so after the police showed up and I was removed from the property, I left a one star review…read moreexplaining the situation of what happened? and then the vice president reached out to me to apologized for everything, and told me that it should not of happened. And that he would remove the trespassing charges. And agreed to fix my oil pan. then the district manager that said is a ASE certified mechanic, and that he will be replacing my aluminum oil pan with a new motorcraft oil pan, but must sign a wavier not to defame them and must remove the reviews before any work will be done. I am editing this review to update the situation. I will be leaving my review up untill all work is completed and I will have the vehicle inspected before and after by a qualified reputable mechanic shop to make sure it is all completed correctly and no other damage has been done. Once everything is ok'd then, I'll be willing to remove the entire review and sign the waiver to not defame them. I wish this upon no one but I'm happy to say that they are agreeing To own up to their mistake and fix it correctly. And they will repair/ fix any damages/ issues that arise during the replacement of the oil pan If something should break or go wrong. I do praise them for stepping up to resolve this issue I've been with out a vehicle for over 3 weeks now supposed to be here to fix it the week of the may 18th so rental car charges have been accumulating Over the past 3 weeks over $1000 so far wish I could get reimbursed for that out of pocket unexpected money that I really didn't have but we will see

I have had several oil changes here. I can usually find decent coupons online. They don't try to…read moretalk me into unnecessary extras. It's easier to go here than schedule a time at the dealership.

Always friendly and usually quick with in and out. The folks work hard and quickly. They do most…read moreof our company oil changes.

If i could give them negative stars, I would. By no…read moremeans, and I mean by no means, take your vehicle here. Happened to be in the area on a Sunday while running farm errands. My greeting was very polite and even made conversation with them. And I quote, "All I need is an oil and filter change, nothing else. I'm short on time" The technician broke an air filter housing unit on my vehicle. Store manager told me a new part would be ordered and could be installed within a few days. Of course Check Engine Light came on during the drive home. After not hearing from them for a few days, I called "the store" which is a corporate call center, who transferred me to "Customer Care". They contacted the store who then stated "we are unsure of which part to order"! You broke the part, had it in your hand and now you're telling me you don't know which part to order??!! They finally ordered the part to be shipped to my home address. Low and behold wouldn't ya know it, wrong part! 450 hours of training? I find that extremely hard to believe. Sounds like false advertising. After more phone calls to "Customer Care" and very little apologies or understanding, the "correct" part was ordered and set to be delivered to my home. Well wouldn't you know it, delivered to the store. After receiving a phone call from corporate and store mgr., they wanted to come to my farm, 30+ miles away and install. No thanks. Just send it to my home. They stated they would overnight it. Part still hasn't arrived. This has gone on for close to if not over a month. I have a working farm w/livestock and rely heavily on my truck. It's apparent they or corporate understand the significance of a farm truck. DO NOT TAKE YOUR VEHICLE HERE!!!!!

We waited about 10 minutes in the car before someone came to talk to us. They offered us their…read morewaiting room instead. From there- we waited another 5 minutes before our car was started on. Then when they started working on our car- it was in and about in about 10 minute. The guy in the waiting area was very kind and informative on what they were doing on my car. They pulled out my air filter to let us look at it and didn't do anything- just to reassure us that we didn't need anything done with it. So that was nice- I really appreciated the fact that they ask before touching the car where money is involved. :) Great service- my parents-in-laws are regulars for a long time and they've never ran into a problem with them.

My wiper blades were falling off and I needed them replaced ASAP. These guys fixed quickly and got…read moreme on my way. Great friendly service.

They treat your car well, finish in time, and tell you other things you need, but aren't pushyread more

10/10 service! Took them less than 30 minutes to change my oil (I made an appointment) and had a…read morenice area to wait! A great price too.. will be back!

Two visits in 2024 and we've had issues both times. The first time they failed to check the water…read morefluid and our vehicle had a light come on. I opened the hood to find that it was bone dry just two days after our oil change. Fast forward to August 1, 2024 and this time they did check it it appears because as were sitting on the side of the interstate with a car that's overheated and the engine shut down. I pop the hood to find out that the water reservoir lid was laying upside down on top of the engine. It was trapped between the fuse box and the hood. The water boiled out enough that I had to put a gallon of antifreeze back in and burp the system. Now the engine light will not go off. It is showing that the oil is due to be changed. I'm guessing they failed to reset the percentage to 100%. Another issue is that this is my daughters car and she is 19 years old. I sent her on her own these last two times to get her oil changed because I need to teach her to be independent for this kind of stuff. I coached her and left her detailed text messages on what to tell them. They told her that it was a must that she got synthetic and her car would have problems if she got anything different. Therefore, her oil change in a Chevy Cruz cost her over $80. We have always put semi synthetic or conventional oil in this vehicle. Not only will we never be going back to any Valvoline ever again I likely will never even buy their oil ever again. Highly disappointed. Hoping there's no internal damage to the engine but either way a claim will be filed.

These guys overfilled my oil right before a road trip. I drove the whole weekend spewing oil. It…read moredripped all over the engine and onto the road. After the road trip, another shop inspected it and said the damage was due to overfilling the oil. The manager refuses to pay for cleaning up my engine and inspecting the engine for leaks. Total incompetence and failure to take responsibility. Antoine has all of the paperwork. I always miss your phone calls. I don't need to hear your excuses. Just pay up, Pal. Claim CS0464112.

Kaleb and Brody had me in and out in less than 10 minutes. They were so sweet and helpful…read more Couldn't possibly have been quicker or easier of a process and I never even took my seatbelt off. I was in my new car and they even knew exactly how to reset my oil system. I will be back!

