The staff here is always kind, they listen to whatever car issues I have and make me feel heard. I…read morereally don't know much about cars and they've never made me feel bad for that. They've resolved some major car issues for me so now I go here for everything. I once drove right off the highway into their lot with every engine light on, and my car was diagnosed, fixed, and ready to drive again very shortly after. They even supported me through getting reimbursement from a shop that had done poor work leading to this issue. I feel that the cost is reasonable compared to what I've paid other places, I am often pleasantly surprised with the total for services. Call ahead and they can often tell you when the best time to come in is for the quickest service!

I searched Yelp looking for a reliable place to have my Toyota Sienna van's oil changed and the van…read moreinspected. I have Parkinson's and the van has been converted to accommodate a wheelchair and fitted w a ramp. I need it to stay independent. The reviews on Yelp were so positive I called and got an appointment. Allow me to say, you all were so right. This place knocked my socks off. John is so thoughtful and thorough, he doesn't make you feel like a loser if you need to have something explained, and he's a problem solver. McKenzie, the young woman working the counter, is similarly on the job, and is equally thoughtful. For example, seeing I use a wheelchair, they made it easier for me to access the office and in a way that was matter of fact and not condescending. When I needed to return the next day for an inspection sticker, McKenzie met me outside the office while still in the van, and did the back and forth on my behalf. It might seem minor but it's so nice to have someone see and act on the "little" things that make life easier to maneuver. Bottom line: Bayberry Automotive is now my go-to garage of choice. They were great w my car, and w me. They have my strong endorsement.

I came for an oil change and there was a bit of a wait. The worker came out to inform me how long…read moreand explained. Once inside for the oil change the workers were very kind and thanked me for my patience. They were thorough and did quick work of the oil change. They went over everything with me. The oil change is a bit pricier but they will top off your fluids which is appreciated.

This is the only Valvoline in the area that offers inspections at this time, no appointments first…read morecome first serve basis. Service was fast and friendly, wait time was roughly twenty minutes while they completed a customer ahead of me and around the same for my inspection. My Jeep received a clean bill of health and we were on our way. Inspection fee is only $21 pass or fail. I'll be back for an oil change in the near future, hopefully I'll receive a coupon for that service!

Staff is excellently. Service is top notch. No pressure to sell items not needed. Certainly…read morevalue for money and with an appointment they get you in and out in a timely manner. Highly recommend. I take all my vehicles.

Dan was absolutely amazing and saved us! Our car had an issue and was causing the loudest rattling…read morenoise. Rolled in on a Sunday at 1pm and Dan had it fixed and rolling out by 2pm.

Been using First Auto for 5 years. They're honest. Do…read moreexcellent work at a fair price. Great customer service. May be new management but it's the same great shop.

Developed a loud rattle at 4 PM while traveling westbound on Interstate 90 just outside of…read moreLiverpool and was lucky enough to be referred to First Auto. A sign in the immaculate waiting area said "We don't just fix cars - we help people" - and that perfectly sums up what First Auto is all abount. We pulled in a bit after 4 PM and it was immediately clear by the owner's manner that one way or another we'd get back on the road that day - and we did. If we didn't live 275 miles away I'd schedule all my service at First Auto. And yes - they do take appointments.

10 great guy nate. Got me in quick and did a great job suggest coming here for any of your needsread more

I dropped my car off on Saturday before I went to work. The person behind the desk told me that I…read morecould pick my car up on Sunday morning when they opened at 9am. Sounded great to me! So Sunday morning rolled around and I got a ride to Mavis and arrived there at 8:59, and one other person was there waiting. So I wait as well. Then it's 9:10, then 9:20, then 9:30. I called their customer service line and the person there tried to reach the manager and then the so-called, "Regional Manager." and they said they can't reach anyone. Well I can't go anywhere because my car is locked up inside and I can't leave. So I had no other choice but to keep waiting, 9:40, 9:50, still no one arrived. I called back again, and they STILL can't reach anyone to get someone here to open the door so I can pay and get my car. The clock strikes 10am and still no one from Mavis is there! I've waited outside for a literal hour! Then at 10:10am, FINALLY someone pulls in wearing a Mavis dress shirt and runs to open the door. I ask him what the hell is going on and he's even more confused than I am! He was an employee from another store that was called in on his day off and asked to come open the store. He cashes me out and gives me my car and I ask him to be compensated for the hour of my time that I spent just waiting outside and he says I will have to call the actual manager, Nate, on Monday as he doesn't have the authority to do that. Fair enough. How was the work on my car? Great! Couldn't be better! My new brakes work perfectly and I can't complain one bit about the work they did. My customer service experience? AWFUL!!! I will NEVER go to a Mavis store ever again. Avoid at all costs.

