Please be aware of their cancellation policy. Cancelling means you are not getting any of your…read moremoney back. Sometimes, things happen and cancelling is necessary. The non flexibility will make us rethink where we stay next time.

Absolutely absurd, we arrive and the cabin is dirty and not as it seems in the pictures and when…read moregetting our bands for the attractions for A party of 22 the office lady doesn't believe that we have that many people and refuses to give us what we paid for, calls my aunt a bitch and assaults my dad Slapping his arm. according to other members of our party she seemed drunk or hung over and in the end the cops were called and we were kicked out for no reason at all without any mention of a refund. our party is Mexican and I don't doubt that this was an act of racism at its finest. Unbelievable.

I'm not sure why so many 1-2 star reviews! Upon our arrival the front desk was an easy check in!…read more We stayed in building 31A. The room was clean, beds where made, the floors honestly looked freshly swept or mopped. The a/c worked great and no smell to the room! Room service needs to be called in order for them to come to you, but I called around 2:30pm for new towels and they brought them not even 10 mins later! The showers are a good size and the bathrooms were clean! My lack of stars is actually for the pool area + arcade. I hate the time limits on things like the hot tub and warming pools. As well as not enough tubes for the lazy river/ rides! The arcade is also more for younger kids but no issue there other than the workers! The card machine ate $80 of cash and they said there was nothing they could do about it! I had to call and complain a few times for them to offer money back. But no one working on site was any help at all. Honestly horrible staff other than front desk and the room service! Overall super fun experience! 26F, 26M, 17M, 18 month baby and two 60yos!

My review is ONLY for the waterpark and dry park. I did not stay on property. I was trying to…read moredecide between this place or Noah's Ark. I decided on this place since they had a few unique slides and such a unique look! plus you got 2 parks in one. I am not a go kart person and they have quite a lot of them. My husband enjoyed those. I just watched. I really wanted to try the roller coasters and I was so lucky with NO lines. The 4 wooden coasters are rough and very intense rides. Would I ride them again? Probably not. But I was so glad I could try them. The waterpark was fun. I did spend most of my time in the indoor portion. However, I really enjoyed the lazy river outside. The crazy wave pool with the 9 foot waves ... scary and crazy... Also not for me but I enjoyed people watching. The rotating slide is really why I was there. I never been on something like this. I think it's the only one in the USA and wow was it weird. It was really fun and different and something I will be probably never experience again. It can give you a little bit of motion sickness due to the movement but if that's not an issue for you, you should be good. I also love a good hot tub which they had. I definitely recommend and would love to come back. It was just so unique and fun.

First Sundara Cottages are different than Sundara Spa & Inn. The only other review is of Sundara…read moreInn. The Cottages are beautiful presidential suites. There are 4 cottages all with the same layout. Each cottage has a 2 bedroom, 2 bathroom suite with a fireplace, full kitchen complete with a gas range. In the center of each, there is a one bedroom suite with a room exclusively for the hottub and a small kitchen. It is rented as either a two bedroom (either end of the cottage), three bedroom (an end and the center one bedroom), five bedroom (the entire cottage). It is a timeshare. It can be rented out. We have stayed there at least five times. It is peaceful there even with the construction going on. They recently renovated to make more modern.

When looking for a place to go relax for my birthday, Just my boyfriend and I, sundara was my first…read morechoice because my own clients (I work at a spa) told me great things. I noticed on the website right away that sundara had construction going on. So when I called to reserve I asked right away exactly How the construction would affect our stay. They assured me that where we were going to be staying they wouldn't be working and that all the work was being done on the way opposite side of the resort. So I went Ahead and gladly paid $577 for my over night stay and couples massage. The room was awsome and the massages were great! But then to get woken up at 7:30am with loud banging literally right next door was frustrating. I think it's great your trying to imprOve and expand but then be honest with me and I would have waited to spend my $577 when the construction was over. My friend works construction everyday and took today (Monday) off of work to get away and relax with me and we dealt with it the whole time. Also I think it's pretty unsanitary to have the breakfast food literally NEXT to rooms that are being worked on. I could see dust coming from a room very close to wear all the fruit and other food was laying out.

A visit to this hotel was included in a package deal. It is one of the Natura Resorts properties…read morewhen you visit Wisconsin Dells. We got a discount in the restaurant and we could use the amenities free. We took advantage of the whirlpool, sauna, and a wonderful stroll on the Riverwalk that night after dinner at High Rock Cafe. Unfortunately, on the day we visited previous guests had tossed several towels in the pool and nobody had checked the area to clean it. A quick discrete visit to the front desk, took care of that but we opted to stay out of the pool. The Sauna and whirlpool were fabulous! We were lucky enough to have three places to ourselves for anyway an hour before guests showed up with kids. It was a very relaxing way to spend the afternoon before a marvelous dinner. We had planned to come to the restaurant for the advertised brunch the next morning but decided to return home instead. Next time, we're going to hit up the beautiful sky views over the river for brunch! Everywhere we went, people bragged about the menu at The Vue restaurant. It sounds like a great place for adults for any meal!! We were told drinks and appetizers were fabulous! Next time, for sure!! The most amazing part of this property is that it's on a beautiful Riverwalk. After our dinner, we strolled the walk in the cool night. I was a little hesitant and worried about safety, being originally from Chicago! However, there were lots of people walking, an outdoor art exhibit, and the pathway is well lit with entrances to all the Riverwalk businesses a accessible from the cemented pathway. There's also a police station very close by -- near the grocery store. It turned out to be a very lovely walk. I was glad my friend insisted we go. Check out this property. Consider staying at it. It's convenient located near downtown -- close enough to walk to all the shopping and dining you could desire! Many of the main attractions are also downtown. If you're willing to walk (we were), you could be very happy with the convenience of this location.

