One star is pushing it. I came to this location to get an oil change and I was very disappointed in the customer service.
The young man that was helping me his name was Christian. He just seemed like he was ready for the day to be over and that I was bothering him by being there.
Last time I was at this location their crew was amazing. They talked and interact with their customers with a great attitude made sure that everything was done correctly even had it double checked not to mention one of their crew members let me know. I was missing a tire cap and gave me a new one.
This new crew they have there I didn't feel like it was very professional at their job. They were talking about cars & who had the better car ect ect.... Not really paying attention to any of the customers. At one point one of them did say hey we need to be more professional & then they got back to talking to the customers....
When I arrived, I was not offered a water like all the other customers around me and I'm not gonna lie it was hot and would have been nice... I was just told to pop my hood and what I was coming in for... After pulling in, I was asked which oil and then left there. Pretty much the whole time I sat in my car with no questions or no updates. When he came to collect my payment he said they were gonna do a safety check & that I was all set after that.... I asked him if I could have a water & if he could please make sure to check my tires, windshield wiper fluid, and the other foods I didn't really see them mess with. Which this wouldn't be the first time and that they have checked off things on a checklist that weren't done. After I pulled out, I went to my usual spot, opened my hood and checked everything. My windshield fluid was not filled & still low, they checked off my windshield was cleaned which it was not even touched. The only reason my tires got done is because I asked. The cabin filter that is marked as N/A is actually available and they just never asked. My air filter in the engine was not checked at all, but marked as checked & clean. The only thing that I can't check is plug gasket they said they replaced.
For $64 definitely not worth the money.
I will go elsewhere for my oil changes. read more