The technician, Chris, was professional, & made sure to protect my flooring & surrounding areas…read morewith plastic to keep ash from getting everywhere! I ended up ordering a gas fireplace insert from his company, as I wanted a more efficient way of supplemental heat for my home!

Had my fireplace and chimney inspected, it is need of repair and I was talked through the options…read moreand safety concerns associated.

ServPro is simply one of the best companies we have every used! We had the air ducts cleaned in 21…read moreunits as well as our office and laundry facilities. Lucas Flores let us know upfront what the cost would be. Roberto and Anthony did a fantastic job of cleaning our air ducts, returns, and servicing our H&A units if needed. They were here every morning, stayed busy and the only time they took a break was for lunch. These guys very professional, courteous, and quick! They serviced all six buildings and 21 units in just over a week. Our elderly tenants are breathing better, their allergies are better and myself and our tenants can't say enough good things bout Roberto and Anthony. We are extremely thankful for the dedicated team of ServPro!! We would use them again and again and HIGHLY recommend them for Airduct cleaning. We have also used them for water restoration after a hot water heater burst and flooded a unit. I would give them 100 stars if I was able to! Thank you again to Lucas, Roberto, Anthony and ServPro! GREAT company!! Great Service!

Mark Goldie and the team at ServPro are absolutely incredible! I cannot express enough appreciation…read morefor the outstanding level of customer service and care my family received after a severe storm in September 2025 caused a neighbor's large tree to uproot and crash onto our property. Late that evening, my elderly parents' home suffered moderate damage, including a downed electrical line that left them without power. LP&L informed us that a licensed electrician would need to make repairs before power could be restored--potentially taking up to two weeks. This delay was critical, as my elderly father depends on oxygen and several home medical devices that require power. When we reached out to ServPro, Mark and his entire team--including the roofer, electrician, and cleanup crew--arrived the very next morning with a clear plan and got to work immediately. They removed the fallen tree, repaired the fence and home damage, and coordinated the electrical restoration seamlessly. Their professionalism, efficiency, and communication throughout the process were exceptional. Within just four to five days, everything was completed--faster than we could have hoped--and the quality of the work far exceeded our expectations. We never had to make a single follow-up call; they handled every detail with care and urgency. Thanks to ServPro, my parents were safe, comfortable, and back to normal in no time. We're deeply grateful for their compassion and dedication. Hopefully, we will never face storm damage again--but if we do, ServPro will be our first call!

Excellent customer service! Good people that truly care about the customer. Quick to service and…read moreaddress and issues. Clint is very knowledgeable and prompt. Recommend to all!

One of their drivers is super dangerous and unprofessional, and their management lied when he said…read morethe trucks here in town may not even belong to him and his location. You're telling me your employee from the Midland location drove up here at 6am to buy McDonald's from us bc ours is better? No. Anyways, he and another driver coordinated an attack on my car that held my child in it this morning for fun, and that I won't stand for. Also the lying. Why lie? I know it was coordinated. Like they all are. Do better bc yall are disgusting.

I highly recommend using Carl Weber for your chimney needs. We were in desperate need of a chimney…read morecleaning. After researching the local companies I decided to go with Carl. He was quick to respond and answer any questions I had. He was punctual, honest and his services are a fair price. Give them a call, you'll be glad you did!

Absolutely amazing job!! They take such pride in their work. No one has ever removed my fireplace…read moreinsert to clean behind it!! I was so impressed, absolutely recommend them!!

I can't say enough good things about this company. Honest, dependable, and truly dedicated to…read moretaking care of their customers! You can TELL they care about the people they serve. No matter if it's a small or big job, you can trust you're in good hands. I would recommend them to ANYONE!!!

Came unprepared for a clogged service left came back with attune started cussing saying he was…read morecharging for the first call and will come back tomorrow for a additional charge and we can deal with the clogged pipes.we won't be using this company or referring it to anyone else. Threatened to call code enforcement on us as he was leaving trying to slam our storm door. Wanting us to come outside.all caught on our camera.

On the Double Heating and Cooling did a great job preparing and cleaning our furnace for the winter…read moremonths. Eric, our technician was most polite and knowledgeable. The pricing is out of this world and satisfaction is apparently guaranteed! David Rosenthal Lubbock, Texas

I had this company come out to service my furnace in October and tech said I could save $$ if I…read moresigned up for A/C service also, he seemed thorough, so I did. With the weather getting hot I figured it would be a good time to have them come out and do A/C maintenance. I was informed they only do it up until May so I can't use it now?! What kind of business is this, I paid for service and should be able to get it. I asked for manager to contact me for service or refund, we will see what happens.

They are very helpful here. We were talking with some really nice ladies and they went out of their…read moreway to help us. There was the sweetest blond lady that knew a lot about it and I defiantly suggest them.

Nicole educated my wife and I on things we should be aware of in choosing logs for our two gas…read morefireplaces. Service was outstanding, Robert did a fantastic job setting up our fireplace. I would highly recommend this store for your fireplace needs.

After having trouble with an air conditioner, we called a local business that was covered by the…read morehome warranty. They went out (Smyer) on one or two occasions and couldn't get the a/c fixed. The business under the home warranty said they would not go out there again! (Breach of contract or they realized they had no idea what to do)? One phone call to JC's Refrigeration, and he offered to meet us at our place the following day! It took about 30-45 minutes for him to diagnose and repair the problem! Nice owner and his son, I guess, we're polite and explained the problem thoroughly. They are definitely The Best in Lubbock.

Solved furnace problem quickly and repairs were reasonably priced. Will definitely call for help in…read morethe future.