The location was good but unfortunately this was a bait and switch situation by Natura. Viewing…read moretheir site, I reserved the extension building (street view) which is across the street from the "hotel". I reserved the two queen room. The picture of the room in no way reflects what my room looked like AT ALL. Definitely a motel with poor amenities and dirty! I spilled some water on the floor and used a towel to clean it up. The towel ended up completely dirty from wiping the floor (disgusting). Added picture. Also saw a piece of what I think was dried up meat next to the microwave. They indicate you get free WiFi and cable TV. I was unable to get any WiFi unless I went across the street to the lobby. I asked the front desk about it and they use the router from the hotel and expect that the buildings across the street will connect to the signal (no extender). I included a pic of the message I received on all of my devices. When it did connect, it would then indicate "Internet no connection". My nephew wanted to watch a movie so we turned on the TV. Only got 5 of the cable channels and they were 3 news channels and a cartoon channel. All other channels indicated the signal was too weak (again, probably wired into the cable from across the street). As I sat in the lobby over two days when I needed WiFi, I counted 6-7 customers who went to the front desk complaining about various things. The front desk sticks to their script and we're not accommodating or helpful. Always offered to give the money back and the person could go elsewhere. I have never observed so many complaints from a variety of people (in two days) and I do quite a bit of traveling. We have stayed in 4-5 places in the Dells and this is BY FAR the worst accommodations and customer service we have encountered. Even the "free" use of the Natura beach (which is a great perk) won't lure us to stay at a Natura "resort" ever again. Recommendation: STEER CLEAR of their hotel/lodging!!

Went to a wedding down the road and my fiance and our baby and I were going to stay in a cabin. We…read morearrived after the wedding and it was disgusting. The floors were dirty, we pulled out the pull out couch and the mattress was dirty (like literal dirt). Ultimately we ended up leaving. Would never recommend to anyone.

Clean, family friendly resort. Amenities include an indoor pool for the kiddies with numerous…read moreslides and squirrels. Outdoor kids' pool with two slides that could use a softer landing area. There's a pool to accommodate all ages as well. Fire pits are available for bonfires and S'mores, kits available in the gift shop. Family suitable movies in hotel lobby at 7PM. Volleyball net, walking trails, and a sad outdoor ping pong table are available, too. No daily maid service. A hot tub would be a very nice addition!

This review is overdue, we recently had the pleasure of staying at Cedar Lake Lodge and Settlement…read morein Wisconsin Dells, and I cannot rave enough about this incredible property and its amazing owners. We were in search of a place where we could rent the entire property for our wedding and wanted a place where we could offer all of the ages of the family something to do at any given moment. This place delivered!! My best friend and I called this place on a roadtrip because we found it on google and thought it was worth a shot and Chris the owner answered and was so kind and thoughtful that we detoured and stopped to meet him there in the middle of winter. We chose this place because of him and the fabulous, well kept property. We talked with Chris and his wife several times prior to our August wedding and they were patient with our planning process and able to accommodate all of our requests. We cannot thank them enough for the use of the clubhouse and pool! From the moment we arrived, we were greeted with warm hospitality and exceptional service that made our stay truly unforgettable.  Chris and his wife Angie, the staff and property were more than we could have dreamed up! The property itself is absolutely stunning, nestled in a picturesque setting that offers breathtaking views and a serene atmosphere of the Wisconsin River. It was the perfect site for our wedding and family gathering, providing a beautiful backdrop for our special day and ample space for all our guests to relax and enjoy.  The owners went above and beyond to ensure that every detail was taken care of, making the entire experience seamless and stress-free. Their dedication to excellence and genuine care for their guests truly set Cedar Lake Lodge and Settlement apart.  Whether you're planning a wedding, a family reunion, or just a peaceful getaway, I highly recommend Cedar Lake Lodge and Settlement. It is a hidden gem in Wisconsin Dells that offers unparalleled beauty, comfort, and hospitality. We can't wait to return!   Highly recommend that you rent a boat for some amazing photos and head next door to rent tubes to float down the river! My whole family loved using the tickets to Noah's Ark and the Big Cat Sanctuary.

I can say enough about this place. Family time, girl friend getaways, romantic getaways it's the…read moreperfect setting. Very clean and caters to nature. The water, woods and clean air surround you while only bring a few miles away from traditional stores and activities. It's truly a secret gem, most people have no idea what a hidden treasure.

