I like that they list their inventory online and price match for 45 days after purchase. This made…read moreit super easy to purchase a guitar I already knew I liked, and then get an extra couple hundred off after the fact. Customer service was just OK. I expected they'd toss in a few little goodies with my purchase but it was like pulling teeth just to get an extra set of strings. Love my new Martin!

Came here looking for a stand for my snare drum. Not only did I get one but also got me a cool…read moreshirt that says SUPPORT MUSICIANS. I also applied for & got a Guitar Center card so I'll earn rewards. Alex waited on me & was very nice & even funny. He does take his customer service very seriously too, going above & beyond. This Guitar Center is a cool store & not too far from my house. Their drum room could use some upkeep, however, because the cymbals were coated in dust.

Absolutely horrible experience I had with this place. I spent $1,500 on a accordion for it to…read morearrive with missing screws and scratches including a hole in the bellow, and the man on the phone I was talking with about it was saying it just had minor imperfections but he said nothing about the missing screws and hole in the bellows. DO NOT BUY ANYTHING FROM HERE.

We needed a power cord for our older keyboard. Found this business and decided to give it a try,…read morebased on reviews on Yelp. Easy to find-- off E Broadway Rd in a strip mall. Well marked storefront. The staff was friendly and knowledgeable. They had exactly what we needed. Prices were reasonable. The store was very well stocked. We would definitely return! Give them a try!

Wonderful s selection of books, records, movies, games, toys, even craft supplies!…read more Great place to wander!

I just left the Bookman's Store on Country Club and Southern, and I was abused and disrespected by…read moreone of their staff members. I was shopping, and waiting for my trade offer for some items I brought in. I asked to look at a Collector Comic Book that was locked in a case. I asked the staff member if I could take the book out and look a it because I wanted to make sure nothing was cut out of the comic. He immediately became defensive, and his attitude became hostile. I said "if there is anything cut out it's not worth $25 and I want to check. If I damage it while looking at it, I'll pay for it." His response wasn't helpful or understanding, it was pushy and abusive. "You should just get these while you see them. No one has these, and I've never seen one in our store since I've been here". I said "I have been collecting comics all of my life, and if there is anything cut out, it's not worth $10 to me". Again, instead of being friendly and asking anything helpful or asking questions, he was pushy and forceful, and became even more irritated when I pointed out the water damage on the back of the comic and told him I didn't want it. He was very unfriendly from the start. A toxic person, to be as kind as I can be. I received notice that my trade offer was ready, but I cancelled my trade offer, and walked out of the store with the items I had brought to trade. I WILL NEVER RETURN AS LONG AS THAT PERSON WORKS THERE. When I advised the staff of what happened, they seemed disinterested in doing anything. I asked them "how can you allow a person who treats customer this was to work here, and why would you want to work here if the business allows this?" They all looked at me with blank stares on their faces. A manager did talk to me, but it was the same attitude as the rude employee. He didn't introduce himself my name. He didn't try to find out the name of the employee. His attitude, like the rude staff member, was an attitude of not wanting to be there, an attitude of feeling irritated that they have to actually talk to a customer and assist them, an attitude of superiority and entitlement, an attitude that their customers do not matter to them and that they don't respect people in general. I advised their manager on duty that I work as a customer service consultant, and the employees treatment was unacceptable. He did offer complimentary credit, but did not indicate how much. I declined and told them honestly "I don't care if you pay me a Billion dollars in cash, I don't want it if that person works here. What he did was unacceptable and he should be fired". I am sure they won't do anything, and I want everyone to know that Bookman's is a TOXIC company who does not appreciate their customers, and they will screw you over and abuse you if you go there.

We had a great experience with Milano Music Center with an online rental for both a school band and…read morean orchestra instrument. We knew they had the best instrument rental plan in Arizona because they had so many 5 reviews. They carry all the major brass and woodwind brands like Yamaha, Bach, Selmer, Eastman, and Backun. For guitars they carry Fender guitars and Gibson guitars plus Martin guitars and Taylor guitars. Since their HUGE music store is in Mesa and we live in Glendale the best part was we used their online rental service and they had an option to pick up the saxophone rental and violin rental at one of their 23 partner rental stores all over Maricopa County or one of their Educational Representatives could drop it off at the school for us. SUPER CONVENIENT! I highly recommend Milano Music Center !

