I've been going to Studio 7 on and off for the past 4-5 years. Serious drop in quality over the years as hairdressers leave the studio and aren't replaced with more staff.
I made an appointment ahead of time for a haircut and explained that I wanted thick, full side bangs. My hair was cut wet and I skipped the blow-dry. The next morning, I looked at my hair and was really appalled at the results. The bangs were both too short and skimpy and no amount of styling could fix them. I called back immediately and explained that I was not happy with how it turned out and whether or not I could get a refund, full or even partial at that point.
One of the owners spoke to me and said a refund would be impossible. She offered a touch-up but the last thing I wanted to do is take more hair off at that point.
I brought up the fact that throughout my haircut, the hairstylist would actually brush my eyelids and have her entire hand in my face. The co-owner gave me a litany of excuses, blaming my straight hair. I've had haircuts at other places and no one else found it necessary to get so close as to smudge my eyeliner. The hair stylist also dropped her scissors twice throughout the haircut.
Finally, I skipped the blow-dry, like I mentioned. The entire process, talking to the hairstylist, wetting down my hair, and getting it cut took less than 30 minutes. The total cost was $30. read more
