I rely on YELP reviews for everything and have always had similar good experiences when a place has high ratings...until now. It is so disappointing to have to write a bad review, and I don't do it lightly because I understand how it can negatively affect a business. But I feel the need to share my experience with Taco El Botanas to prevent others from going through the same agony. First let me say that this review is strictly about customer service, not the food. I did not even get the opportunity to try the food and I'm sure it is wonderful.
I booked Leo about 2 months ago for a baby shower. First conversation was easy. I gave him dates, times, and location. He said he was available and to email him the information, which I did. In my email I asked him several more questions to which he never replied. I gave him a week, still no reply. So I called to see if he received my email. He only texts back and states that he can no longer do my event anymore. When I try to get clarification, I realize that he has my date wrong. So back and forth through text and email and finally he says, "Oh yes, we can do your event. I told you I was free that day." Whatever. I didn't want to make a big stink about it. I asked when he needed a final headcount and payment, he said 1 month prior. I asked if I could give him a headcount 2 weeks ahead instead of 1 month and he said that would be okay. I also emailed him and asked him to send me an invoice or at least a list of what's included in our agreement. He never did.
So now it's about 2 weeks before my event and I haven't heard from Leo. I called him and left a message. I get a text a few minutes later stating, "...I have been trying to call you about the event next week. I will not be able to cater your event next week due to doctors orders." That's it? What?!?!
I am not giving this business a bad review because they cancelled my event at the last second. I am a doctor and totally understand that there are unexpected medical issues that arise. I wish Leo the best with his recovery. I am upset and disappointed because I feel like communication was poor and instead of taking responsibility for the issues, he blames the customer. He said he DID email me back and HAS been calling me, but I never received any of those things. I verified that he had my correct contact information, but where are the email and phone call logs? Shouldn't I have something that shows up on my phone that states I missed a call? It does for every other call I miss. Then he tells me that he hasn't heard back from ME. What?!?! If I had not called tonight, I have a feeling that I would have showed up to my event of 70 people with absolutely no food. That would be a nightmare, just like my experience with this business. read more