I did not make an appointment and needed new tires. They got me in the same day and had a good deal…read moreon their tires that week, so that worked out! I returned about 3 months later because I, of course ran over a nail! They got me into an appointment and 23 minutes later my tire was fixed and I was out the door. The service and staff are always amazing, thank you!

Arrived for an appointment on Sunday and was asked to come back Monday morning because they were…read moretoo busy. Appointment on Monday at 1030 I arrived for an oil change, tire rotation, alignment and balance. it took 2hrs for my vehicle to be moved from parking spot to shop bay and over two hours for the service to be complete. The shop provided no updates or explanation throughout on delays. I would highly recommend taking your service elsewhere and not choosing this location. You can find better service for much greater convenience!

Good Job took in vehicle immediately after initial call. Did thorough job of locating problemread more

Mike did a great job for me. My Mitsubishi outlander sport need brake pads, rotors, and calipers…read more Great job and great price.

PLEASE READ REVIEWS! GO RIGHT DOWN THE STREET TO VALVOLINE!!! I have been going to this place for…read moreyears! Upsold coolant flush (I only have 6,000 miles on my car--found out later no way I needed). They flushed my coolant, found out way later that their coolant machine broke, so they were trying to fill coolant with a two liter Pepsi bottle. My engine kept overheating and they couldn't get it figured out in the 4+ hours I was there. They got coolant all over my engine, the outside and inside of my car. Went to VALVOLINE, RIGHT DOWN THE STREET, (GO THERE!!!) and they flushed what little coolant I had and filled. All the warning lights went out. The manager later told me the attendant was fired. I called the manager, I worked with Fleet Response, wrote to HQ--nobody cares.

Do yourself a favor and avoid this location. Online and for the phone number listed for this…read morelocation it states Saturday 7AM to 8PM. Manager showed up at 7:52AM. Young guy working with manager came out and stated it would be twenty minutes before the computers would be booted up. I told him no worries, been waiting for 50 minutes what's 20 more. He told the manager, I saw them both laugh. Young kid came back out and suggested I come to the Take 5 location on Morse Road. Because their computer was having glitch issues. So I left. They also told me only the Take 5 on Morse Road opens at 7AM. Take 5 should update their website.

Got into a nightmare situation where my tire went flat and I had work in 30 minutes. Great service,…read moreguys were super chill. They did it for free since it was a dire situation

they are highway robbery & discrimination I need replace…read moreboth headlight bulbs for my car year:2016 make : Hyundai santafe they charged me $ 228.46 service was not Happy something not working so I went back there same day. I was so mad. And I went auto zone get the price for two little headlight bulus that $ 24.95 for two I will do it Legally reaction for discrimination I am 74 years old lady so angry. I live very close there but I told my neighbors don't ever go there they are terrible people.

Amazing , fair and Honest Family owned Auto Repair company in town…read more As a client of over 30+ years, I highly recommend the services of Howiler-Stroud Automotive. They provide honest, fair and reliable service and stand behind their work and warranties. Time is taken to identify and understand all issues in order to find a solution. They are a neighborhood service who work as a team to serve from start to finish. Thank you Michelle and the Howiler-Stroud Automotive team!

They were fair, honest and fast, once our vehicle was at the shop. They were so busy we had to wait…read morealmost a week to get our vehicle towed there, but then they had it diagnosed, fixed, and ready to go in a couple hours. (Clutch cylinder) They even called to make sure everything was good, that's great customer service. I would highly recommend.

