$900 MISTAKE to go here - Horribly-trained staff INTENTIONALLY DESTROYED my OIL DRAIN PLUG when…read morethey used THREAD LOCKER on it after substituting a NON-STANDARD PLUG that was very soft steel on the prior visit, then on this most recent visit they ROUNDED OFF the BOLT HEAD on that horrible drain plug they had substituted in. Seriously my counsel just sent them a DEMAND LETTER for DAMAGES. It was bunch of incompetents trying to remove the plug they intentionally substituted and used thread locker on in the prior visit. WHY? I guess it was to keep me from changing my own oil, but I WAS THE ONE who had to FIX THE PROBLEM because they claimed I did it. Ha! LMAO...NOT! I haven't been under my car in about 15 years, and NO SHOP has worked on it since 2016 - only trips to Valvoline (it's a low miles vehicle that gets minimal use). At least I had not been under it UNTIL NOW to discover what DAMAGE they did and to remove the drain plug that THEY COULDN'T REMOVE. Their own plug - they could not remove it. Note that: They tried to keep customers OUT of their own vehicles for maintenance and they ENDED UP KEEPING THEMSELVES OUT. So I have PHOTOS of the BLUE THREAD LOCKER on the drain plug - they used so much it was coming out the very bottom. It was SEIZED and cost me a WHOLE DRAIN PAN REPLACEMENT plus GASKET and HUGE LABOR to fix this. Yes, that was the cost to FIX their intentional damage to my vehicle. I will post photos of how they DESTROYED THE DRAIN PLUG by repeatedly rounding it off then tapping on a series of ever-smaller 12-tooth sockets, which just rounded it MORE. It's so soft (their plug!) and so damaged (their un-trained crew actions) that the bolt head formed a TUNNEL as you can see in the photos. This makes me doubt ever going to an oil change place again. My counsel is sending them the bill with a letter telling them they'll end up in litigation if they don't pay it. IT'S THAT BAD. Some history: I started using oil change places about 15 years ago because I hated the hassle and time of working on cars, despite mostly knowing what I was doing from having been a precision machinist (you name a machine, I did setup and production on it, including CNC-everything) for a large defense contractor for YEARS. So I -could- do labor but I figured "what could they screw up in an oil change?" I found out: EVERYTHING. Now, because these people are SO INCOMPETENT, and so PERNICIOUS in trying to keep me from working on my own car (using thread locker, replacing my drain plug with a smaller bolt size and softer aftermarket plug, rounding off the bolt) now I have no choice in the future because these guys want to thread-lock and over-torque EVERYTHING. NIGHTMARE. THEY WILL RUIN YOUR CAR. STAY AWAY FROM THIS VALVOLINE - Corner of Semoran 436 at Old Cheney Hwy. In fact, I will be avoiding ALL VALVOLINE EVERYTHING - all shops, all VALVOLINE PRODUCTS, EVERYTHING. These people LIE to your FACE and DENY RESPONSIBILITY. They even tried to lie to me about how long since the last oil change (was 24 months, they said 3 years) - like I'm some sort of idiot who can't do math or something. Just HORRIBLE... Will update whether they pay for their mistake or not. Something tells me they will not take responsibility.

They ripped or cut the cover under my truck to do the oil change. After complaining about it they…read moretold me to go back and they will take care of. When I went they denied and said you really don't need that if will not affect the performance of the car. I don't think I will ever go back because I don't trust them. The manufacturer puts that for a reason and they need to respect my property

These guys are so good. I bought a new Jeep and the pressure tire wasn't showing that well and…read morethey did all the checks and everything and because we had swapped tires. It's a long story but it wasn't them that had done it. It was when I bought the jeep. They really worked so hard to fix it. I was so impressed and didn't charge me extra for the extra labor that it took. It seems to me that they take a lot of pride in their work.

I don't know where to start. You go in for an oil leak the next thing you know you need a new motor…read moreand they want to charge you $400 for 6 quarts of oil. Hard pass. Crooks

took my car b/c of stalling issues could have told me 50 things wrong turned out to be a kink in…read morehose no charge wow what a surprise would highly recommend not to many honest people anymore Vehicle: Nissan Maxima Service Date: 08/11/2017

