Fantastic! We had…read moreANOTHER service company for our RO system and water softener for decades, but when we really needed them, they were not there for us. We received a recommendation from a trusted friend to Redbird Water. We started by speaking with Jennifer about a potentially bad head/brain on our water softener. Jennifer was on top of it and had a young man come out within a day to inspect it. It "appeared" to be working after he inspected, took apart and reassembled it. It said it was "talking" to the rest of the system. Jennifer followed up with us the very next day to find out if the softener had cycled as it was supposed to. An apparent glitch in that head/brain said it was cycling, but it was not. Jennifer then offered two solutions, and had someone come out , again within a day, to replace the head/ brain to test it (to see if it was in fact that, or a different issue). She then reached out to us again, the very next morning, to see what was happening. This time it worked! I cannot say enough how pleased we are with the customer service, knowledge, kindness and professionalism of Redbird Water. Our new go-to folks for our RO and water softener maintenance.

Redbird Water has the most amazing customer service!! I would highly recommend to friends and…read morefamily. They were professional, prompt and even brought me water while my RO system was not working.

They were always on time, respectful, and polite. They cleaned up after themselves, and worked…read morehard. I cannot say enough kind things about them. Wayne H.

had an issue with my air so they sent an AC guy out. He was here less than 20 minutes. He took…read moreoff the front of my air-conditioning unit to check for how many pounds of refrigerant were in it. Told me it was low that had a leak and needed a new ac unit,which would cost me $15,000 with very minimal inspection. He told me it would cost me $300 a pound for replacement and i would need about 7 pounds and he threw out a $2100 price tag. Basically it appeared he was there just to sell me a new unit. He didn't replace what he had taken off to do the inspection. He cut the tape on my inside refrigeration unit and did not replace it and then he left. It was a very bad experience. I have used Earls in the past for plumbing with no problems, but I will not use them ever again for AC. Talked with another AC guy who said they would put stop leak in it for the leak.

Great service! My bathroom ceiling was leaking from the upstairs unit, so the leasing office called…read moreLeaky's Plumbing for me since the two other companies they use were unavailable to come by on a Saturday. The technician was very helpful and he quickly discovered what the issue was and why my ceiling was flooding.

Timely service and excellent communication. Asked for AC service on a late Saturday afternoon…read more Technician was more than helpful and fixed the issue...

I'm not even using them, I have a neighbor who is. They were parked blocking my mailbox, driveway,…read moreand my neighbors mailbox so I was going over to offer part of my driveway for them to park in and ended up getting screamed at by the "boss" of the company. Completely unprofessional especially since I was offering my space to help them park and my neighbor and I getting in trouble with usps for THEM obstructing the mailman/mailwoman from delivering our mail. I was sick and the crazy wind made me hoarse so I was just yelling a bit so they could hear me. Hey "BOSS", next time figure out what the situation is before you come out yellin. I love my neighbor, absolutely, and was trying to help yall to help her and you came outside looking like a total jerk screaming at me. It's not my fault I'm hoarse and your dudes couldn't hear me over the 65mph gusts of wind. Stay away, very unprofessional. Not impressed with how they treat ppl. They obstruct everything then tell you to call the number on the truck if you have a problem. THEN go get big "boss" to come out and scream at you like a freaking idiot. You have a loooong way to go in maturity before you could ever run a truly successful business as your customer service skills leave MUCH to be desired. Might want to take a workshop in growing your customer service skills. I've worked in customer service my whole life and what you did was truly tragic. You didn't even know what was going on and you still came out yelling and acting condescending. No apology for misunderstanding the situation nothin. I'd rate a 0 if it would let me.

The one-star reflects the dishonest management that did not stand by its word of what would be done…read morefor a specific price. The guys who came out to do the work were courteous and professional. A job was agreed upon over the phone - shame on me for not getting it in writing, because despite months of calls explaining to office staff that the job was not complete, I only heard from management when they wanted to collect in full on their bill. Look elsewhere - Lubbock is full of good, honest businesses, but this one is not that.

Nicole educated my wife and I on things we should be aware of in choosing logs for our two gas…read morefireplaces. Service was outstanding, Robert did a fantastic job setting up our fireplace. I would highly recommend this store for your fireplace needs.

They came the same day I called and fixed everything for a very reasonable price!! We talked to…read morethem about a maintenance plan for our two gas fireplaces. The service was excellent and they were extremely polite.

After having trouble with an air conditioner, we called a local business that was covered by the…read morehome warranty. They went out (Smyer) on one or two occasions and couldn't get the a/c fixed. The business under the home warranty said they would not go out there again! (Breach of contract or they realized they had no idea what to do)? One phone call to JC's Refrigeration, and he offered to meet us at our place the following day! It took about 30-45 minutes for him to diagnose and repair the problem! Nice owner and his son, I guess, we're polite and explained the problem thoroughly. They are definitely The Best in Lubbock.

Solved furnace problem quickly and repairs were reasonably priced. Will definitely call for help in…read morethe future.

Had my fireplace and chimney inspected, it is need of repair and I was talked through the options…read moreand safety concerns associated.

The technician, Chris, was professional, & made sure to protect my flooring & surrounding areas…read morewith plastic to keep ash from getting everywhere! I ended up ordering a gas fireplace insert from his company, as I wanted a more efficient way of supplemental heat for my home!

Oh, my goodness, I called B & R Plumbing & Mechanical to service my A/C, check a leak on my…read moredisposal, and drain my hot water heater, I am so pleased to highly recommend this company!!!

Fast service. People who know what they are doing. Focused on solving the problem. Friendly and…read moreinformative.