Had an oil change done. Oil in my driveway the next day. Went back and they said someone didn't…read morewipe off the oil on the frame. Just got my driveway sealed in the Fall and now I have oil stains! Not happy and done going there.

This place runs on deception. Quoting one price for the oil recommended for your vehicle while…read morewaiting in line then right before you are up to enter the bay they have "run out" of that oil but have another kind that is conveniently more expensive. If it was a true scenario (which I find hard to believe) I would suggest they give you the $$$ oil at the original price quote by that point. Then told me my battery was dying and the girl running the oil change told me she "couldn't guarantee that my battery would even last" if I left. I said I'll take my chances and stopped at my regular mechanic who hooked up my battery to check and said it was completely fine. Place is a sham. Never again. Bait and switch operation

They are #1, look no further! They do not order generic parts to save money, they use authentic…read moreparts? It's definitely better to pay a little extra money, and have everything working properly... Lastly, the owner is a wonderful, grateful, caring and personable business man...

When I lived in Baldwinsville about 6 years ago, I found Lou's Car Care and have stuck with them…read moreeven after moving to Liverpool! I don't know a lot about cars and can sometimes feel intimidated or that I'm being taken advantage of when I bring my car somewhere for service, but I don't feel that way at all with Lou's! Their service is quick and top notch! They send a very detailed vehicle report with photos of your car in real time. The report lets you know if there is anything that requires immediate attention and offers suggestions based on manufacturing recommendations. However, I have never felt pressured to add additional services! Overall I would highly recommend Lou's Car Care if you are looking for a reliable place to bring your car!

I have been taking my car here for years. I get my oil changes and every once in a while I get a…read morefree one. The service is always friendly. I think the price is on par with other car repair places and the service you get makes it a good value. It is hard to find a trustworthy place that won't nickel and dime you and try to sell you upcharges.

Tom was great and they diagnosed my vehicle's problem quickly and finished the job fast and at a…read morereasonable price. Thank you!

I had been to this store before and went back to have the alignment and Car Care Package done. I…read morewas running 15 minutes late and called to make sure that it would not be a problem. I talked to Jeff True, Service Manager, who very courteously assured me that would not be a problem. When I arrived, Mr. True met me. He was as professional in person as on the phone. He was courteous and listened when I told him what services I had scheduled and would he mind explaining the functions. He explained in detail what would be done and about how long it would take. I was extremely impressed that Mr. True spent the time explaining the services in detail and answered all my questions and I never felt rushed. After my interaction with Mr. True in the future, I will schedule services but only if he is there. I do not usually write reviews, but I was so impressed by how service-oriented he was and what an asset he is to Firestone. Paul B. Smith

9am SAT 7/13/24 Appointment confirmed on FRI 7/12/24 1:45pm Came at 9:05 am at the shop, they…read morechecked me in, I e applied for Firestone credit card, I was told 1h will be the service. 10:50am car still Not taken for the service (1.5h just waiting time). I think the online appointment system is not working properly. I've schedule another alignment for SUN 7/14/25 SUN at 12pm for another location. Let's see how it will go. A 2nd time will confirm my thoughts about the unprofessional approach to the appointments. Probably they short stuffed, but it's their problem to check and combine with the In progress and scheduled work!

Been going here for a few years and they're always so affordable! Quick easy service and easy…read moreappointments when needed over the phone! The other reviews don't do them justice I guess people just can't be patient or wait until the very last minute.

I went there for new brakes which were recommended to me by another service place but when I went…read moreto all car care they told me that my brakes were still ok and showed me the current brake pads I had on with a new pad comparison. I really appreciated their honesty as expensive repairs are hard to budget for but I need a safe vehicle.