Called them in July 2023 about gutters. Tyler came out, nice young man, not much we could do with the existing and I chose not to replace them at that time. I did plan to use them in the future. Called in November 2023 about an estimate to repair a roof leak. They sent Santiago out to look at the roof leak I had. He identified the leak and I called a couple times looking for the estimate and did receive it in six days.
Two weeks later I signed the contract I had received from them via Tyler and sent it back via e-mail. I received a call shortly afterwards from Tyler, he was aggressive and seemed angry, almost accusing me of doing something, not sure what. He told me he couldn't honor a quote from July, I pointed out it was dated November 8, 2023. He was confused. Said they had a $1000 minimum and the quote for the work was $500., which I honestly thought was high based on the work to be done. Repairing a few shingles where there was a leak, but I needed the work done. I asked him if he was going to honor the quote they sent me? He did not answer me and said he would call me right back.
He did, still aggressive, said his father had waived the $1000 and he would talk to Santiago to schedule the job. I never heard from him. Not sure why he was angry or aggressive with me, this was an internal lack of communication on their part. I can only assume one of two things, they didn't want to do it after quoting it and ignored me, or I fell through the cracks. Either way, this is not good. read more