My overall experience was exceptional. Staff took time to listen to me. I did not feel rushed…read more My car was fixed within days for the issues it had and the costs were very reasonable.

Took my truck in to find out I needed a new (maybe it was 2) catalytic converter(s). They replaced…read morethem, and my check engine came on again. They checked it and said it was a bad converter, but the had to get 3 bad codes before they could do a warranty replacement. After the second one, they just said to bring it in. Finally I was all done...NOT. Turns out I needed new converter sensors. They didn't replace them because they had already done all that work, and I didn't tell them to replace what I didn't know was broke. I thought that's what they were there for. This is the second time I've been there, and it will be my last

I had a rattle under my Mustang. Firestone Newport said I needed a new catalytic converter, a lot…read moreof money. I took it to Bill's Standard Service in Latonia, KY and it was a broken bracket holding the muffler. $62! I will never go back to Firestone. A Ford certified service center damaged the feeder hose to the gas tank while replacing a fuel pump. They refused to admit fault and Bill's found a much cheaper replacement. It was half the price of the certified place. Trustworthy, honest, friendly and knowledgeable.

Very professional and responsive! Did the requested repairs in a timely fashion. Definitely will…read morecontinue to use these guys!

Called out of the blue to get an appointment for an estimate. Was scheduled within the hour. Got…read morethe estimate in 30 minutes with no pressure to get the work done. Got some of it done in less than 30 minutes and was on my way. Quick and painless. Reasonably priced and I felt the difference afterwards. Thanks Nicole and Lauren.

Fast, friendly and able to get me in on the spur of the moment. I was very please at how quickly…read morethey were able to help me out. My go-to is to contact the dealership where I bought the car but there is always a wait to get in and then they want to try and up sell you on 20 different other things. This was a pleasant surprise, just quick service and no added run around. I will be going back in the future. Thanks!

On a 1 -5 scale with 5 being the highest...I'd give them SIX (6) Stars…read more May 30, 2025 Let me tell you about Don's Garage in Elsmere, KY. I was recommended to Don's by another mechanic that I'd gone to for years. I've been going to Don's for3 - 4 years now. They've always done a fine job diagnosing the cause of a problem and recommending how much and how long it would take to fix the problem. I took my 09 CTS into Don's about 5 - 6 weeks ago. All wheel drive started making a banging noise. One of their technicians went with me for a test drive and he was able to pinpoint the general area. I was given an estimate and they fixed (?) the problem. About a week later the CTS started making the noise again. My wife was driving the car at the time and as soon as she heard it she was able to turn into another local (Dent, OH.) garage. The shop she pulled into in Dent said it was going to cost over a thousand dollars to fix (which did include fixing the work that Don's Garage did. I called Don's and he (at my suggestion) spoke with the tech in Dent. Don's sent a wrecker out to get my car (at no charge to me). Don's got into diagnosing what the Dent mechanic identified. Don's garage agreed with the other dianosis. There was no arguing or haggling. Don's fixed the car (it wasn't a big deal). Just vibration worked some bolts loose on the 'rear end', coupled with my wife getting off the road so quickly. There was no charge for the work, no charge for the wrecker and they worked with the Dent mechanic and again, no charge to me. Will I go back to Don's Garage in Elsmere again? ABSOLUTELY! We live in Monfort Heights but we'll gladly drive the 22 miles to Don's while passing hundred(s) of shops along the way, many of which I'm sure are capable repair shops. They earned the right for me to keep using them. Best regards, Don G.

I love it here. I've been going here for about 7 years now for my 2013 Jeep Wrangler. Every time…read moreI've called about a quote, they're back to me within minutes or an hour. They warranty their work. The pricing is fair. They're efficient. They won't waste your time. They're also very honest and clear about how long work takes and parts getting in. They're on time. Great place. I trust them with what my Jeep needs and for the right price.

My wife and I had a great experience with our initial visit to Volvo Cars Cincinnati East. Devon…read moreWhite greeted us warmly and professionally - asking us what we were interested in. While we didn't know for sure - we knew we wanted an SUV, so he described the line up. And we narrowed our choice down to 2 models and he quickly offered us a test drive of both. After our test drives, he answered our questions, gave us additional information and his card, and offered to help us as we got closer to making a decision. No pressure - just helpful and professional. We will be working with him if we buy a Volvo for sure.