Honestly, I should just stop trying to go to an auto service center that isn't Tuffy. In the past…read moreyear, they have saved me TWICE from flat tires. The first time, I was on the phone in tears because I had to get to class and go to work. Keith patiently explained why the tire isn't a quick fix and assured me that everything was going to be okay. Lo and behold, the tire was fixed about 4 hours later and I went on my merry way without pain, anxiety, or hefty bill. It was an amazing experience. Yesterday, the same thing happened and in a panic, I called again at around 4:30 knowing that they were going to close at 5. I talked to Keith again (my hero) and he calmed me down and explained that he didn't have my tire in stock and it might take until Friday (note: the other places I called didn't even share the time it would take to ship from a warehouse). I wanted to drive home to Cleveland on Thursday, but I trusted them and said that it was okay. I towed my car there and couldn't find the key drop slot. Even though they were closed for an hour or so by that time, Keith (again, my hero) came out to get the key. I went to work Thursday morning annoyed with my $10 morning uber ride and my delayed-to-Friday departure home. However, Tuffy called around 3pm and said they had my car done. I'm excited to say that I will be driving home after class tonight and will be reunited with my family at my originally planned time! I'm so thankful to Keith and his team for really prioritizing the customer experience and getting me back on the road ahead of schedule! TL;DR: Tuffy is a wonderful auto center that really cares about their customers. Keith is a superhero. If you want quick, quality work, I recommend this place over every other!

If I could put 0 stars I would…read more My experience with Tuffy has been absolutely unacceptable, and I am honestly disgusted with the way my vehicle and this entire situation were handled. The biggest issue throughout this entire process was the complete lack of communication, accountability, and professionalism. My 2019 Kia Forte needed an engine replacement. My warranty company approved the claim, the replacement engine was sent to Tuffy, and I waited while they completed the repair. After everything I had already gone through with my car being down, I was finally told my vehicle was ready and picked it up believing the problem had been properly repaired and that my vehicle was safe and ready to drive. Less than 24 hours later, my car was having problems AGAIN. It was making a clanking noise, and I ended up having to get the vehicle TOWED right back to Tuffy. Considering they had just replaced my engine, of course I was concerned that something was wrong with the engine or the work that had just been completed. Having to tow a vehicle back to a repair shop less than 24 hours after getting it back from an ENGINE REPLACEMENT is ridiculous in itself. Then came the battery situation, which made this experience even worse. Tuffy put a new battery in my vehicle without properly communicating with me beforehand about the price or making sure I understood and agreed to that additional expense. I should not be finding out AFTER work is done what something is going to cost me. Customers deserve the opportunity to know the price and make a decision before additional parts are installed in their vehicle. When I made it clear that I did not want to pay for a battery that I was not properly informed about beforehand, I was told they could simply remove their new battery, put MY original battery back in my car, and I would not have to pay for theirs. Okay, fine. Except when I came back, I was then told that MY ORIGINAL BATTERY WAS GONE. The employee explained that my old battery had already been given away/returned, meaning they could no longer put MY battery back in my vehicle like they originally told me they would. How do you tell a customer that you can put their original property back into their vehicle and then get rid of that property before the situation is even resolved? Then, to make the situation even more frustrating, the lady with the piercings was struggling to remove Tuffy's battery from my vehicle and acting as though she did not know how to take it out. At that point, I was beyond irritated. This is an AUTO REPAIR SHOP. After everything I had already dealt with, watching an employee struggle with removing a battery from my vehicle while acting like she did not know how to do it was the final straw for me. There was already poor communication surrounding a MAJOR engine replacement. I received my car back only to have to get it towed back less than 24 hours later. Then a battery was installed without the cost being properly communicated to me beforehand. I was told my old battery could be put back in, only to arrive and find out they had already gotten rid of it. Then I had to stand there while an employee struggled to remove the battery they installed. That is not how you handle someone's vehicle, especially after they have trusted your business with something as major as an engine replacement. What bothered me the most was the lack of communication throughout this entire experience. When someone leaves their vehicle with a repair shop, especially for a major repair, they should not have to constantly wonder what is going on with their car, what is being done to it, or what they are going to be charged for. Communication should be BASIC customer service. I gave Tuffy multiple opportunities throughout this process to simply communicate with me and handle things professionally. Instead, one issue seemed to turn into another. I would NOT recommend this location based on my experience. I expected professionalism, transparency, proper communication, and care for my vehicle. Instead, this entire situation left me frustrated, inconvenienced, and completely disappointed with how this business operates. If you decide to bring your vehicle here, I strongly recommend getting EVERYTHING explained to you beforehand, including every repair, every additional part, and every charge, and making sure you know exactly what is happening with any parts being removed from your vehicle.

