super stressful, and by Friday I badly needed someone to work on my sore muscles. I was surprised to discover that Sass had same day availability! This place is a bit set back from the road, and I actually drove right by it. I was able to park next door in a cute little consignment shop "Making Sense" (Review for them to follow). Sass is a salon in a renovated old house, with various areas for spa treatments. The first floor has chairs for hair services, different hair and skin products available for sale. Front desk staff are warm and welcoming. My massage therapist was female, in her mid 20s. She was very professional, took time to clearly get an idea of my problem areas, and how much pressure I needed. During my massage, I found out the therapist had only been doing massage for 1 year. I was very skeptical, to be honest. As you can see from my Yelp profile I've reviewed a number of other massage locations, and the experiences have varied from fantastic to horrible. This was on the upper end, luckily. The therapist was able to do deep tissue work, with open communication about any areas of pain. Her techniques are on point, and she was able to use a variety of styles including some shiatsu and Swedish. Her communication skills were good, and she was not overly chatty, tuning in to when I started to really relax. I feel like I could have drifted off towards the end of the session, which is always a bonus for me. (To be pain free and soothed enough to find a restful state is a rarity.) The spa has a salt room set up, up stairs. I doubt I'll take advantage of the salt room, as it is rather small and I would find it more claustrophobic than soothing, but it is well decorated and if you buy in to the "benefits of salt treatment", perhaps this would be worth a try. They sent me home with a brochure for their salt room. There was only one small concerning thing: the wiring in this building. The massage room was in the attic of this old home, and some of the outlets are the older, 2 prong types. The surge protector was connected to the outlet via a converter, and is not a very safe option. It didn't have an impact on my experience, but is a business practice that should be fixed by Sass. The whole building seems to be updated cosmetically, but wiring should be fixed. Sass has different specials available on local Groupon type sites. I'd suggest looking for online deals before booking an appointment. I would recommend this spot for anyone who needs some relaxation and quality spa treatments.

This was my second place in the area to get my hair cut, and I was trying to find somewhere kind of…read moreclose that I could rely on, especially with getting my hair cut so short. I really wanted to like it here. I did. When I called to get an appointment, I asked for the lowest level they had for stylist. I always do this. I like the lowest level girls. I've done this forever, and I really also don't love paying a lot of money simply for someone with more experience. The receptionist said the stylist's name (which I leave out of reviews that are less than stellar because I don't really believe she was bad, just not for me) and said she was a creative stylist or something or the other, which I just ASSUMED that because I asked for the lowest level, that's what she was. I said sounds good, and was there a few days later. The waiting area is REALLY small and I ended up sitting awkwardly between a couple waiting for their daughter or something. It's open, but man, that was a weird 15 minutes of my life. My stylist was sweet and I really liked her as a person. I loved talking to her and thought she was awesome. That unfortunately distracted me from the fact that she and the salon in general had really different tastes in hair than I did. I realized after all my hair was cut off that this wasn't going too stellar and kept having to kind of ask for things done and explain that basically all of her neat little styling ideas weren't going to happen as I am pretty lazy about my hair. I left with my hair way too styled and poufed up. I have incredibly thick hair, and it was not thinned enough at all, and when I washed it, it was really poufy and thick. When I paid, I didn't really hear the lady, but I assumed it was the price I read online for the lowest level stylist. Turns out, she wasn't. Whatever title she rambled off when I reserved was something above that, which I wish she would have told me a bit more clearly. Maybe I'm not up on the lingo, but all the salons have different names for the different levels, so it's confusing, and I stick with what I do for a reason. But whatever. I left with a bad haircut that I cried to my husband over the next day and it was more expensive that I had hoped since that all happened. Meh, just not my style here and I felt like the communication was really bad.

I had been in and out of the hospital because I'm a Type 1 Diabetic and I have other various…read moreproblems. It had been quite a while since I did anything with my hair because unfortunately, I was putting myself last. Jackie at Icon is ABSOLUTELY amazing. She shaped me up into an asymmetrical bob, like I'm used too. She talked to me and told me everything she was doing! I'm ! I definitely recommend her! I can't wait to see her again in a few months for my future appointment!!

Been seeing Beth, the owner, for over 10 years and couldn't imagine letting anyone else get their…read morehands on my head. She is fantastic! Love her new salon. Everything is perfect! I always look forward to my appointments and seeing Jamie's smiling face at the front desk. I highly recommend this salon!

Tricia & Darlene do an excellent job…read more Very clean, inviting shop. Full service salon with mani/ pedis, make up and all hair/ waxing needs. Great prices, wonderful ladies, excellent service.

The dated reviews that gas this place are from the prior owner. Joined a friend for a pedicure…read moretoday for my first visit. We were greeted warmly and professionally. Elaina and Ashley are pros. We were both happy with our pedicures. Belle Sorrelle is beautifully decorated and clean. They offer a full suite of services without the gratuitous, fake warmth of the large-scale, production spa's. I was looking for a new pedicure place. I found it in Belle Sorelle. Thank you.

Loved services, the stylist nicole and the atmosphere!! Great location in Walden!…read moreHighly recommend this salon for all your needs!!!