I accurately diagnosed my Volvo with a power steering fluid leak -- thanks for the lesson, Dad!…read more Volvo Cincinnati confirmed the diagnosis, and asked me to leave it for service to be completed within days. Following is the timeline of [non]events; Monday -- I left the car at Volvo Cincinnati. Tuesday -- No news Wednesday -- I received a call from Ron to the effect that the necessary part was not in stock, and would not be available for two weeks. I offered to retrieve the part from Louisville and/or Nashville Volvo while traveling for work. No go -- the part had to be ordered from Sweden. Ron apologized profusely. I appreciated the predicament that the initial service rep put him in; however, there was no offer of a loaner. (It would have been a nice gesture given the lengthy delay.) Two weeks and a few days later after a couple of terse text messages describing my frustration over the situation -- the car was ready. ($1k+) Two days later -- Power steering fluid GUSHES from the car so badly that I had to have it towed back to Volvo Cincinnati. (See photo). Ron arranged for a loaner this time. No charge for the extra service--a loose connection caused by a rusty component. I have so many questions. Why did the initial service rep not know that the part was unavailable? Why did it take two weeks to arrive? Did I receive such bad service because my Volvo is an older model? Because I'm an older model? Because I'm a woman? Why did the mechanics not replace the rusty component while they were initially servicing the car? Why did they not notice a loose power steering fluid receptacle? Why was I not offered a loaner at the outset of the delay? Why didn't I go to Sweden myself for the part? Is this luxury service for a luxury brand? In the end, I don't care what the answers are because I will never again consider Volvo Cincinnati for service or sales. One star is for Ron who handled the situation, to include my terse texts, like a damage-control pro.

Konen's was an absolute life saver and they didn't charge us a dime! My son called me late…read moreThursday night, his vehicle broke down an hour from home at Newport on the Levee. He met some friends there at the movies. He left his vehicle in the parking lot and got a friend to bring him home. My husband is night shift so the next morning he came home from working all night, hooked the truck to the trailer grabbed the wench box and straps to get my son's car before time ran out on the parking space. When we got there the car was in a tight spot and there was no way to back the 20' trailer up straight on, best he could do was 90 degrees and my son's vehicle wouldn't come out of park. My husband managed to wench it out of the spot and on the trailer but it was crooked and the back passenger tire was barely on the trailer and since it wouldn't come out of park, there was no rolling it off and trying again. It was very unsafe, we would not be able to make it home like that. He said we'll drive to the closest garage and borrow a floor jack (with wheels) to put under the rear axle and straighten it on the trailer. He slowly started driving towards home and I started calling garages near me. I couldn't believe it three garages said no they wouldn't help-it's too much of a liability. I kept trying. Konen's Pittstop in Belleview, Ky said yes they would help, now we just had to make it there. When we arrived a man came out spoke to my husband and brought out the floor jack, positioned my son's vehicle squarely on the trailer and wouldn't take anything for helping. I can't describe the gratitude and relief we felt. We could now safely make the trip home. We later found out the man who helped us was Konen's Pittstop owner Rob Pitts. Thank you again Mr. Pitts for your kindness.

Diagnosed and repaired front end suspension on my 14 yo SUV. Stand behind work. No fuss & treated…read moreme w respect. Excellent value.

The guys here are awesome!…read more I had taken my car into another fairly well known establishment to see what the problem was, and they said they couldn't find it, and gave me a completely different answer to what was happening. I had heard that these guys were good and honest, and dealing with a car I had no idea about and it had broken down on me that morning so i had to get it towed there,I figured I might as well try them out. They came back, told me what was wrong the next day, told me the total damage then said with the amount I put into the car to begin with, I might not want to put as much money into it, I agreed, they told me they got it running by cleaning parts and doing different things to it which was all included in the original fee for looking at it, and it Is drivable, and running a lot better than it originally was but i know if it happens again I know what the problem is and how much it would be to fix it. It could have gone the other way, they could have told me I would have to spend the 600 to get it running. He called me after hours too, which was appreciated because otherwise I would have had to wait until Monday to hear what the damage was. They really put the customer first, and surprised me fully with their commitment to me. They also run a free shuttle service when you take your car in there, they will take you back to where you need to go. Extremely professional, very reliable, the guys at Elite Automotive went above and beyond and took care of my car. I can't say enough good things about them.

Excellent friendly and professional service. Very much appreciated. Thank you. Will return.read more

Its impossible to find a good mechanic you can trust. I was proven wrong when i visited auto4n for…read morethe first time, and then reconfirmed every time after. Over the years they continue to provide quality service and repairs they stand behind (they've done follow up repairs for free). Im always concerned about being ripped off, knowing very little about cars, but each repair has come in far below the price of the dealer or even other ma and pop stores like this one. They have worked with me to make sure my car is not only repaired, but will continue to work for me in the future. I appreciate their honest and direct advice without feeling like im being up-sold a bunch of add-ons i don't really need. I would highly suggest them to anyone with a foreign car. Side note: A majority of their advertising comes from word of mouth, so they reward refers with cash off your repairs and services. Even without this bonus, I would refer them to any friend or family that needs a solid mechanic.

They charged me $357 to replace what they said was a bent wheel with a wheel that it is so rusty…read morethat the integrity of the metal is questionable.My Tacoma was vibrating before it went in and was still vibrating when it left. In my opinion, they are not useful to anyone but themselves.