I appreciate the free look under the hood but I guess you really get what you pay for. I'm frkn…read moreblown away you don't know if a Ford Explorer is supposed to have a part or not. You're supposed to know how to fix cars but bing ai has told me more about my car than you. Let ME tell YOU, IT IS MISSING A PART!! I gotta wonder, INCOMPETENT????? I don't want you anywhere near my car. I think you're lying or ignorant. You wouldn't stay in business if you blew off every customer like you did me. What about me makes you not want my business??????? You act like you don't want to, or don't know how to help me with this simple issue. Either way that's every reason to never bring my car to you again for any reason. My god if I put my mind to it I COULD DO THIS I BET! But I'm not a mechanic, I wanted you to do it.

Requested an alternator be put in my vehicle to which they called back and asked why and said it…read morelooked like a battery needed to be replaced, they charged me 291$ for a 120$ autozone battery. To which the problem was still not solved and I still need an alternator, had to tow my car from fort O to collegedale to my old trustworthy mechanic because obviously these folks ain't it.

You really couldn't ask for better all around service than what you get at State Line Auto Service…read more I've taken my vehicle there twice now and both times it was the same experience. Very honest, friendly and fast. I feel very confident and comfortable bringing my Jeep and truck here for service jobs big and small knowing it will get done right and fairly priced.

I took my 2018 Chevrolet Silverado in to get it diagnosed and they charged me over 764dollars to…read morepick it up so I can take it back to the dealership I bought it from

The needed repairs were professionally done in a very timely and cost effective manner. The staff…read morewas very customer oriented. I was consistently kept informed of the repair time frame and they provided no cost transportation. I plan to use their services for future repairs.

Professional and timely repairs for my Mercedes Benz. Appreciate the updates and being able to…read moreschedule my pickup time by using the lockbox after hours.

I took my wife's car to Stapp for several repairs - an exhaust rattle, an alternator replacement,…read morean oil change, reinstalling an under-engine splash guard that had come loose, and replacing the electric door lock actuator on the passenger front door. All repairs were performed professionally and at a fair price. I would not hesitate to take her car there in the future for any needed future maintenance or repairs. This is an old fashioned 4 bay shop with no waiting room, so you will probably have to drop your car off and pick it up later.

Stapp was recommended to me by two friends who had worked with them before and received good…read moreservice. Sadly, that was not the case for me today. I came in with a vehicle throwing a certain code. I told them the code on my car and what was going on. After about 20 minutes, I was told I needed a major repair. That's fine. The bad part was as I was telling the service manager I would be thinking it over and come back, he THEN tells me I have to pay an $80 diagnostic fee. I expressed my disbelief since they advertise free estimates and I gave him the code, but he didn't really care. He proceeded to tell me how much his diagnostic machine cost and the monthly subscription for it. I asked what was covered under the free estimates. Apparently, it's the hand-written list of numbers it will cost for the repair. I didn't feel like they wanted my business. Strange considering I know my car needs other repairs, so who knows how much money they could've gotten from me? Certainly more than $80 wrapped into the final price of the repairs.

Service was outstanding and they gave me all the discounts available. Jefferson was very helpful…read moreand patient with me picking out tires and rims. Got the best deal!

They've always taken excellent care of our vehicles and have never tried to sell us anything we…read moredon't need.

My service was impeccable. They got my car fixed in half the time. I thought it would take. Great…read morecommunication and friendly service. I couldn't ask for better service.

Terrible place !!! They charged me for parts from the dealership but used junkyard parts. they…read morecharged me $762 for bolts and screws!! Do not take your vehicle there!!!!

Way overpriced, could have bought three pitman arms (same brand and part number) for that which he…read morecharged me for one. The mechanic/owner also put a dent in my driver's door, no doubt when he opened it in tight quarters, when putting truck on the car lift. The truck needed washed and it was easy to see the damage had just been done, the paint being scraped off down to bare metal, which was clean. From my experience, the following words describe Doyle's alignment: Overpriced, careless, unprofessional, and unfriendly. Avoid this place!

Absolutely horrible customer service! I called and he lectured me on not knowing something (I am…read morenot a mechanic). When I asked questions he said I was acting as if he was a liar. Then he went into how he had been a mechanic for 30 years. It was all so mean! I would never give my money to someone who treats customers that way.

Premier is BEYOND premium! Wishing I could give 10 stars…read moreout of 5. This nightmare has been the BEST Blessing of the millennium ‼ Trying to find a repair shop on a Holiday, a thousand miles from "Home," being warned NOT to drive my Precious Lincoln by all internet informatics- absolute outlook being gloomy; I woke New Year's Day searching, being told (when I DID find an open shop) that my MKT needed dealership care- I reached out to Premier Automotive Specialists..... My Nightmare immediately turned into a dream come true. Josh was confident that THEY could take great care with my car anything and everything would be just fine. They offered towing if necessary, and (unbelievably) immediate service!!! This Connecticut girl actually got her car started and followed her friend on over to Ooltewah to Little Debbie Parkway and The Best ( most beautiful) Sight of the New Year's ever! I've never seen or experienced anything like THIS place. I felt like I was at a five star hotel. When texted while awaiting diagnosis- I was shocked in two ways.....The severity of and the number of issues, Their access to parts immediately, their ability to remedy each and every malady and malfunction and SAME day service. Practically the entire charging electrical system, belts, brakes, differential servicing, truly too much to mention here. My worries regarding price point quickly addressed, and again my worries just evaporated. These folks really did a weeks worth of work on my Precious Lincoln MKT in a SINGLE DAY‼. I've found MY favorite, MY Premier place of choice for any and all car care needs. Josh and Mike along with the entire team of experts were 100% over and above EVERY hope or expectation. The price points? Amazing- now, if only I could manage to find the right words to describe the Good Will, or Great work this miracle team performed for me today......the Peace of mind that comes with their thorough safety inspection alone is priceless. Their communication along every step of the way was unlike any other ever. No regrets-this entire experience actually such a GREAT surprise-I never thought this horrible start would bring me such happiness. Thank them for me (again) and your Welcome, in advance for this honest and true recommendation!

If I could give 0 stars, I would. Do not bring your car here…read more The people that work at this location WILL scam you. They towed my car from a Firestone so they could "save me money" on a repair. They quoted me about $300 less all said and done. I told them full-well that I did not want to spend more than $2000 on my car. Over that point, my car is not worth putting more money into in my mind. AFTER the drive shaft was completed, they did a test drive and noticed that the engine mounts were bad. That would be an additional $3500. They explained it was very important that they complete the service because it could cause the drive shaft to fall apart again -- what was just fixed. Also, I had a team member say my car was worth way more than what it was actually worth in attempt to get me to approve the second job plus the scare tactics. They say they offer courtesy cars too, but there were none for us to use for 4 days either. Fast-forward to a week later since dropping it off, the manager ended up giving us a $150 credit. Complete BS. We explained that the initial inspection needed to be done. This way we could be quoted the end cost accurately. They said there is no way to know the engine mounts are bad without test driving it. In the video they showed of my engine bouncing, my car was stationary. Really? Absolutely no way it can be seen? Mind you, in a Google overview: "Yes, failing engine mounts on a 2012 Mercedes C300 can often be identified visually or through a stationary bay test without a test drive. A bad driveshaft affects the driveline while moving, but it does not prevent you from inspecting or testing the engine mounts while the car is parked." Can't make this up. There are several methods to check the engine mounts without a test drive. My car still sounds like shit, too. Waste of $5,500. Don't be fooled by the niceness you hear in your initial call.