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Take 5 Oil Change

3.8 (4 reviews)
Closed 7:00 am - 8:00 pm
Updated a few days ago

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2 years ago

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2 years ago

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Pep Boys

Pep Boys

(17 reviews)

Guys what happened? I dropped my car off last Sunday for leaking coolant…read more I did not hear from you until Tuesday to say you hadn't determined the issue and would need to do a tear down which would require two hours of labor I was fine with that. On Wednesday when I came in I was told the engine was leaking and would require close to three thousand dollars. I picked the car up and took it to the dealer per your recommendation and they called me in an hour to say the water pump was leaking and that you guys misdiagnosed the problem. Well one thousand three hundred and ninety nine dollars I'm back on the road, so as you can imagine I'll be down to see you tomorrow to get my funds returned Suffice to say I am once again disappointed with the service I received, you guys did an awesome job last time I was there, your like hot and cold. Not consistent!

I came in first thing in the morning and a very nice young man was opening. I told him I had tire…read moreissues and asked if they had openings. He told me not right away, but at 1:00 (4+ hours later) if I come back they would take care of me. SO - I carefully drove back home, 30 minutes drive on suspect tires, and came back. I looked for other locations, but nobody I called had a spot - well, nobody close. So I had to do what I had to do. I get there and another young man is there. In true Oep Boy fashion, they suddenly cant do my work in a reasonable time. They are "too busy". They made an appointment with me and did not honor it. He asks me if I could droo it off, which is one of thier ways of making the customer "choose" to cancel. They have to know that leaving your car there for hours is a ridiculous response. They could have given me a courtesy call, but instead Im wasting gas and time for thus bullshit. If they know they are booked up that bad, why not just tell people that in advance? Dont tell people to come back and start that " drop it off" crap. People have to arrange rides, change plans, strategize - you dont wait until we get to the shop for our appointment to do that. This is a big issue with many Pep Boys. I have found two out of many in the Atlanta Metro that doesnt engage in bullshit.

Take 5 Oil Change - oilchange - Updated May 2026

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