I am beyond disappointed. I have PPO insurance and I have never had a front desk employee tell me I…read moreneed to find out myself if my insurance can be taken at a doctor's office. My insurance can be taken anywhere in the world but suddenly this location is making me do the leg work to get verified? Don't waste your time here. Bad attitude all around.

I switched doctors because I heard how attentive Rancho Wellness is when you needed something. I…read morecalled them to see if I could get a prescription before leaving town for a cold and flu I was coming down with. They said they could not see me for at least two days and said I should go to the urgent care. I tood them I wasn't leaving for 2 days and a virtual appointment is ok if they can't see me in the office. They still said they can't see me. Makes me second guessing switching doctors. Maybe because I'm a new patient it's just not a priority.

Dr. Fakhoury has been our Primary Doctor for about 11 years. Hands down, the best Doctor anyone…read morecould wish for. He is kind, caring, compassionate and a seasoned Doctor who takes his time in assessing you. For those people giving Dr. poor reviews because they have to sometimes wait long hours, please note that unpredictable situations arise daily and that will determine how the day unfolds. With that said, if you have an appointment for follow-up blood work and a toddler with a cough and high fever comes in.......it is not rocket science, they will likely take precedence. Maybe some of you have never visited an emergency room. Same concept! I too have experienced waiting hours to be seen with an appointment. Instead of getting worked up about, I understand that this is how it is at times and par for the course. All patients, and there are a lot, will get the same great service I get ....and THAT TAKES TIME. Prior to meeting Dr., in my previous 20 years of seeing other doctors, I have never had a Dr. assess me for more than 3-5 minutes and then send me off; I thought that was the norm. I say all of this because we have a high level of respect and praise for Dr. He has taken such excellent care of my husband and I, as if we were family. He and his staff always go above and beyond/go the extra mile to rule out a certain concern or illness and take whatever extra steps necessary for the issue at hand. I have personally experienced, and have also seen with other patients, where the staff work into their lunch hours to ensure all patients are taken care of. We know we are in great hands with Dr. So much so that when our insurance changed last year and tripled in cost, to continue with the same insurance that Dr. accepts, we discussed our options and finances in great length. We opted that is well worth the extra expense to continue receiving priceless, top-notch care (with no regrets). I hope you read this Dr. Thank you, thank you, thank you for being the one-in-a billion Dr. you are. We are so blessed to have you.

From friendly staff answering phones to being helpful with sending in prescription refills, this…read moreoffice is wonderful! Plus the amazing care from the doctor and PA, and caring nursing staff, makes this a fantastic place to go when I need doctor's care.

Terrible office staff. My 70+ year old mother is a patient here and getting the simplest things…read moredone is such a hassle. No sense of urgency or care, no follow up, nothing. They will tell you they will call you and never do. Resulting in having to go into the office for a 5 minute task that any other doctor's office would do without having to be reminded a hundred times. If you need a referral for a painful condition, good luck to you. They will drag it out for weeks and force you to go into office for them to do their job. They'll tell you they'll call you when the authorization comes through (which takes all of 5 minutes), and then you won't hear from them again. And when you do go in, they send you to a doctor at a location that they're no longer practicing at so you have to start the process with them all over again and wait for weeks again. The doctor is fine but the office staff are the worst and because of that we're now in search of a new doctor's office. Shame because she likes the doctor but the incompetence of the staff is unlike anything we've ever seen.

Unfortunately, my experience with this doctor's office has been disappointing. The staff is…read moreunprofessional and fails to follow up as needed, which creates unnecessary stress and inconvenience. I would not recommend this office based on my experience.

Today was my mother's annual appointment and Melissa and Gabby were amazing to my mother. Very…read morekind very happy with all of her test results. Melissa was very informative . also we love that Melissa speaks Spanish so she could communicate with my mother that's a plus

Dr Grobler and his amazing staff are quit literal Angels and blessings. They saved both my Mother…read moreand Fathers lives and they take such extraordinary care Of my parents. I can not express my gratitude to them and Dr GROBLER is what medicine should be. The crossroads of medicine, caring, knowledge and empathy. They are amazing!

The new patient process is modern and efficient. I was able to get my forms and submissions done…read moreonline ahead of my appointment. They were able to schedule me in quickly, and the staff are all very friendly. My visit with Dr Majithia was excellent. He took the time to listen to everything I had to say, and asked follow up questions often. He adjusted his approach and recommendations based on my responses. I really felt like he was getting to the important details. Thank you Dr! And thank you to your staff as well. See you soon.

Extremely discriminatory. The way I was treated in this physician's office was terrible and…read moreextremely rude. I'd say it was racially motivated. This happened on my very first appointment in this office will not be returning; I suggest you look for another Doctor who cares and will not judge you based off your appearance.

I am an optometrist and a past patient. Dr. Chai is one of the most professional, knowledgeable…read moreand caring physicians I have ever met.

