This is a really beautiful store with decent stock. Thus the one star. BUT the associates are absolutely terrible. I live nearby and stop in frequently to see the clothes "in person", since I like their line, but often need to try things on. I have visited the store at least once a month in the past year, and have been asked if I need anything exactly twice on all those visits. But today was the straw that broke the camel's back. I entered, walked around the entire store, found a dress I was interested in, took it in two sizes and carried them around as I continued to look. This, in other Talbot's stores, is code for "help please". Nothing. I went into the dressing room, tried on both dresses, decided on my size. Since a sale is coming up, I thought I would ask if they could hold the dress for me for 3 days. Still no one approached me. I carried the dresses around, looked at a few more items, retuned to the original rack, hung the dresses back up, and left. There was one other customer and three associates in the store as this took place. I will purchase the dress on line, now that I know my size. The Orchard Park store is a twenty minute drive. If you need something at Talbot's in the Buffalo area, go there. The Williamsville store is a customer service nightmare. read more