We gave this place 2 tries... they changed our oil but we saw a leak in the garage- drove all the…read moreway back there- apparently they had been sloppy and got oil on some plate and that is what was leaking. OK fine...so we gave them another chance months later when it was time for another oil change. This time the same thing happened!! We do NOT need oil stains in our driveway and garage!! Then after they cleaned it up the second time... We started to smell oil in our car!!! My husband checked and they DID NOT PUT THE CAP on correctly!!!! So oil with splattering all over our engine!!!!! This could cost someone their motor!!! And do you really think Valvoline would pay for a new motor??? NO! The manager Noah was there both times.. either he does not know how to manage and train his people or he is just a bad manager. We will not go back.

I had an excellent experience at this location, despite Amanda and crew being short staffed. They…read morewere very hard working, polite and accommodating. And it was cool to see that there were alot of female employees there. They're competitively priced, you do pay for the quick convenience. It helps if you have a coupon, which can be found on their website. Overall I really recommend this location.

For years, I serviced my Porsche Macan at dealerships, but since I've found Joe's Auto Center, I am…read morea forever client! Honest and reasonable pricing. They always do a wonderful job and I couldn't be happier.

I found myself almost stranded on the road. Car started to miss when I attempted to drive so I…read morelooked for the first auto mechanic service I could find. I pulled into Joe's, and I must say, they made it a most pleasant experience. Joe realized I was in a real conundrum.... could not drive car the way it was... and not only that, but if he did agree to help me I had no way home. Well, Joe did take my car in and offered to help me... which he did. And extremely well!! In todays world it is difficult to find someone who will go out of the way to help when there is an immediate need. Joe was VERY polite, very accommodating, and extremely helpful/professional. And - he also arranged it so someone would drive me home and pick me up when the job was finished. Oh yes, don't let me forget to say that he had the car ready for me the next day. What a find and I am so thankful. I believe the cost was very appropriate for the issues he took on and repaired for me. Thank you Joe!!!!

savannah and justice were very sweet and kind. got me out quickly with an oil and wiper change and…read moreit was fairly cheap. very funny women, laughed a lot with them. they deserve a raise!

I have been using Take 5 for years and never had any prior issues. Today, I went to have my oil…read morechanged and found the employee helping me to be rude. The main issue is that he inputted the wrong amount for my total. Instead of $134, he put $1,430 as the total. I noticed this after I put in my pin and pointed it out. The employee denied that he put in the wrong amount, despite the fact that I could see the error. When my card declined for insufficient funds, he said it must be a WiFi issue. He then restarted the transaction for the correct amount and the card went through no problem. I get that typos happen and I'm not really upset about that part. I'm annoyed that the employee refused to acknowledge the issue and monologued for three straight minutes that he would never do such a thing.

Conrad's took advantage of me. The front desk clerk and the manager work together in dishonest…read moreways. I was charged for a Balance & Rotation of 4 tires. However, none of my tires were balanced nor rotated. All of my tires are on the same wheel well. Worst of all, I wasted my time on a long trip only to have my truck still shaking at speeds of 55 mph and above. SO DISAPPOINTING

Has had my wife's car since Saturday at 10am for four new tires. She originally was going to wait…read moreat the shop. It's now Monday at 2pm and we still don't have it back after we were told Monday morning it would be done by 10am.

They replaced an axel for us and did it very quickly because of our schedule and not having an…read moreextra car. A coupe of months later another part failed and they got us in right away. Probably shouldn't say this but he ate the other part and labor because of the inconvenience. I have never seen any shop do that. Nice guys old style shop reasonably priced.

Efficient and professional. I booked my appointment online, when I arrived they started the work…read moreimmediately and completed my oil change in under 30 min.

No one ever plans for a flat tire... and after seeing the mixed reviews for this spot, I was…read morenervous. But it was the only local spot open on Sundays. I could not be more grateful for this team! I called in the evening before (it was close to their closing time) and was told to bring in my car first thing in the morning. Bob + team were so friendly, speedy and knowledgeable. I was able to get in and out with just a tire patch in under an hour. The patch only costed me a little over $30 and Bob gave me a quote also for new tires come this winter if I want. I will be recommending this spot to all my local friends! Thanks again.

I began using Firestone of Mentor as the primary source for all of my car maintenance needs in…read more2019. But in 2023, I began to encounter many issues, including the same issues repeatedly occurring. Here are my learnings: * Mark your tires to verify rotations are completed as expected. * If services are suggested, review prior invoices to identify if the same work was completed previously and if it is still under warranty. * Avoid repairs that "potentially" will address an issue when there are multiple troubleshooting options.

Efficient and professional. Took the time to explain things…read more Will definitely be back again.

I made the mistake of trusting this jiffylube to complete a simple oil change on my 2015 Honda Fit…read more I had my oil change done on 9/20/2023 and by 9/21/2023 my plastic cover that covers the bottom of the engine compartment was dragging and falling off. I was in Cleveland when I noticed and attempted to temporarily secure it to get home I cut my hand and chipped a nail in the process as well due to their error along with likely irreparable damage to the plastic engine cover. This engine cover was just replaced less than 6 months ago because when I bought the car it was missing. They couldn't even do a simple job of properly putting it back how they found it. I only went here because my regular mechanic was backed up and I figured it was an oil change how hard could it be. I should have looked at the reviews for this location sooner because they obviously pay little to not attention to detail and have done this before per their 1st review. I will be going up there first thing in the morning and requesting the replacement cost of the part plus to speak with the franchise owner. Please keep in mind I had to deal with this trying to come home from a Guardians game at 11:00 pm at night and lay on the ground on the side of the freeway to do the temporary and I just had surgery two weeks ago so I shouldn't have even been doing this but I had to get home. I will never ever use a jiffy lube location again and sure as heck not this one. I think maybe they need to investment in some better techs.

I haven't been an active customer for about five years but when I was, they treated me very well…read moreand the pricing was fair; I had no complaints and wish they still worked on my cars. Give them a try! They made a great impression on me and it looks like they're still doing well by making happy customers.

Called this shop to inform them that I had two missed calls from this number. Bob then states he…read moredidn't call me, and is curt and dismissive about it. Well hey great for you Bob, but this number is calling me and you should look in to that because if I'm getting these calls, who knows who else is getting them. Rather than listening to me for helpful feedback, he says "look I'm not going to spend my time fixing this." And hangs up. I get it, maybe you're having a horrible day, but you should never treat any client or caller in this manner especially when they're letting you know of a potential problem that could lead to bigger issues from people like me who have no idea why they're getting multiple calls from your business. Shouldn't you want to fix that instead of dealing with a bigger headache and aggravating people in the process? Horrible customer service, horrible business acumen and an outright miserable person as the first contact for the business. If this is how they handle their operations, I'd steer clear unless you want to risk being treated like you're not worth their time. Posting the screenshot of the missed calls from your business and reporting your phone operations to the BBB. Thanks for your help, Bob. Now carry on with your miserable life.