The tacos were okay, but unfortunately the customer service left a bad impression.
I ordered a fairly large amount of tacos and didn't realize that such a generous amount of salsa would already be poured directly onto them. Most taco trucks I've been to either provide salsa on the side so you can add it yourself or only add a small amount. When I ordered "everything," I assumed that meant onions and cilantro.
Once I saw how much hot sauce was being added, I simply asked if they could leave it off three of the asada tacos because my mom can't handle spicy food.
Instead of just making the small adjustment, the person preparing the tacos--who I'm assuming was the business owner--went and got the person handling payments and orders. She then came over and told me that I should have said something ahead of time and that I was confusing them. I apologized and explained that I had misunderstood what "everything" included and genuinely didn't realize the tacos would come with that much hot sauce already on them.
The ordering process itself was also confusing. There weren't clear directions explaining that you had to purchase the tacos in a separate line first and then bring a ticket over to the taco truck. I stood in line outside for about ten minutes in extremely hot weather before realizing I needed to order and pay somewhere else first.
It was an honest misunderstanding and a very small request. I wasn't asking them to remake my entire order; I was simply asking them to leave the salsa off three tacos once I realized how they were being prepared. Being spoken to that way in front of a line of people felt unnecessary and embarrassing, especially after I had already apologized and explained the misunderstanding.
As a business owner myself, this is what bothered me the most. Misunderstandings happen, especially when the ordering process isn't completely clear. I would never make a paying customer feel uncomfortable over such a minor request when it could have been resolved so easily with a little patience and understanding.
What made the interaction even more disappointing was the reason we were there in the first place. This was a special event raising money for a family after my friend's uncle was tragically killed in a hit-and-run. I brought my family specifically to support the fundraiser and contribute to a good cause. Given the circumstances, I would have expected a little more patience and respect toward the people who came out to support the family.
The food itself was fine, and I was happy to support the fundraiser, but the way such a simple misunderstanding was handled made the experience unnecessarily uncomfortable. A little kindness and better communication would have gone a long way. read more