From out-of-state vacationing with our teenage grandsons. This is our third stay here, so the boys…read moreknow their way around pretty well. We also have relatives nearby that come stay to make it a large family affair. The boys really love this place. The numerous water parks are all great. The arcade area is good for half a day. The food venues are all good and the evening visits for frozen yogurt is a must. Rooms are getting a bit dated but well maintained and more than acceptable for our needs. Plenty of parking. There is so much to do and see in the area, this makes for a great home base location.

We came to Wisconsin on 7/3/26 to celebrate our wedding anniversary. One of the things we got…read moretickets for was the Take Flight experience. We couldn't decide out of the two experience which one to do so we did a double feature. We come into the building on the 4th of July and there is an information desk because the place is loaded with other things to do at the resort. We get to the Take Flight and wait in line until it's time for us to go in. It was a bit of a wait because a group before us had just gone in. We did the Space Flight first. WOW is all I can say! I don't want to give it away but I would recommend the experience. It's full of surprises. We really enjoyed Space Flight. Then we unfortunately had to stand in line again for Wonders of the American West. That wait was even longer. We enjoyed that experience too. We got our pictures taken by a photographer for both experiences and we took advantage of their picture offerings after we were done to remember the experience. The one thing that needs improvement is that you have to be weighed before getting access to the line (which is fine). You have to be less than 325 pounds. There is a red light/green bright circular light on a tall pole right above the scale for everyone to see. It's embarrassing if you step on and it turns red for no entry. That should be moved so only the attendant can see. No one should have anxiety about people seeing if you get a green light or red light. Next we were hungry so we stopped at the Camp Social Burger Bar. Many were hanging out at the bar and the food looked pretty good so we decided to get the Burger BBQ which is an angus beef patty with cheese, bacon and onion strings with bbq sauce. It came with homemade potato chips. Hubby got a pina colada mocktail and they decorated it so pretty with the 4th of July colors and decorations. I must say the burger, chips and the drink were divine. We sat in the seating they have and just chilled which was nice. They have so many other eating places and a candy shop. We really enjoyed our experience there and highly recommend. Thank you Wilderness at the Resort. A+ in our books!

I'd give Great Wolf Lodge 3.5/5 stars. Overall, it's definitely a 100% kid-friendly resort, but I…read morewouldn't say it's as enjoyable for teenagers unless you're mainly there for the water park. My biggest issue was the room service and basic room amenities. Around 8 AM during my stay, I called multiple times asking for more towels, coffee cups, and coffee. By 10 AM, no one had come, so I called again. They apologized and assured me someone would come up, but once again, no one ever came. The room service honestly did not satisfy me at all--I've had much better experiences elsewhere. When I first arrived, my room also didn't have a bar of hand soap, extra toilet paper, or a channel guide for the TV, which made things a little more inconvenient than they needed to be. That being said, if you're traveling with younger kids, I think this is a great option because there's a lot specifically geared toward them. For teens, though, there are definitely other resorts I'd consider first.

Horrendous customer service. I reserved the deluxe room through Expedia, with a fireplace. When I…read moregot there, they put me into a regular room that had a rancid disgusting smell. I complained to the front desk. They said they cannot do anything about the deluxe room, but they moved me to another standard room, which was ok, but not what I paid for. The whole experience was extremely inconvenient and took over an hour of my vacation time. I typically don't post bad reviews like this unless the place is really bad. I communicated with their management to try to work this out. They basically told me to go pound sand and to deal with Expedia. Expedia told me it's Great Wolf Lodge problem not their problem. With so many other nice water parks in the area, why would I come back to this sh*thole?

We enjoyed our stay from check in with Anthony (loved his personality) to check out. The water park…read morewas enjoyed by all. Every encounter with staff was pleasant. Due to a forgotten item we received wonderful and fast assistance from their security. Augi and Bobby were so understanding and showed that with theor urgency behind finding a solution for us. We will be back! See yall soon!!!!

Chula Vista definitely needs to be updated, the resort is very dark and dingy…read more Service could be better Food could be better and pricing could be better

View. Room. Staff all exceeded my expectations!! Loved our stay the only issue was location. It not…read morebeing really near the main attractions was alot of running back and forth however the amazing views of the lake and romantic setting for at night was worth it.

I want to share my experience regarding the noise levels during our recent stay. We encountered…read moresignificant disturbances due to poor soundproofing, which made it unbearable, especially when traveling with a small child. For two of the three nights, the noise was excessive. During our last night, which much needed sleep, I contacted the front desk twice. The first time, I was told security would address the loud group on the patio. On my second call, I was advised to approach the guests myself to ask them to lower their volume, which I found quite shocking. When I requested the staff's name, she began to spell it out instead of simply stating it, and ultimately hung up on me. Given that we paid over $500/per night was too much for not getting much sleep. As well as the lack of support and rude service were very disappointing. I hope future guests take note of this issue and similar other reviews about the excessive noise level likely due to lack of soundproofing.