No appointment but got right in on a Sat. morning. I had the online coupon for synthetic and had…read moreit done. I was talked into more than I went in for, but that's on me. Totally convenient and easy to drop $231.63. Oddly specific? Yes.

This is a dangerous location to have a vehicle serviced. Came in for a full synthetic oil change,…read morethe store sprayed oil all over the engine compartment and air filter. OK, you'd think they were done with the vehicle damage. Nope, then the shop keeps 1 of 4 skid plate bolts and 1 spacer, cross-threads one of 3 remaining. leave another out and this heavy skid-plate teetering on 2 bolts. Contacted customer service (Joke) spoke to store manager... 4 hours later, he made arrangements for me to pick up the bolt and spacer. Had to clean the engine compartment, tap out the thread damage to the frame, and reinstall the skid plate with all 4 bolts out of pocket. These butchers are not who you want to do business with.

At first I thought it was a Take 5 Car Wash franchise because it is a shared building with Take 5…read moreOil Change incorporated (not the same). It is also a bit awkward getting in and out if you are not from the area as those options are limited. After pulling out of the way I confirmed it's actually a Moo Moo Car Wash but had to loop back around and navigate thru the lots for a third time. I have the monthly membership to the franchise, so the cost was included. The wash did a decent job, though the dry cycle didn't fully do the trick. Staff were friendly during the quick interactions. You can only turn right in Hamilton Road when exiting.

I was short on time but needed a car wash. I pulled up to the guy and asked for the lowfat wash and…read moreto please spare the speech as I didn't have much time to waste. He then proceeded with the upsell speech, and I asked again, please run my card I just need a car was. He tried to upsell again, and I said no thanks, just need a car wash, please run my card! This went on 2 more times, and I begged the guy to take my card as I refused to answer his questions. After the last time, I said forget it, I'm not getting a car wash then, please let me drive through. He refused to let me go forward and told me to get the "fuck out of there". I had to back up, and hit the lane divider when he told me to get the "fuck" out of there. I was shocked! All I needed was a car wash, not the harassment! He laughed when I hit the divider. I asked for a manager, and he said he was the manager which I found out later was a lie. I went home and called the corporate office (after sitting on hold for 23 minutes) and filed an incident claim. It's been over a week now, and have heard nothing from this company. Horrible customer service across the board. Nothing but harassment!

Had two new tires put on my vehicle. Afterwards, my vehicle was shaking so I know they did not…read morebalance my tires. Probably because it was nearing closing time. I paid for an alignment. When I called, which is annoying to go through a third party, I received a call back only to be told they did do an alignment. No customer service and I would not recommend this place.

The customer support was amazing. Jason at the front desk was very kind and knowledgeable when I…read morecame in to get a tire repaired. He explained the nuances of different tires and issues that could arise. I dropped car off in evening and picked up the next day. Very easy, affordable, and friendly. Would recommend to friends and family.

Came in at 9 am for an appointment, for an alignment and oil change. After my services were…read morecompleted and I left. I get down the road and my steering wheel is way off to the left after "Bret" told me that it was straight. Don't lie to your customers. It's ridiculous. I come back and express my concerns and that I was pretty irritated, his answer was "well we can do it again if you want" no your gonna do it again. I paid $209.99 for a lifetime alignment, he was irritated that I came and brought my car back. Don't bring your car here ever. All the other reviews were correct about this place. Upper management needs to look into this crap. Unacceptable Firestone. I will be taking my car somewhere else after this!

Had to scrap a vehicle because of Firestone…read more 20+ year customer, was taking multiple vehicles here. One was an accord with only 70k miles. They always went out of their way to make sure I was getting recommended services at certain interval but never mentioned transmission. Took the accord there regularly the transmission block broke months after taking it in. Had to scrap the car because I couldn't afford the rebuild. The invoices have the wrong mileage, they only have 23 or 1000 miles listed which means they never checked for recommendations at my actual mileage. I even tried to argue more work was needed with my car before this happened and I was assured it was fine. I was connected with the area manager who gave me false hope and ghosted me.

Disappointing service…read more Dealt with 4 different people Didn't receive the full 18-point inspection so lights, turn signals were never checked I had to ask twice for someone to check the tire pressure I asked to have windshield washer fluid checked and they said it's the first thing they check. It was low but they never topped it off.

Last time they WAY over filled my oil. So much that I started getting an engine vibration. Gave…read morethem a second chance. Today, after discussing what mileage to enter and why, he purposely entered a significantly higher mileage that is being reported to carfax. He 100 percent did it on purpose because he was annoyed with me. Sorry I don't want my info sold to the insurance companies and since they do, I'm going to choose what the data says.

Friendly, trustworthy staff. Extremely clean, dog friendly, snacks and beverages available while…read moreyou wait. Family, friendly bathroom with changing table and spotless, might I add! Overall extremely impressed! Highly recommend Christian Brothers for your automotive needs. Having car repairs or maintenance is typically pretty worrisome so, go see these guys and let them ease your mind. Thank you, gentlemen. Sincerely, Candice & Winter

To say they are thorough here is an understatement...having your car serviced here is like a walk…read morethrough tomorrow land. They truly go above and beyond service-wise. Friendly, fast and friendly!

Staff was great, great car inspection, very helpful! The price was what I expected and they…read morecommunicated with me through the whole process!

Great team ready to help with whatever car troubles you have and honest people ready to do the…read moreright work.

I waited awhile for my oil change; probably a little too long. My mistake only. I drove by the 15…read moreminute oil change all weekend but choose to wait for the service I always trust at the New Albany Tire Discounters. They have always taken care of my 07 Volvo..making sure I get the old girl back on the road in excellent condition. Anthony is always a pleasure to see when I walk in the door. I know my service will be excellent as always!!! SEE YA NEXT TIME GUYS!

I ordered tires and was told they would be at the store in time for my appointment the next day…read more They sold the tires to someone else that morning and didn't bother to tell me until I got to the store.

I'm going to start off by saying I was super anxious about the cost and the various things that…read morewere wrong with my car and going through a layoff, I don't have a lot of extra $$ to spend, but NEED my car to get to my other job. This wasn't the case at ALL. The manager Terryion, was an absolute knight in shining armor. Not only did he ease my anxiety, he spoke to me like a person. He didn't judge me because I was overdue for an oil change or that my check engine light was on. He taught me tips about my own car that I didn't know and they replaced the headlights that burned out which I've been trying to do unsuccessfully for 3 days. I was headed to the auto parts store to replace fuses next! Valvoline Corp, if you guys read this, you need to promote this kind and knowledgeable man and send him to all of your locations to show them what good looks like. You've earned my business for life because this one man. He also seems like a great manager as his entire staff, Terryion, Joseph and Caitlyn are just amazing. Thank you for essentially resolving 4 issues plaguing me in a 15 minute encounter. Truly the best.

My customer service experience was not good. " Welcome to…read moreValvoline " nonexistent!! I wasn't welcomed and didn't feel welcomed like the old crew used to do. "Hello sir how may we help you today?" NOTHING ! I didn't get nothing! All I got was raise your hood and open your door. My tires didn't get checked, fluid levels didn't get checked, tires didn't get touched, air filter didn't get checked. Customer service sucked. My experience was horrible! Where is the former crew

This Valvoline gets me in and out quick,…read more The staff is super friendly, gives top-tier customer service

Got an oil change for the first time at this location ! Super friendly and informative staff. Will…read moredefinitely return