Absolutely horrible experience I had with this place. I spent $1,500 on a accordion for it to…read morearrive with missing screws and scratches including a hole in the bellow, and the man on the phone I was talking with about it was saying it just had minor imperfections but he said nothing about the missing screws and hole in the bellows. DO NOT BUY ANYTHING FROM HERE.

We needed a power cord for our older keyboard. Found this business and decided to give it a try,…read morebased on reviews on Yelp. Easy to find-- off E Broadway Rd in a strip mall. Well marked storefront. The staff was friendly and knowledgeable. They had exactly what we needed. Prices were reasonable. The store was very well stocked. We would definitely return! Give them a try!

Wonderful s selection of books, records, movies, games, toys, even craft supplies!…read more Great place to wander!

I just left the Bookman's Store on Country Club and Southern, and I was abused and disrespected by…read moreone of their staff members. I was shopping, and waiting for my trade offer for some items I brought in. I asked to look at a Collector Comic Book that was locked in a case. I asked the staff member if I could take the book out and look a it because I wanted to make sure nothing was cut out of the comic. He immediately became defensive, and his attitude became hostile. I said "if there is anything cut out it's not worth $25 and I want to check. If I damage it while looking at it, I'll pay for it." His response wasn't helpful or understanding, it was pushy and abusive. "You should just get these while you see them. No one has these, and I've never seen one in our store since I've been here". I said "I have been collecting comics all of my life, and if there is anything cut out, it's not worth $10 to me". Again, instead of being friendly and asking anything helpful or asking questions, he was pushy and forceful, and became even more irritated when I pointed out the water damage on the back of the comic and told him I didn't want it. He was very unfriendly from the start. A toxic person, to be as kind as I can be. I received notice that my trade offer was ready, but I cancelled my trade offer, and walked out of the store with the items I had brought to trade. I WILL NEVER RETURN AS LONG AS THAT PERSON WORKS THERE. When I advised the staff of what happened, they seemed disinterested in doing anything. I asked them "how can you allow a person who treats customer this was to work here, and why would you want to work here if the business allows this?" They all looked at me with blank stares on their faces. A manager did talk to me, but it was the same attitude as the rude employee. He didn't introduce himself my name. He didn't try to find out the name of the employee. His attitude, like the rude staff member, was an attitude of not wanting to be there, an attitude of feeling irritated that they have to actually talk to a customer and assist them, an attitude of superiority and entitlement, an attitude that their customers do not matter to them and that they don't respect people in general. I advised their manager on duty that I work as a customer service consultant, and the employees treatment was unacceptable. He did offer complimentary credit, but did not indicate how much. I declined and told them honestly "I don't care if you pay me a Billion dollars in cash, I don't want it if that person works here. What he did was unacceptable and he should be fired". I am sure they won't do anything, and I want everyone to know that Bookman's is a TOXIC company who does not appreciate their customers, and they will screw you over and abuse you if you go there.

As the mother of a musician, I've learned far more about instruments and accessories than I ever…read moreknew before. I still may not be able to identify everything, but I'm getting better. While I was in town visiting my son, he mentioned that there was a music store not far from us that he'd like to visit. I wasn't prepared for the size of this place-it's far more than just a "music store." He had a gleeful look of awe as he admired the selection of brass instruments and was able to play a few of them too. He'll be ready to make a purchase soon, so he wants to know for sure which one is just right. If you don't quite know what you're looking for, or need some elevated service, you might find someone, you might not. It's a more laid-back approach to customer service-we had to seek someone out for help. But I suppose I prefer that over an in-your-face sales person trying to close a deal.

Can't say enough good things about this place. For me, it's a drummer's paradise. I find something…read morenew each time I come here.

Gilbert school of music is a wonderful place for our preteen to learn musical instruments,…read moreperforming skills, and bring him to new height of understanding music theory. We appreciate the selection of instruments that they offer, and the value for the money paid to this group. I appreciate the fact they accept the Arizona ESA scholarship program to help homeschool families educate their kids in these valuable aspects of education. Thank you, Coach Yigeon, and all the staff at Gilbert school of music!

Gilbert School of Music has been amazing! Brandon and Desiree were my first impression people that…read moreI met when I began my journey. They both were and have been so helpful and kind to me. Coach Joe is amazing and very enthusiastic and encouraging as my coach. So glad to be attending this school!

I came to get my guitar fixed at the store and the guy told me he's a professional guitar tech and…read moreone of my strings are keep on breaking. I went in there over 20 times to fix my guitars and there's always happens to me. Do not come here.

So many great reasons to shop here! Years ago when we rented a violin, the customer service was on…read morethe slow side- However that has completely changed! The staff is very attentive and efficient, as well as super helpful! They didn't have the item we wanted in the store... so the personable young man helped us by showing us online options. We selected one we thought my daughter would like and he suggested having it shipped to the store when I mentioned my mail service is shoddy. Each time I called to check if it had arrived (we were anxious) they were polite and patient with me. It arrived when they said it would, and they called me as soon as it arrived. When we came in for pick up, the nice young man told my daughter if she opened it there, he would tune it for her. The ukulele is beautiful- even better than we expected! *see the photo we posted* We could not be more pleased with the new organized store layout and the caliber of employees at this location. I will definitely be back for our ongoing music needs. It is rare to run across service with such high standards- the young men are well trained and professional, it is a pleasure to do business there!

Got my old trumpet repaired and am quite pleased with the results. Ask for Bruce (either one) but…read morebe prepared for the "Bruces" Monty Python routine if your name is also Bruce!

I live super close to Brindleys, and I love supporting local! I have a professional model solid…read moresilver flute that I wanted to get overhauled, as it hasn't been played in several years. Everyone I spoke to was really nice, and I was able to get my flute serviced quickly. The instrument repair person is there on Wednesdays and Saturdays. They did a pretty good job, but definitely didn't polish my flute, which I was kind of disappointed about, especially since I asked it to be thoroughly cleaned (this was also indicated on my service ticket they typed up). I was able to polish it myself after I got it back with a silver polishing cloth that I had to purchase. They have a huge variety of instruments, accessories, and books! It does seem to be more catered to guitars/percussion, but they still had a decent selection for woodwinds and brass. They also have tons of teachers that do private lessons. I will definitely be returning if I need anymore repairs done, as they did a nice job with those!