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    Take A Break Spas & Billiards

    3.5 (8 reviews)
    Open 10:00 am - 6:00 pm
    Updated 3 months ago

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    Hearth & Home Distributors of Utah - Gorgeous Gas Fireplace in Salt Lake City Utah with stone.

    Hearth & Home Distributors of Utah

    2.5(33 reviews)
    23.9 miSugar House

    Our experience at Hearth and Home was very poor. There was little to no project management…read more Contractors were not aligned, not scheduled properly -- nobody was working to get our fireplace install done. Office care and follow-up was insufficient; no-one showed follow-up or leadership. I had to manage it all. And there was a lot of basic incompetence: the wrong fireplace being ordered and installed; the facade covering not being scheduled, then turning up in the wrong size. And so on. I have a busy working life, like we all do, and frequently I had to cancel work plans with little or no notice, to be at home to let contractors in, who then didn't or couldn't do their jobs. And when I reached out to the Hearth and Home office, fingers were pointed, but the job wasn't resolved. I'm left looking at a big invoice that I don't think this company has earned. They have made my life stressful, I'm really aggravated by the experience. Two months after I walked into the Sugar House office, the job still isn't done. In sum: I can't think of a more earned one-star feedback than the useless team at Hearth and Home. If you read this review, go somewhere else, please.

    CJ installed our fireplace perfectly; it looks beautiful and works like a dream. Gary at the…read moreshowroom on 21st helped me pick out an insert model that was both aesthetically pleasing and within my budget. Both guys were super-pleasant to work with, and we had a great experience all around, from the initial purchase through to the actual installation, from start to finish. I highly recommend CJ, Gary, and the folks at Hearth and Home!

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    Outdoor Living Space with Fire Bowls in Utah.

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    Shoes marks where they clearly kicked it to fit and then meant the metal

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    Bullfrog Spas Factory Store - Watching football from the spa

    Bullfrog Spas Factory Store

    3.2(5 reviews)
    7.8 mi

    Don't buy one. Their customer service is non existing. We tried to arrange a time for delivery and…read morethey called back asking if a time would work over voicemail. I kept calling and calling and never heard back or a response. Left numerous voicemails. Turns out they had our delivery time and date set, which was the date they asked if it could work. We weren't at the home so we had to get there so they can deliver it. We were supposed to receive another call to schedule a visit for them to set up our cover and how to use it. It's been over a month and nothing. I tried messaging the person that help us arrange delivery and nothing I even contacted the driver that deliver the hot tub and see if he could help us. Nothing. This company is terrible to work with. Save your money and go somewhere else. $10,000 on a hot tub and this is the service we get. I would rate them 0 if I could.

    We are so pleased with our Bullfrog spa. It has so many options. We have four different jet pacs,…read morebuilt in speakers and a waterfall. We can work everything remotely from our phones which is great because we are only at this house part time. If we ever have questions they are always there to help. It is very easy to take care of and manage the chemicals. We use the spa every day we are in town. It helps my aching back!!

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    Take A Break Spas & Billiards - poolbilliards - Updated May 2026

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