There is nothing nice i can say about this shop. Not only…read moredid they do the work incorrectly. (Both front wheel bearings) - less than a month went by and they were already bad again. Same noise came back. Took it back to them - they claimed it was my transmission and not the work they did. 1st time. With an older vehicle it was not worth it to put in a USED $3500 transmission... so with this economy i told them ill just drive the car till it dies then. The noise got so bad I took my car to another shop who was able to tell me whoever touched my car last ALSO messed up my brakes, calibers, and routers. Cost to fix $1700. Immediately im upset, call martys back they tell me dont they get first dibs to take a look since they did the work. - ummm yes however you had that chance over a month ago. Feb was the first time martys worked on my car. March the noise came back. April this new shop was able to see whats wrong. So ran the car back over to martys who again claimed and put in writing - "theres no damage and there is a noise coming from the transmission". I inform the new shop of what martys is telling me and they basically screamed at me "IT'S NOT THE TRANSMISSION!". ok well what now? Still cant afford $1700 when its martys who caused all this damage and wont take responsibility. Finally I couldn't take the noise anymore. End of June took it to yet a 3rd shop! Who was able to diagnose - yup its the wheel bearings. Installed incorrectly- they were destroyed. So I collected all this evidence. All the invoices, photos, videos, written statement etc. Sent a demand letter which martys never replied to. So I guess leaving reviews is the only way to get thier attention. Not only was the 2nd repair even more expensive I LITERALLY HAD TO PAY TWICE FOR THE FRONT 2 WHEEL BEARINGS SINCE MARTYS bent 1 part of my vehicle so the fix was even more expensive the 2nd time around, they also grounded down another part. Both of which I had to replace. NEVER GO HERE. I thought w all this documentation written statements etc. Id be able to get my money back (which im due more since they cause more damage) but they think its cute to leave it unanswered showing bad faith. At this point I dont anticipate any money back from martys- sad very shady business. I ended up having to spend way more than $3500 due to thier negligence.

Took my brand new truck here for an alignment after having a leveling lift and all four rims were…read moredamaged from what looks like the device attaching to the wheels considering the damage is consistent on all four wheels. How do you damage all four wheels and why would you not tell your customer? Very unhappy considering I now have to have all the rims repaired back to like new.

These guys are great, super friendly staff, nice shop, and they have helped me out with a couple of…read morejobs for free!

We called a few minutes before closing on a Sunday & explained our problem. We were told to come…read moreright in & they would look at it. They were friendly & accommodating & knowledgeable. It turned out to be something U-Haul needed to fix. We were thankful they took us in & pointed us in the right direction. Kudos for the great customer service!! Please support this business.

I came to get my breaks checked cause they were still under guarantee with them and the guy told me…read moremy breaks were fine, I took them to another mechanic and he showed me they were not good and needed to be changed. I've been having issues with this pep boys for a while now, I keep going cause they offer a credit card option but I'm don't with them for good. They always lie about doing work you pay for and they use used parts (not new) the receptionist are always rude and they don't respect appointments. I will never go to nor recommend a pep boys ever again.

One of the best auto repair experiences I've had. Everything was done quickly, professionally, and…read morewith attention to detail. Highly recommended.

Got my right CV axle replaced. They were able to get it done day of, and the service was great…read more They ended up costing well under other shops in the area and gave a student discount which was really nice. Great experience.

My air conditioning was not blowing cold. Tuffy is my Go-To place, so that is where I took my car…read more Tom diagnosed and corrected the problem. Now when I drive my car with the AC on, I have to wear a sweater. Great job to Tom, Ralph and Rob. I live in Winter Springs.

I recently bought four Continental tires, and within the first 3,000 miles I had a flat that was…read moredetermined to be unrepairable. The shop where I purchased the tires would not handle the manufacturer's warranty and wanted to charge me $400 for a replacement. I contacted Continental directly, and they were awesome. They referred me to Tuffy Tires--and that's where the experience completely changed. I explained the situation to Ralph, and he took care of everything. Within four hours, he had a brand-new tire delivered to the shop, called me when it arrived, and had it installed. My total cost was just $48. Ralph and the team at Tuffy made the whole process incredibly easy. No runaround, no hassle--just great customer service and someone willing to take care of the customer. After this experience, Tuffy has earned a new customer for life. Thank you, Ralph and the Tuffy team. This is how customer service should be done!

Brought my Kia EV6 in for a tire rotation and brake fluid change, and the entire experience was…read moreexcellent from start to finish. Scheduling was easy, communication and follow-up were great, and the work was completed exactly as promised. Great attention to detail and honesty throughout the process. Pricing was competitive and clearly explained upfront with no surprises or unnecessary upselling. It's not always easy finding a shop you can trust with an EV, but this place definitely earned my confidence.

My oil was changed today, my tires were rotated, and my car was checked over. They suggested…read moresomething based on the car's mileage, which I chose to put off for another day. I've been a customer of Elite Automotive Repair since 2019, and have never been disappointed in the quality and pricing of the service they've provided. Thanks Elite Read less