As the mother of a musician, I've learned far more about instruments and accessories than I ever…read moreknew before. I still may not be able to identify everything, but I'm getting better. While I was in town visiting my son, he mentioned that there was a music store not far from us that he'd like to visit. I wasn't prepared for the size of this place-it's far more than just a "music store." He had a gleeful look of awe as he admired the selection of brass instruments and was able to play a few of them too. He'll be ready to make a purchase soon, so he wants to know for sure which one is just right. If you don't quite know what you're looking for, or need some elevated service, you might find someone, you might not. It's a more laid-back approach to customer service-we had to seek someone out for help. But I suppose I prefer that over an in-your-face sales person trying to close a deal.

Gilbert school of music is a wonderful place for our preteen to learn musical instruments,…read moreperforming skills, and bring him to new height of understanding music theory. We appreciate the selection of instruments that they offer, and the value for the money paid to this group. I appreciate the fact they accept the Arizona ESA scholarship program to help homeschool families educate their kids in these valuable aspects of education. Thank you, Coach Yigeon, and all the staff at Gilbert school of music!

Gilbert School of Music has been amazing! Brandon and Desiree were my first impression people that…read moreI met when I began my journey. They both were and have been so helpful and kind to me. Coach Joe is amazing and very enthusiastic and encouraging as my coach. So glad to be attending this school!

I came to get my guitar fixed at the store and the guy told me he's a professional guitar tech and…read moreone of my strings are keep on breaking. I went in there over 20 times to fix my guitars and there's always happens to me. Do not come here.

So many great reasons to shop here! Years ago when we rented a violin, the customer service was on…read morethe slow side- However that has completely changed! The staff is very attentive and efficient, as well as super helpful! They didn't have the item we wanted in the store... so the personable young man helped us by showing us online options. We selected one we thought my daughter would like and he suggested having it shipped to the store when I mentioned my mail service is shoddy. Each time I called to check if it had arrived (we were anxious) they were polite and patient with me. It arrived when they said it would, and they called me as soon as it arrived. When we came in for pick up, the nice young man told my daughter if she opened it there, he would tune it for her. The ukulele is beautiful- even better than we expected! *see the photo we posted* We could not be more pleased with the new organized store layout and the caliber of employees at this location. I will definitely be back for our ongoing music needs. It is rare to run across service with such high standards- the young men are well trained and professional, it is a pleasure to do business there!

Brindleys made it SO easy to rent my instrument online. When I came to pick it up Trinity and Brook…read more(I think and I'm so sad I don't remember because) they were SO SO WONDERFUL. With a quick tutorial and run down of my contract, instrument, and even making so suggestions on items to help me get started. It's been affordable and realistic both financially and care. Thank you for such a great start to my music journey, Brindleys!

Got my old trumpet repaired and am quite pleased with the results. Ask for Bruce (either one) but…read morebe prepared for the "Bruces" Monty Python routine if your name is also Bruce!

Tim is the best! He has such a passion for music. He has given my son so much confidence and helped…read morehim grow as a musician. He comes to support him at school when he has guitar concerts. He really cares about his students.

We moved to Arizona from out of state in 2022. We reached out to find a new instructor to continue…read moremy son's guitar lessons. We found Tim. We started with weekly lessons not really knowing what to expect from a new teacher in a new place. My son started really enjoying his lessons with Tim and we started seeing or really hearing the progress. We fell in love with the song choices Tim was picking for him and my son was thriving. He started picking up the guitar in his own to practice without us telling him to. It makes all the difference when you have the right teacher to challenge you in all the right ways and that's been Tim. We see his passion for the music and for his students. He goes the extra mile for them as well. You won't be sorry hiring Tim to learn guitar. Consider it the best thing you'll do for yourself or your student. And now that he's offering at home lessons is the cherry on top.