Buying tires, in general, is expensive. Which is why often we have them patched or only replace two…read moreat a time. Service is also at a premium of money and time. These places are busy and stay busy. I have found it is always a better outcome, when possible, to shop for tires online and then have them shipped to a shop for installation. This avoids the frantic decision making of picking out something because it is available and thus compromising on warranty, quality or prices. Please keep in mind, none of this is a critique of my experience with this branch. It's merely a commentary on how I approach this process. Regarding my recent experience: communication with the shop was efficient and effective. They answered calls quickly, described their current workload and scheduling concerns clearly, and maintained a pleasant, professional demeanor. Due to a snow storm, my shipment was delayed a couple days. Since I had ordered the tires independently, none of this blame in delay fell on them. (Even if I had ordered through them, realistic expectations have to be kept. These guys aren't driving trucks over from Indiana.) Once i had been notified that my tire shipment had arrived, I called the shop and made sure they could get me in and finished on that day. I then arranged towing through OnStar. I sent my keyfab with the tow driver and waited my call from the shop. With about 2 hours left in their workday, I got my call to come pickup. A short Über later and I was at the front desk with an hour to go. Now here is the important part. Don't bail on the review too early... The technician slid the bill across the desk to me. My eyes, of course, drew immediately to the bottom line where, to my dismay, I found a total more than 3x my expectation. At that same moment, the technician clearly explained each line item, breaking down how he had discovered the object logged in my tire. He then patched it and rotated the set for me. I thanked him for his hard work on my behalf, however, I was the guy who had a set of tires shipped in that day. He apologized and slid my key back into his hand. He explained that he was going to have to let his boss know there was a mixup and to please bare with him a moment. I saw him go over and say a few words to his manager before immediately leaving out the door. The manager quickly wrapped up his phone call and came over with a pained look on his face. He, of course, now remembered my call and what our plans were. He apologized and asked that I please have a seat as they would take care of it right away. And they did! By 6 o'clock close the manager personally pulled my car up with its new tires installed. And with a final apology handed me the key. I asked if I needed to sign anything for him and he started that he waived the charges due to the mixup and my inconvenience. Now, I don't expect that this is the type is place one should go to if they are looking to get a free ride. But my recommendation is this, and I believe it a strong one: go here if you want to deal with someone with integrity. There are a dozen different ways this could have been managed in a disagreeable fashion. What I found was a team who was willing to own a mistake and work hard to deliver a good outcome. They didn't put it off or displace blame. They just went to work, right away, to do the right thing. No need to ask me what I wanted to do about the problem... They knew what I wanted. They just got about the business of delivering the service I had asked them for in the first place. And to top it off, they put a value on my time spent inconvenienced above the time they spent in effort. If that doesn't speak volumes, I don't know what does. You might choose to take your business some where else, to your folly. For my part, they have earned my loyalty.

spent $1000. on new tires and keep getting tire pressure errors. went back the next day and the…read moreguy at desk said it was fine when I left yesterday and said everyone was on break when they close in 90 minutes and wouldn't help me. terrible service.

Went in to get my tire patched since I ran over a nail and they were very persistent on me getting…read morea new tire (I got them replaced not too long ago). I kept saying I was just there to get my tire patched and the guy was arguing with me back and forth. Another guy stepped in and finally helped me. If you like stressful situations go here.

I always take my vehicles here for repairs. I had my back brakes and rotors repaired yesterday…read more They are honest and trustworthy. I have been a customer for 20 years and they value their customers.