Dr. Chai provides excellent care with great attention to detail for his patient's particular needs…read more He was the long time dr for both of my grandparents, and I attribute much of their comfort in their final years to his excellent and above and beyond approach to his patients. He was always very accessible when changes in their health came up, and was quick to order new medications and make sure they weren't left without the correct care. He also took the time to explain the changes in the medication to us, so we fully understood how, when, and why he took a particular approach to addressing a new health concern. The type of care he provides is worth every penny.

The most excellent health care I have ever received. They listen, care, and leave no stone unturned…read moreto get you well and keep you healthy.

Excellent Care! All staff are amazing and sweet. Everytime I have been heard and told as to what to…read moreexpect for the visit or any follow up visit. They explain everything to you to be sure you understand. Are willing to answer any question you may have.

I have been under the care of Dr. Unger since moving here in 2019. There are no words to describe…read morehow much this man, and his office staff, have changed my life. You see, there are those like myself whose predicament is one where a Dr's proficiency, and humanity is the key distinguishing factor between a life of suffering or a sustained quality of life- I am so blessed. I have a real support system. My review is for those who like myself are looking for help; I have never had any other doctor like Dr. Unger. He has far exceeded my expectations- and I live a quality life I never imagined. Thank you to his wife, and office manager, Lisa, and to Layla, they are amazing- the whole office!!!!!

I am writing this review, not as a patient of Dr. Unger but has a colleague in medicine. I am a…read morephysician as well who has been in medicine for 13 years. I have worked and been educated in 7 large institutions across the United States working with professors of all walks of life. I work as a consultant with Dr. Unger and interact with him regularly but in a different sub-specialty. I know him to be one of the most caring and thorough clinicians I have ever met. His history, resume, expertise and personality are outstanding. He has gone out of his way to write to textbooks on the management of diabetes. I have met several people who have done this, none of them have the aptitude and kind personality that Dr. Unger has. When I receive a referral from him, I receive an informed history that is certainly the most thorough and relevant to the particular question we are aimed to ask of any available. I know many primary care physicians, Dr. Unger is the most interested and attentive of any I have met. Every referral comes with a detailed letter. When I receive referrals from other institutions and individuals, it is up to me to seek for further information and this is often done at a great time investment on my part. There have been instances in which I will call him without any foreknowledge, I will mention a patient's name and he will be able to recall, in detail, all recent events, labs, and other features of the patient without any reference to a medical chart. I don't know anyone who can do this. When I interact with others, I am invariably asked to hold momentarily while they search through their charts to receive a mental update. This isn't exactly a sign of poor performance for others, in fact is is reasonable, but the fact that Dr. Unger is able to accurately describe in many unprompted details the situation cannot be understated. I believe it is a reflection of his attention. It is not distracted, he has the appropriate energy in the right place. Needless to say he knows his patients very well, he interacts with them outside his clinic hours regularly, he always knows what I am doing for them as we work together. I have never met a primary care physician so exhaustively involved in a patient's medical care. When other patients come to my clinic expressing concern about their current primary care provider, Dr. Unger the first thought to come to mind. I have been through this experience many times. Inevitably I receive a telephone call from the patient I referred to him with very positive thoughts, the overwhelming majority are highly satisfied.

I've been going here for more than 10 yrs. The I've had a great experience every time with this…read moreoffice. The staff is always attentive, patient, and friendly, which makes every visit comfortable. Dr. Shui is extremely professional, caring, and takes the time to truly listen and explain everything--very knowledgeable and advanced in his approach. His assistant Dr. Johnny Dauz is also excellent and provides high-quality care. I truly appreciate the level of attention and support I've received, including being provided with sample medication when needed. Highly recommend office of Dr Mark Shiu is the best. Hopeful that their paperwork for work excuse/ disability fees are not too expensive. Over all they're EXCELLENT.

When they finally attend to you, they provide a good service. However, the doctor's lack of respect…read morefor the client's time leads to long wait times. You might find yourself waiting in the waiting room for an extended period, and even after being called in, you could end up staying in the room for an hour or so. When I raised this issue, there was no apology or change in behavior. The staff, while generally fine, can be perceived as having an attitude and treating people rudely when confronted. They have hung up on people. Instead of explaining, they just hung up because they didn't like that you got angry about something they did or are doing. Despite these issues, they have the potential to improve. I am still with them and giving them another chance before I decide to seek another doctor.

This was my first time seeing Dr. Singh. The office staff were friendly and greeted me in a…read morewelcoming tone. The waiting lobby is clean and organized. Dr. Pilar Lee saw me first, and I went over my situation with her. She was nice and attentive. Dr. Singh was caring and I was able to feel comfortable talking to him about my situation. I'm glad I found him as my primary care.

What kind of doctor/clinic won't see people "because they are sick"??? That's the whole point of…read morehaving a doctor. We have been patients for 2+ years. Called to see if we could get a same day appt due to a bad cold. Was told they would call us back. No call back. Next day, called again. Was told they will only talk to us on the phone and won't let him come in. So no tests run, no listening to chest or checking symptoms. They just prescribed antibiotics and lozenges. My husband is still super sick. We will go to urgent care this weekend. Oh and we've still never actually met or spoken to the doctor. It's always been the nurse practitioners. I sense that this clinic just has a doctor in name but not in practice.