I was just up there and I have to say Eric, Caden and Caleb did a great job. They communicated with…read moreeach other and with me to let me know what they're doing and what's going on. I needed an oil change and had an oil leak, I told Eric and he acknowledged it and told Caleb, they did quick work and I'm very happy with it! I had an oil change, they made sure everything was tight and I got new windshield wipers and air in tires all under $100! Thank you! I will definitely be back

I've had lots of experiences with car shops and most left me feeling underwhelmed.... But not here…read more Greg and the staff were friendly, quick to respond and very professional. It felt like having a family friend do work on my car. Pricing was fair and they went the extra mile! I could not recommend this place any more! Don"t go anywhere else.

WOW, what a great experience. I thought I needed a very costly part and Greg asked if I could drop…read moreit off so he could check it out. Dropped off and Greg found the issue and fixed it costing me half of what I thought I needed. Greg's honesty and customer service is above all the others by far. This was for my son's vehicle, and he even gave him a loaner to use while his was being repaired, I've never had service like this from a local repair garage before. Grout Automotive is top notch.

Car trouble is just a part of life. We all know it happens, and we all know we have to deal with it…read morefrom time to time. Very rarely, though, do you have two cars that need service at the exact same time ... and unfortunately, that's what my fiancé and I have been dealing with for the last three days. Fortunately for us, David, Andre, and the rest of the guys at Midas Florence took care of us quickly, professionally, and thoroughly. We both agreed this is some of the best customer service we've received when it comes to car care ... and we wouldn't hesitate to recommend this location for all of your automotive needs. My car went down first ... all of a sudden, the AC just wasn't blowing. It took me all of one day of driving with the windows down in humid July weather to realize this was a fix that couldn't wait. I called a trustworthy dealership that I typically go to for oil changes and the like ... and they said they couldn't take a look at my AC until the beginning of August. That just wasn't going to work for me, so I enlisted my fiancé's help. He called a few more dealerships, and heard pretty much the same story. On a whim, he called Midas, and they said, "Yeah, bring it in today. We can take a look and see what's going on." So we brought it in on Saturday, with the promise that they would take a look later that afternoon, or first thing Monday, since they're closed on Sundays. We were elated with that timing - especially considering how long we would've had to wait if we'd gone elsewhere. But ... when it rains it pours, and our car troubles didn't end there. As we were going about our weekend, my fiancé's brakes started making an absolutely awful grinding noise. When Midas called him on Monday with an update about my car, he asked if he could bring his in as well. They had the same response, "Sure, bring it in. We can take a look this afternoon!" They had his brakes/brake pads looked at and replaced in just over three hours, which was barely enough time for us to even notice that we had both cars in the shop at once. My car was as good as new the day after that, and I have to say again, this is probably the quickest I've ever been in and out of a mechanic. Midas Florence really came through for us - and with such great prices, we won't go anywhere else to service our cars without stopping here first.

I came here about a month ago for an oil change. It was cheap, it was fine…read more My alternator went out this past weekend and towed it here to get it looked at. First of all, they gouged me - $720 to replace. They said my brakes needed replaced but we're going to charge me $500 for that so I told them not to change them (I'm going to do them myself). I get my car back and it's now making a weird noise that wasn't there before. First ya gouge me then ya screw up my car??? What the heck.

We had some issues with our windshield wipers and pulled in as a last stitch effort. The men there…read morewere willing to take a look and were kind and efficient and helpful in what we needed to do next. They didn't fix the problem, but they offered great solutions to help us and they did it free of charge. Great experience!

Called Customer Service for pricing - first quote was high 50's, seemed to cheap so I called back…read moreand they said mid $60's. Got there and it was $110. Sat in the bay for over an hour. 15 points of service are listed on receipt and only 4 were done. Left with low tires, no washer fluids, etc etc. etc. There are no humans to talk to and unless I want to wait another hour / there is no fixing this.

Short and sweet review to highlight great customer service and good prices!…read more Nobody wants to be told that they need four new tires ... but I suppose it's an inevitable part of owning a car. My fiancé called at the beginning of the week, and was able to get my car an appointment for Friday of the same week. All of our interactions with the team members here were positive! Cody took care of our scheduling and check-in, and was incredibly friendly and helpful. We had the car back in less than 24 hours, and it was ready to hit the road. Tires aren't ever going to be cheap ... but this was the best deal we found around NKY, and we'd definitely return the next time we're dealing with a tire debacle.

Here are my issues. I have brought my vehicle here a few times and this has happened every single…read moretime. I have made an appointment for a certain hour as instructed but I might as well not have. Everytime I arrive, I check in (when they get around to me/us that is. in the shop's lobby as they are ignoring us to answer phones). They greet you with an attitude of "we are doing you the favor" even though we are paying customers. Then, without fail so far, my vehicle sit in the parking lot for approximately two hours PAST my assigned appointment time, then another hour or what not actually working on it. That's a 4-5 hour kill your day swing time!! The standard reason is that a mechanic(s) called out and they are understaffed. Seems Tire Discounters only hires unreliable people by the looks of things. The work itself is fine (when done) but who do they think they are? An airline that can overbook appointment times, stack customers like plywood and make them wait until their heart's content? I guess the answer is yes because here we all are, just waiting...arteries hardening...hoping our car finally makes it off their parking lot so that we may have the privilege of spending a pretty penny to begin and consider ourselves lucky we didn't reach hour 6 in their lovely waiting area. Funny. This man just walked out after paying his bill and turned around to another person in the lobby and said "Good luck". Yes, good luck to us all and may the odds be forever in our favor!!!!