I scheduled an appointment a few weeks ago for a blowout on Saturday for an event. This was my first visit to Tame, though I decided to book a visit on the advice of a friend. A friend and I were both met with a horrible and disappointing experience. When we arrived, the the salon was running more than 15 minutes behind. We both sat and waited for our appointment, which would have been fine had the the rest of the appointment run smoothly. Finally, after watching multiple people that had appointments after me get taken back for their appointment, I was told that a man would be washing my hair and that I should follow him. He was not who I signed up with and it seemed as though Tame was running low on staff and just "stuck" me with someone to get the process moving along. Next, after having my hair washed, I was told to" just wait here" which involved just standing in the middle of the salon with wet hair while the man that had washed my hair attempted to find a chair to stick me in. He finally came back for me and sat me next to my friend, as we had been told me would be, as we had scheduled our appointments together. I continued to sit there alone, until a hairdresser appeared and rudely informed me that I was in her clients chair and that I would need to find somewhere else to go. Finally after being seated in front of the information desk, the man came back and dried my hair. Finally after more sitting, unattended to, it seems as though Tame found someone to take on my appointment, because the hair dresser I had signed up was still busy with a bride, running 45min-1hr over her appointment. While I understand that a bride requires special care, it was not appropriate to leave a new customer in such a position of abandonment. Further, the hairdresser that did my hair continued to have inappropriate conversations with the receptionists, relating to the color of her wedding dress as she was a virgin etc etc. Further, as I had been seated in a chair that did not seem to be any one's station in particular, it was lacking in supplies or even a mirror in front of me. I never ever wear my hair with a middle part, though the hairdresser styled my hair in such a fashion that I had a middle part. I could not see my hair as there was no mirror and I expected her to either style my hair in its natural part or to simply ask. Upon finally seeing my hair, it was sloppy and had fallen to nearly straight within hours of leaving.
I am sure that my friend that joined me will voice her own complaints, but to sum it up, she had to wash and re-curl her hair upon leaving Tame.
I am incredibly disappointed in my experience at Tame and their disgraceful level of customer service. I would have voiced my complaints previously, but I was running short of time as the appointment had run so awry and my friend needed to leave to completely re-do her hair.
I previously contacted Tame about my experience, but received no reply. I would not recommend Tame to anyone following this experience.
Edit: heard back from them and offered a free blowout. read more