Turns out I had tire choice do some front end repair work not only did they do a shitty job and I…read morehad to have it all redone at my expense another $1600, but I let them do my oil change and they screwed up the oil housing filter with the spring in it, which is now starved my motor from oil which, since I had to get the front end, repaired a second time from a better shop, I am now finding out that because of what they did, they starved my engine for oil and now I have valves ticking all over the place! I would not recommend any of the people that work at that particular tire choice to even change my tire. I will be calling their corporate headquarters in the morning and I will get satisfaction and my engine fixed.

Thanks Matthew and Alicia. Matthew fixed my appointment without hesitation and Alicia actually…read morecalled me to let me know my tires arrived, I didn't have to follow up. Done in two hours and were the most professionals about customer service. You're really good at people talk Matthew. I'll do business there again!

Here's a review based on your experience:…read more --- I had a great experience at Rad Air. The team was super honest, easy to understand, and genuinely nice. I brought in an older car, and they kept it real with me--explaining what needed to be done, what should be done, and what could wait. I never felt like I was being scammed or upsold. They got my car back in business without the usual stress, and I really appreciate their transparency and professionalism.

Went in for a tire repair and was treated professionally, promptly. Excellent customer service and…read morefriendly staff. Clean bays and AAA certified. Thank you, Paul!

Every time I come here thE service is impeccable,…read more Prompt reasonable pricing at a local shop, finally a place you can trust. They always call and let you know what your pricing will be and have great suggestions on how to save money.

Went there today to get pressure checked on my tires. I didn't see an outside tire air pressure…read morestation. I go in and ask the lady (with the owner of the business sitting right there) and both the lady & owner said you have to make an appointment ... for putting air in the tires, because there were only 2 tech's working. It's a tire store of which we've purchased many sets of tires there ... plus for years they maintained my 3 vehicles. This kind of customer treatment is what turns a regular customer to a non customer for a 5 minute job. I hope Mr. Tire realizes our business from this establishment is now over. We will never go back. Great business model you've got going there Mr. Owner.

No one ever plans for a flat tire... and after seeing the mixed reviews for this spot, I was…read morenervous. But it was the only local spot open on Sundays. I could not be more grateful for this team! I called in the evening before (it was close to their closing time) and was told to bring in my car first thing in the morning. Bob + team were so friendly, speedy and knowledgeable. I was able to get in and out with just a tire patch in under an hour. The patch only costed me a little over $30 and Bob gave me a quote also for new tires come this winter if I want. I will be recommending this spot to all my local friends! Thanks again.

I began using Firestone of Mentor as the primary source for all of my car maintenance needs in…read more2019. But in 2023, I began to encounter many issues, including the same issues repeatedly occurring. Here are my learnings: * Mark your tires to verify rotations are completed as expected. * If services are suggested, review prior invoices to identify if the same work was completed previously and if it is still under warranty. * Avoid repairs that "potentially" will address an issue when there are multiple troubleshooting options.

This Firestone was the best I've ever been to! David and Dave took great care of us and I would…read moredefinitely recommend services here!

I made an appointment with Firestone to get my car fixed. I had to take an Uber to the appointment…read moreand when I got there they said my car would not be fixed that day. It would have been nice to get a call from them telling me they couldn't honor the appointment so that I would have to waste my time & money on a Uber. They put 4 missing Lugs on one of my tires and charged me $514. Completely overpriced and I feel scammed.

It is important to note that I did not pay for a service, but Hassan offered a free diagnosis after…read moretelling staff I had a daylight or fog light I needed replaced. I already had the bulb and they notified me they couldn't get under the car for installation, but Hassan walked me out to my car on an extremely hot day and helped assist me because he "didn't want me wasting my money." I appreciate this when good service is hard to find these days. Him and the rest of employees were nice and helpful.

Came here, cause I found a screw in my tire wall. After 20 minutes, Carl at the front desk told me…read moreI needed a new tire. I asked him for a price. Then waited another 40 minutes for quote. He gave me a verbal quote, but would not put it in writing . I left and told him to call me when he had the exact price. Very disappointed with Conrad's

I asked Consumer Tire to set my wheel lug nut torque with a torque wrench. The technician set it…read morecarefully. Well done. Over-torqued nuts can leave a motorist stranded. Consumer Tire has good tires.

I moved to Mentor 18 years ago and tried Consumer Tire because of the coupon in the move-in packet;…read moreI haven't needed to go anywhere else since. From day one they treated me like family, through oil changes, brakes, random issues that I never would have figured out without their expertise, and miscellaneous items found in my tires (where and how I picked up a countersink I'll never understand); through different shop managers and mechanics; through helping me find new vehicles after driving old ones past 360k miles. The folks at Consumer Tire have always been honest with me, even when I didn't want to hear the truth, keeping me apprised of situations as they arise, such as estimating the life of my tires and brakes, so that I could budget for the future maintenance. For honesty, skill, and expertise, I cannot recommend Consumer Tire highly enough.

Don't bring your car here! BEWARE: Willoughby Hills Auto Repairs erases engine light codes. They…read moreerased codes in my car and pretended that nothing happened. But didn't deny the wrongdoing when confronted. Tim the shop owner claimed that they did a relearn afterwards. But relearn is not the same as repair! The vacuum leak problem was totally ignored and the smoke test was not done. Tim insisted that I can safely drive with a bad oxygen sensor. Glad I didn't and God Bless AAA tow truck. Another shop corrected what WHAR neglected to do. Never again am I setting my foot in this shop and don't recommend it to anyone. I guess this shop knows how to take advantage of an elderly woman. UPDATE: four months ago (May 2025), this very shop did some work on my car and requested a positive review. I said OK but am unable to post it since I reviewed before and Google won't let me do it again. The shop then sent a link to my phone and I was able to post a positive review from a different gmail address. I am buffled how WHAR even knew my another gmail that I never told them about, and what else they know about me, and how they are going to use this knowledge. IMHO this explains how many positive reviews of this shop are posted. Don't take them for granted.

Willoughby Hills Auto was beyond amazing. Extremely professional and friendly. My car broke down on…read morethe way to Buffalo and not only did they squeeze me in in the middle of the day but they got me back on the road and out the door so I didn't have to wait until Monday to pick it up. Above and beyond service.