They're awesome in every way. Deb assigned me to Emily who took amazing care of my MIL. Their…read moreprices were so reasonable, they instantly called me back and got me taken care of, and the laundry service was fantastic. My MIL has Alzheimer's, and Emily was just as sweet as could be with her. She sends me a picture before and after each time, which is so helpful since I live in Atlanta. Emily dealt with complicated instructions perfectly, and was just so helpful in every way. I would recommend them to anyone without hesitation! Thank you, thank you, thank you Deb and Emily!

Deb replied to my inquiry right away with reasonable pricing and a great turnaround time! Thank you…read morefor the peace of mind knowing that my laundry pile up will get be taken care of before we move. I will definitely be using Deb's services again!

I had two wedding outfits for my sons that needed to be altered last minute. My one son is a…read moretoddler and the other is a baby so fitting them can be trickier at times. Mary was so great with my kids! She was able to coax my toddler into trying on his outfit so she could measure and pin him. She was fantastic with my baby and was making him smile and laugh while she pinned him. Only downside is she does not take credit cards, only cash, check or Zelle and at the time the Zelle account she uses wasn't working. Price for rush alternations was pretty fair. I needed her to hem both the pants and sleeves of both outfits and take in the waist for of my older sons' pants. With rush costs it was about $90.

I've been going to Mary for years (since I was a recommended to have my husband's suit altered for…read morea wedding). Since then, I take everything there and she always does an outstanding job. They give fair prices for the work they do and always get it done when you want, even if you have to pay a few extra dollars to have it sooner. I highly recommend since I've always been happy with their work!!

The customer service is genuinely superb. Quality work!!! Timely delivery!! Will order again and…read moreagain in the future. The team agent understood my imagine and designed something fabulous for my group.

Easy parking, friendly service, the cashier even gave me an extra coupon she had at the counter!…read moreNow that's amazing! She reminded me that they also offer coupons on line and in local circulars for customer convenience! I saved a bundle without being "taken to the cleaners" so to speak! I got here just before 10:00 and my hubby's garments will be ready after 5:00! Super fast!! I brought in about 1/2 dozen dress shirts and about a dozen sweaters (getting ready for the autumn and winter season early!) and was impressed by the in and out swiftness! They offer free delivery and pickup with a $30 minimum. So far I'm super impressed! Thanks for providing RVA with a great service at reasonable prices! You get a clean bill of health!!

One of the worst cleaners in Rich Va. destroyed my dress…read moreand didn't take responsibility. Karma is real. And this business do not have integrity. They don't care about the customer. Please if you don't want your items destroyed. DONT GO TO ANY OF THEIR LOCATIONS!!!!

Returned after 2 years....what in the world happened to this business? I normally work with Natale…read more Today it was her son. Barely spoke to me. I brought in a pair pants and a pair of patchwork jeans jorts. Nothing overly complicated for an experienced alteration. I'd had them alter 8-9 pieces in the past. But this time I barely get in the door and he (owner) lets me know he is just too busy to alter a pair of slacks in the waist and these jeans jorts. His body language and tone surprised me. I wasn't in a hurry to get them altered so I asked him what was the estimated time. That would have been a great question to ask me...patience I have... He says mid October and I say that's fine. What bothered me is he asked me to enter the dressing room and try on the item I needed altered. He gets a woman to come back. She's great! I overheard him telling her that it was too difficult but the lady is pinning me and quite good. He enters the alteration area with comments that clearly let both of us know he doesn't want her to do the job...maybe he is overwhelmed with a heavy workload. He says to me it's not worth the cost to alter the jorts. I state again I am willing to pay for the work done. Do you know he sat 100.00 dollar? I thought before I try on the slacks I'm going to leave and never enter this business again. He may not be aware of his unprofessional attitude and behavior but I hope he understands it's not the money... it's the professionalism and courteous manner he's sadly lacking. Quality is great. Service requested deserves a zero. But out of respect for Natale I'll give 1 star.

Natalie always does quality work & they are willing to explain the process on some more involved…read moreitems I have brought in. There is a congenial atmosphere in there & I actually enjoy getting things altered. Deborah O.

I went here for the first time when I was on my Family Medicine rotation in Mechanicsville, coming…read morehere during my lunch break to get my dress shirt fixed (a button fell off). Since then, I have been back three times, each time with phenomenal service. The middle-aged Korean couple that runs this shop are super sweet. They are extremely polite and very friendly despite limited English fluency. Their prices are very reasonable, and often, they can provide same-day service. I saw so many other patrons come here with random problems/requests, and the people at #1 Tailor were able to fix them all. On my most recent visit, I came in for a yet another simple shirt button fix, and the owner chatted with me. He was flattered that I drove all the way from Shockoe Bottom to his store, but I told him it's because they do such excellent work! He said he would press my shirt for me in return for "full service." In the end, he didn't even charge me for the shirt! What a sweet man! Every customer walks out of this store with a smile. If you have tailoring needs, definitely come here! P.S. Cash or check only.

Fast and efficient! I've taken my clothes here several times and am always impressed by how quickly…read moreand efficiently they work. The staff is friendly and eager to help. Be aware that they only take cash or check! No credit cards or Apple Pay here!

It seems this place is locked up during regular business hours a lot.It's happened multiple times…read morewhen I've had something to pick up or drop off. Today there was a sign they'd be back at 2:30. Lights on. Open sign on. No one ever came back. Checked multiple times. Another women pulled up and said she'd been checking throughout the day as well. Needed those items today.

These folks are extremely reliable and helpful. They found a comforter I had left in 2004 and found…read moreme to return it after ten years! Good thing because the replacement comforter has been eaten by my dog. High marks!

Kim did the BEST JOB! She achieved the impossible with my bridesmaids dress with just a week until…read morethe wedding. She was the only tailor who would accept my requests and did them on time to perfection. Her price was also totally reasonable. I will be going to her for everything!

I had a last minute request during a busy time for the store. She accommodated me and did an…read moreEXCELLENT job with my alteration. I will be back and will recommend her to friends and family